Normally when a customer signs up and received the welcome email, we also receive a copy. In that copy there is also "Office Use Only" (EXTRA_INFO) which appears only for us to see.
So it works, but the problem I'm having is when a customer orders from us, we receive a copy of the order with "Office Use Only" but are missing the fields: "From" and "Email". These fields do appear in the welcome email though.
See link: http://www.smm.co.nz/office_use.jpg
Any help would be much appreciated. :)