Hello,
I had a customer email me today saying she could not login with the new password sent to her after she used the "Forgot your password?" link. The new password reached her email inbox without a problem. However, when she tried to use this new password, she was given the error of "Sorry, there is no match for that email address and/or password."
This has happened to a handful of customers in the past. It was suggested somewhere in the depths of this forum that one could change the customer's email address in the database to one's own email address. Then, by using the "forgotten password" link, a new password would be sent to one's own email address. Finally, after verifying this new password works, change the email address back to the customer's. This has worked for me in past occasions, but not this time.
Are there any other suggestions that would not require installing a "master password" mod? The store runs on Zen Cart 1.3.7, PHP Version 4.4.1.
Thanks in advance!
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