Getting a 10002 Error for PayPal Express

[Dreameffects]

Hi,
I have set up the PayPal Express module and keep getting this error when I test it:

"We are sorry for the inconvenience. The PayPal account in this store is presently misconfigured to use mixed sandbox and live settings. We are unable to complete your transaction. Please notify the store owner so they can correct this problem. (10002)"

My settings are below. I have triple checked the API username/Password and code. I have also enabled the cURL function in accordance with the Godaddy settings.

Any help is appreciated.

Thanks



Enable this Payment Module
Do you want to enable this payment module?

True


Set Order Status
Processing[2]


Set Unpaid Order Status
Pending[1]


Set Refund Order Status
Pending[1]


Express Checkout: Require Confirmed Address
Do you want to require that your customers use a *confirmed* address when choosing their shipping address in PayPal?

No

Express Checkout: Select Cheapest Shipping Automatically
When customer returns from PayPal, do we want to automatically select the Cheapest shipping method and skip the shipping page? (making it more *express*)
Note: enabling this means the customer does *not* have easy access to select an alternate shipping method (without going back to the Checkout-Step-1 page)

Yes


Express Checkout: Skip Payment Page
If the customer is checking out with Express Checkout, do you want to skip the checkout payment page, making things more *express*?
(NOTE: The Payment Page will auto-display regardless of this setting if you have Coupons or Gift Certificates enabled in your store.)

Yes


Express Checkout: Automatic Account Creation
If a visitor is not an existing customer, a Zen Cart account is created for them. Would you like make it a permanent account and send them an email containing their login information?
NOTE: Permanent accounts are auto-created if the customer purchases downloads or gift certificates, regardless of this setting.

Yes


Payment Action
How do you want to obtain payment?
Default: Final Sale


Final Sale

Transaction Currency
Which currency should the order be sent to PayPal as?
NOTE: if an unsupported currency is sent to PayPal, it will be auto-converted to USD (or GBP if using UK account)
Default: Selected Currency

Selected Currency
Only USD



API Signature -- Username
The API Username from your PayPal API Signature settings under *API Access*. This value typically looks like an email address and is case-sensitive.


API Signature -- Password
The API Password from your PayPal API Signature settings under *API Access*. This value is a 16-character code and is case-sensitive.


API Signature -- Signature Code
The API Signature from your PayPal API Signature settings under *API Access*. This value is a 56-character code, and is case-sensitive.


Live or Sandbox


live


Debug Mode
Would you like to enable debug mode? A complete detailed log of failed transactions will be emailed to the store owner.

Off

[DrByte]

"We are sorry for the inconvenience. The PayPal account in this store is presently misconfigured to use mixed sandbox and live settings. We are unable to complete your transaction. Please notify the store owner so they can correct this problem. (10002)"

This is a result of several possible situations:
1. You have entered API credentials for a sandbox account but have set it to "live" mode.
2. or vice-versa
3. A typo in what you entered (but you said you're sure there's not)
4. Something wrong with your PayPal account

Also, it seems you're not using Zen Cart v1.3.8 (based on the wording of the message). Which version are you actually using? v1.3.7 has some bugs that were fixed in 1.3.7.1. Additional fixes and improvements were made in 1.3.8.

Additionally, if you turn on debug logging, the PayPal_xxxx_CURL.log file generated when the error happens should give you more details about exactly what PayPal is saying about the cause. http://www.zen-cart.com/forum/showthread.php?t=61199

[Dreameffects]

Hi,
Thank you for your reply.

I have version 1.3.7 installed (I used the automated install from Godaddy, probably a bad idea). I did reinstall the patches for PayPal express though.

I think the problem might be, as you suggested, in the Sandbox settings. I will check that and hopefully that will work.

Thanks again