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  1. #1
    Join Date
    May 2008
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    Default Authorize.net SIM: An error occurred while trying to report this transaction to merch

    Hi,

    I am having an issue with Authorize.net SIM checkout via Zen Cart 1.3.8a. We would use the AIM version but we are a very small nonprofit company, SSLs aren't cheap, and we aren't experienced at installing one. Our server is a Windows XP machine currently being tested from behind a campus network (we all share one outside IP address). I have plenty of memory and harddrive space. The internet connection is pretty speedy. We are using WAMP server to manage our hosting.

    I am having an error wherein when someone clicks the final "submit" button on the Authorize.net page, it tells them:

    "An error occurred while trying to report this transaction to the merchant. An e-mail has been sent to the merchant informing them of the error. The following is the result of the attempt to charge your credit card."

    Shortly after, I get an email saying (amongst other things):

    "Your script timed out while we were trying to post transaction results to
    it. Transaction ID: 0
    Transaction Result: This transaction has been approved."

    I have read some of the other threads similar to mine, but none of them offer workable solutions.

    I am wondering if y'all think this might be due to our server currently being behind a campus router. It isn't a live website yet.

    Thanks for your help!

  2. #2
    Join Date
    May 2008
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    Default Re: Authorize.net SIM: An error occurred while trying to report this transaction to m

    I just wanted to add that I have spoken with Authorize.net and they were none too helpful. Can anyone offer some insight into this problem?

  3. #3
    Join Date
    Jan 2004
    Posts
    66,362
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    274

    Default Re: Authorize.net SIM: An error occurred while trying to report this transaction to m

    Related discussion, which pointed to the server being too slow to respond, or perhaps unable to respond due to firewall issues: http://www.zen-cart.com/forum/showthread.php?t=82164
    .

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