Image Handler 4 (for v1.5.x) Support Thread

[campfiremom]

You may have accidentally removed or added a character that is causing the problem.

Following the docs at https://docs.zen-cart.com/user/troub...ng/blank_page/ may help.

It's weird though it's only with the one category and one item, I've just added about 25 postcards without a hitch.
Would that make a difference if it's just one product I'm having an issue with ? And the one new category that I tried to add the product too ?

Would the missing or added character not effect the postcards I have put on ??

Thank you for the reply.

[DrByte]

The "blank part of the page" is indicative of a PHP fatal error that halted execution and therefore halted generating the rest of the page.
Follow the troubleshooting guide mentioned above to read the logs to see the actual error so you can sort it out.

[campfiremom]

The "blank part of the page" is indicative of a PHP fatal error that halted execution and therefore halted generating the rest of the page.
Follow the troubleshooting guide mentioned above to read the logs to see the actual error so you can sort it out.

Thank you ! I'm just confused as to why it's only working with that one category and then that product.
I looked at the logs and had the problem today when I checked to see if it was any different and was still a problem.
There was nothing at all in the logs for today or yesterday.

I'll send what you said to the person who put the contribution on the cart and see if he can make heads or tails on it.

Thank you again,
Linda

[campfiremom]

Sorry to post again before hearing back from my guy.
I tried adding a TEST category and put a test product in the category.
It all worked fine.

I went back and deleted the Antique Pontiac Car Brochure Category.
Added a New Category Antique Pontiac Car Brochure and put a brochure in.
Clicked on the image handler button under actions section for the product and it brought me to a blank admin page like the one I posted.
I tried again from the tools area in admin same issue.

I can't figure out why it's only a problem with the one added category.
I thought maybe it was all new categories but was working with old categories because I've added more postcards.

Which was why I decided to try a test Category with a test product. But the IH 4 in the tools tab worked fine with the test category and test product.

Sorry but I'm so confused.

Thank you again,
Linda

[dbltoe]

Are you positive that the information you are entering does not have an embedded special character?

https://docs.zen-cart.com/user/troub...d-product-data

[campfiremom]

Are you positive that the information you are entering does not have an embedded special character?

https://docs.zen-cart.com/user/troub...d-product-data

Thank you for responding dbltoe,

For the Category I used Antique Pontiac Car Brochures
For the product I used 1949 Pontiac Foldout Car Brochure

When I was listing it I used 1949Pontiac1.JPG for the image.

All Free Hand Typing, no copy and paste and no special characters.

Can't even click on the category in the tools Image Handler 4 for Antique Pontiac Car Brochures. Page will disappear.

When I put the product in my Antique Car Brochure Category in tools, the category is there, but when I try clicking on the product 1949 Pontiac Car Brochure the same problem occurs. But I can click on any other brochure in there and it works fine.

Just to have an image with the product I uploaded addition images the old fashioned way just to have an image that will enlarge. I would really rather the IH4 worked, I have like 40 or more brochures I would like to add.

Thank you again,
Linda

[mc12345678]

Suggest changing the original filename extension from JPG to jpg.

[campfiremom]

Well that's weird. I didn't do anything and now it's working.
Thank you everyone.
If it acts up again, I'll probably be back.

I hope you all have a great day and thanks again !!!!

Linda

[CaroleAs]

I am using 1.5.5e version.

Today, I noticed that all the extra images are missing from my store. I am sure they WERE visible on the front end before, but now, I can only see them in the backend and they no longer display on the front end.

Here are some examples where extra images are added but not visible.
https://creationcassel.com/store/ind...roducts_id=489
https://creationcassel.com/store/ind...roducts_id=588

I Have not installed anything recently, or changed or updated anything. I am unsure where to look for an explanation and/or a solution.

Can you help?

[simon1066]

I am using 1.5.5e version.

Today, I noticed that all the extra images are missing from my store. I am sure they WERE visible on the front end before, but now, I can only see them in the backend and they no longer display on the front end.

Here are some examples where extra images are added but not visible.
https://creationcassel.com/store/ind...roducts_id=489
https://creationcassel.com/store/ind...roducts_id=588

I Have not installed anything recently, or changed or updated anything. I am unsure where to look for an explanation and/or a solution.

Can you help?

It appears the product pages with additional images are failing to fully load - no footer. Hopefully there will be an error log in the /logs folder. Additionally, looking at the source code, I see the HTML ends where the additional images code begins. Perhaps a further clue as to where the issue lies.