Template Monster Template Installation Problem

[Fredrick]

Hi,

I purchaed a new zen cart template and uploaded it according to instructions given, but when I perform the following step

2. Goto your Zen Cart administration...

Under the "Tools" menu choose
-Template Selection
-Edit
-Choose "Theme 14596" from the dropdown menu
-Click update

I don't see the template that I have uploaded. The dropdown menu has only the 'Classic Contemporary Green" template in the list.

Any help would be appreciated as I have spent 8 hours trying to figure out the problem but have failed.

Thanks in advance

[fairestcape]

Who did you buy the template from? Have they assured you it is compatible with your version of zencart.

Many templates being sold on the internet do not work with version 1.3.8a.

[Fredrick]

from template-help.com

[fairestcape]

Contact them and ask them to verify and guarantee that the template is fully compatible with the version of zencart you installed.

As you have just joined the forum, I assume the ZC version you installed is the latest version: 1.3.8a ?

If they tell you that it is 100% compatible, then you have not uploaded it correctly and must remove what you uploaded, and try again.

If it is not guaranteed 100% compatible, then you should ask for a refund. If you are very new to zencart, you will spend weeks (perhaps months) trying to fix problems!

[misty]

template-help.com

Template Monster templates, which unfortunately do not work
correctly with zencart..
Suggest searching zencart forums for Template Monster

[Fredrick]

They say that its 100% compatible with the version of ZC 1.3.8 that I have installed.

I feel that I have some problems with the file Installation. So this is what I need to confirm from you guys.

I have a directory called "zencart" on my server, so do I need to replace the "includes" sub directory with the "includes" directory that came with the template?

Thanks once again for your precious time you are spending to help me out.