Image Handler 4 (for v1.5.x) Support Thread

[DivaVocals]

Help us help you..

BEFORE YOU POST A SUPPORT QUESTION HERE READ THROUGH THIS SECTION (this is from the Image Handler readme file):

Troubleshooting Basics
Make sure your custom template is active. (Admin > Tools > Template Selection)

Make sure Image Handler 4 is installed. Admin > Tools > Image Handler4 > Admin Tools. Set permissions in both your images and bmz_cache folders to 755 (eg: both of these folders need to have the same permissions).

If Image Handler 4 does not work or gives you errors:

• Make sure all files are in correct location
• Make sure you uploaded ALL the Image Handler 4 files
• Make sure the files are not corrupt from bad FTP transfers
• Make sure your file merge edits are correct
• MAKE SURE YOU RE-READ THE CONFIGURATION AND USAGE SECTIONS!!!
• Make sure that there are no javascript conflicts from other programs
• Make sure that your main product image files names DO NOT contain any special characters
  ie: non-alphanumeric characters such as
  / \ : ! @ # $ % ^ < > , [ ] { } & * ( ) + =
  
  Always use proper filenaming practices when naming your images - See this document as a reference: http://www.records.ncdcr.gov/erecords/filenaming_20080508_final.pdf\

When posting bugs/issues about Image Handler 4, it's a WHOLE LOT more helpful to resolve them if you post details. Just saying "it's broken" or "doesn't work" does not provide nearly enough information to help YOU resolve YOUR issue.

Please provide as MUCH information as possible including:

• The version of Zen Cart you are running
• The version of Image Handler 4 you are running (you can see this by going to “Admin > Tools > Image Handler4” – the version is displayed in the upper left hand side)
• Any other add-ons you may have also installed
• Hosting/server information (PHP versions, mySQL versions, hosting provider etc)
• The EXACT error/issue you are experiencing
• AND if you're REALLY detail oriented, tell us the install sequence/method you used to install Image Handler 4.
• Post a link (not a screen print) to a specific product/product listing page where the issue you are experiencing can be seen (Please DO NOT make folks fish through your site looking for an example of your issue)
  
  AND this last point is important.. The volunteers who help here need to SEE what you see LIVE. A screenprint really isn’t good enough.
  

And a (gentle) reminder about FREE forum support:
This is ain’t Microsoft folks!
(a frequently used analogy by some to compare open source projects to commercial projects)

Like other open source projects, this support forum is manned by VOLUNTEERS (ie: unpaid folks). They are not OBLIGATED to assist here, but they do so because they WANT to. They give of their time here when their individual schedules permit. Usually the response is pretty quick 'round these parts, but when it’s not or your question has gone unanswered this may mean one of a few things:

• NO ONE has an answer to your question/issue.
  (Some folks will only respond when they have something MEANINGFUL to say versus a blanket “I don’t know how to do that” kind of answer.)
• Folks are just busy and will answer if/when they can..
  (family and other personal obligations, day jobs, paid jobs, etc will usually trump forum participation – this is to be expected – after all it’s unrealistic to expect that folks are sitting around this forum all day and night waiting to answer questions)
• Your question got missed. (and while I’m on this point) Your post MIGHT have been missed if your post is now a FEW pages back (like more than TWO or more pages) with no response.. Missed does NOT mean “it’s been an hour and no one responded to my question, so let me 'bump' the thread by re-posting my question again”

Anyway.. carry on.. Enjoy the new version..

[StoreOwner]

Help us help you..

Zen Cart 1.5.1
Version: 4.3.2
I Didn't install any addons yet
PHP Version: 5.3.28 (Zend: 2.3.0) PHP Memory Limit: 168M, MySQL 5.5.32-cll-lve, Server OS: Linux server55.web-hosting.com 2.6.32-531.11.2.lve1.2.55.el6.x86_64 #1 SMP Fri Apr 18 09:06:31 EDT 2014 x86_64
I don't see any errors except the visual ones as I said everything is working right in the admin panel settings are all right but on the products pages its not working on mouse over nor do I see a little square on the bottom of the image like everyone else.
I uploaded every file in the correct place and double checked to make sure before i installed it, Went to admin panel and it said everything was installed successfully. Went to tools > image handler v4 and put all 3 images in (different) first one small but not super small.
I don't really have anything but 2 test products and neither of them work... Not sure what you mean by fish my site, should i not post the exact link?


I found this in my stylesheet.css in my theme maybe this?

#headerWrapper, #contentMainWrapper, #logoWrapper, #cartBoxListWrapper, #ezPageBoxList, #cartBoxListWrapper ul, #ezPageBoxList ul, #mainWrapper, #popupAdditionalImage, #popupImage {
margin: 0em;
padding: 0em;
}

[DivaVocals]

Not sure what you mean by fish my site, should i not post the exact link?

It means if you have DOZENS of products on your site we don't want to have to hunt for an example of your issue. That said you need to post a link to you site.. otherwise we can only GUESS what is going on..

While you're at it post your admin image settings.. because I'm thinking that you don't have them setup correctly as per the readme.. (which would be one reason WHY the hover effect wouldn't work)

[StoreOwner]

Thx for the quick replies, your support is amazing!

