Reward Points Module for ZC v13x

[countrycharm]

My reward points are not subtracting after a customer cancels an order. They are stuck as pending and I have to manually subtract them from each refunded and cancelled order... I read earlier in this thread that they should subtract automatically after a cancel or refund.

Any idea what might be wrong here?

If your customer cancels an order the Reward Points will not move from pending. You will have to manually remove them. If you change the status of and order they will be move from pending to earn unless you have setup the Reward Point Status Track under configuration to get the module to run like you want. Bottom line you will have to remove them manually. Hem the author said they would remove if still pending but I never seen that happen.

[johnny roastbeef]

I know that during checkout, in the cart, the customer will see their new and previous rewards points balance. Is there a way for a customer to view their balance before making a purchase? The sidebox only shows the points which will be earned for the current purchase. It would be really nice if I could directly give the customer access to their balance.

[countrycharm]

I know that during checkout, in the cart, the customer will see their new and previous rewards points balance. Is there a way for a customer to view their balance before making a purchase? The sidebox only shows the points which will be earned for the current purchase. It would be really nice if I could directly give the customer access to their balance.

Reward Points already has that feature built into the side box if you have it switch on. Go to tools/layout boxes and switch it on Box Name: reward_points.php. This will show the customer what points they have in there cart and how many they already have earned if any. One more thing is if you go to admin/modules/order total and set the ot_reward_points to Automatic it will show the customer how many points they have on the order page.

[countrycharm]

Reward Points already has that feature built into the side box if you have it switch on. Go to tools/layout boxes and switch it on Box Name: reward_points.php. This will show the customer what points they have in there cart and how many they already have earned if any. One more thing is if you go to admin/modules/order total and set the ot_reward_points to Automatic it will show the customer how many points they have on the order page.

Or ot_reward_points_display one or the other. I can't quiet remember.

[Coins2012]

Attachment 10512

Click the Reward Point Status Track, click advance set the reward points to Ignore and see what happens.

I have the same problem, points don't move from Pending to Earned, I tried status both ways, simple and advance.

Any help would be appreciated.

[Coins2012]

It appears that when I update the status of an order manually within Zencart Admin, the points move to earned but when I Processes a shipment via Shipworks which updates the status of an order to 'Shipped' the points don't move.

Any ideas why?

I am using Zencart 1.50.

[countrycharm]

It appears that when I update the status of an order manually within Zencart Admin, the points move to earned but when I Processes a shipment via Shipworks which updates the status of an order to 'Shipped' the points don't move.

Any ideas why?

I am using Zencart 1.50.

It appears that when I update the status of an order manually within Zencart Admin, the points move to earned

This is how Reward Points suppose to work out of the box. I don't use Shipworks so I can't help you there. I guess you can hire someone to get it to work with Shipworks. No plans in the near future to make it work with Reward Points.

[Coins2012]

This is how Reward Points suppose to work out of the box. I don't use Shipworks so I can't help you there. I guess you can hire someone to get it to work with Shipworks. No plans in the near future to make it work with Reward Points.

I got it working by setting the Sunrise to 1 but I am not sure why it would work if I change the status manually vs my shipping software Shipworks which also updates the status to 'Shipped' after processing, I am sure something gets triggered when doing it manually vs Shipworks which does it via API I guess.

thanx,

[memorydave]

Im sorry if this has been covered, but I cant find an answer to it.

Is there a way of showing what points individual items have.

I have seen how to show a running total, but is it possible for people to see what points you would get if you bought the item?

[countrycharm]

Im sorry if this has been covered, but I cant find an answer to it.

Is there a way of showing what points individual items have.

I have seen how to show a running total, but is it possible for people to see what points you would get if you bought the item?

The total points for and item is displayed on the product info page if you have it set to do so. It is also displayed at the first step of checkout.