IH resize images no Info
IH small images filetype no_change Info
IH small images background 255:255:255 Info
IH small images compression quality 85 Info
IH small images watermark no Info
IH small images zoom on hover yes Info
IH small images zoom on hover size Medium Info
IH medium images filetype no_change Info
IH medium images background 255:255:255 Info
IH medium images compression quality 85 Info
IH medium images watermark no Info
IH large images filetype no_change Info
IH large images background 255:255:255 Info
IH large images compression quality 85 Info
IH large images watermark no Info
IH large images maximum width 750 Info
IH large images maximum height 550 Info
IH watermark gravity Center Info
Small Image Width


http://www.d2epic.com/index.php?main...ex&cPath=1_2_5

[DivaVocals]

Thx for the quick replies, your support is amazing!

IH resize images no Info
IH small images filetype no_change Info
IH small images background 255:255:255 Info
IH small images compression quality 85 Info
IH small images watermark no Info
IH small images zoom on hover yes Info
IH small images zoom on hover size Medium Info
IH medium images filetype no_change Info
IH medium images background 255:255:255 Info
IH medium images compression quality 85 Info
IH medium images watermark no Info
IH large images filetype no_change Info
IH large images background 255:255:255 Info
IH large images compression quality 85 Info
IH large images watermark no Info
IH large images maximum width 750 Info
IH large images maximum height 550 Info
IH watermark gravity Center Info
Small Image Width


http://www.d2epic.com/index.php?main...ex&cPath=1_2_5

Need to post ALL of the image settings..

and let's start with the FIRST instructions in the Usage section of the IH4 readme.. You did not turn IH4 on?

Would suggest that you REALLY need to review the sections of the readme that cover how to get the image hover to work.. my guess is (and I don't like/do guessing) is that you have not followed the instructions for properly configuring the hover.

[StoreOwner]

Need to post ALL of the image settings..

and let's start with the FIRST instructions in the Usage section of the IH4 readme.. You did not turn IH4 on?

Would suggest that you REALLY need to review the sections of the readme that cover how to get the image hover to work.. my guess is (and I don't like/do guessing) is that you have not followed the instructions for properly configuring the hover.

I read the whole thing like 20 times :/

heres all the image settings, it said everything was installed successfully

Small Image Width 100
Small Image Height 80 Info
Heading Image Width - Admin 57 Info
Heading Image Height - Admin 40 Info
Subcategory Image Width 100 Info
Subcategory Image Height 57 Info
Calculate Image Size true Info
Image Required true Info
Image - Shopping Cart Status 1 Info
Image - Shopping Cart Width 50 Info
Image - Shopping Cart Height 40 Info
Category Icon Image Width - Product Info Pages 57 Info
Category Icon Image Height - Product Info Pages 40 Info
Top Subcategory Image Width 150 Info
Top Subcategory Image Height 85 Info
Product Info - Image Width 150 Info
Product Info - Image Height 200 Info
Product Info - Image Medium Suffix _MED Info
Product Info - Image Large Suffix _LRG Info
Product Info - Number of Additional Images per Row 3 Info
Image - Product Listing Width 100 Info
Image - Product Listing Height 80 Info
Image - Product New Listing Width 100 Info
Image - Product New Listing Height 80 Info
Image - New Products Width 100 Info
Image - New Products Height 80 Info
Image - Featured Products Width 100 Info
Image - Featured Products Height 80 Info
Image - Product All Listing Width 100 Info
Image - Product All Listing Height 80 Info
Product Image - No Image Status 1 Info
Product Image - No Image picture no_picture.gif Info
Image - Use Proportional Images on Products and Categories 1 Info
IH resize images yes Info
IH small images filetype no_change Info
IH small images background 255:255:255 Info
IH small images compression quality 85 Info
IH small images watermark no Info
IH small images zoom on hover yes Info
IH small images zoom on hover size Medium Info
IH medium images filetype no_change Info
IH medium images background 255:255:255 Info
IH medium images compression quality 85 Info
IH medium images watermark no Info
IH large images filetype no_change Info
IH large images background 255:255:255 Info
IH large images compression quality 85 Info
IH large images watermark no Info
IH large images maximum width 750 Info
IH large images maximum height 550 Info
IH watermark gravity Center Info

[DivaVocals]

I can't seem to get Image handler v4 working on Zen Cart 1.5.1
I reinstalled twice double checked and made sure I had all files like 20 times and I still can't seem to get it to work...

It works on the admin page I can view larger image and such but on my product page I cannot view larger image nor hover over when im viewing all products in that specific category.

Please help me! my hosting is fine... 100% sure PHP Version: 5.3.28 Server OS: Linux server55.web-hosting.com 2.6.32-531.11.2.lve1.2.55.el6.x86_64 #1 SMP Fri Apr 18 09:06:31 EDT 2014 x86_64
ive used similar on oscommerce and it worked find but I like how much more you can do with zen cart.

Now that you've turned it on, and have the right image settings the hover works.. Not being able to click on the large image is an issue with your template.. Looks like some default code was removed from the product info file.. You need to start a new thread to get this resolved as it's not an issue caused by IH4.

[StoreOwner]

is it my browser why the hovers not working for me? it worked for you?

http://www.d2epic.com/index.php?main...ex&cPath=1_2_5

thats all i care about right now I just want mouse over image to work so that they can see the picture of the actual item.

[DivaVocals]

is it my browser why the hovers not working for me? it worked for you?

http://www.d2epic.com/index.php?main...ex&cPath=1_2_5

dunno.. All I can say is that the hover worked for me.. what browser/operating system are you using?

[StoreOwner]

windows 7 chrome

I asked a few people to test it and they having the same issue