Checkout problem - not delivering to your area

[gypsycrafter]

I am getting reports from potential customers that when they are trying to check out they are getting a message that says that i am not delivering in there area.

Can anyone give me a solution to this as it is not happening to everyone.

many thanks in advance

Shell

[DrByte]

Check each of your active shipping modules.
Inside the Edit menu of each module you can see what "zone" you've associated with that module. If the customer's selected shipping address is *not* in the zone specified, that module will not be available to them. If no modules are available, they'll see something like "sorry, but we're not shipping to your region at this time. please contact the store owner for alternate arrangements."

If you set the "zone" restriction to "--none--" then the module will be available to everyone.

As for customers being "in" a certain zone, check Admin->Locations/Taxes->Zone Definitions. For each zone you have, click on the Details button and be sure you've set the right state/province/regions that apply to that particular zone.

[gypsycrafter]

i do not have any zones selected.

[DrByte]

1. What are these customers' addresses?
ie:, city, state/prov, zip/postal, country? (don't need name or street info)

2. What shipping modules do you have activated?

3. What zip is your store set to in Admin->Config->Shipping/Packaging ?

4. What zone is your store set to in Admin->Config->My Store ?

[gypsycrafter]

1. What are these customers' addresses?
ie:, city, state/prov, zip/postal, country? (don't need name or street info)

2. What shipping modules do you have activated?

3. What zip is your store set to in Admin->Config->Shipping/Packaging ?

4. What zone is your store set to in Admin->Config->My Store ?

1. Larkfield. Aylesford, ME20 6TY, UK

2. Table rate

3. WV4 4TE

4. UK

Sorry if I appear a little dim on this but this is all a very big learning curve to me.
I really appreciate all the help I have been getting on this forum.

[DrByte]

1. What are all your settings in your Table Rate module?
2. How much was the purchase amount of the order they were processing?
3. How much was the weight of the goods in that order?

[gypsycrafter]

1. 5:1.00,10:2.00,15:3.50

2. £9.45

3. 3oz

[DrByte]

Is your table rate module set to calculate based on price or on weight ?

[gypsycrafter]

It is set to weight.

I have just had a report that some got the same message when trying to order a gift voucher.

[DrByte]

Can anyone give me a solution to this as it is not happening to everyone.

Is there any pattern to who it *is* happening to?

ie:
- order weight
- order price
- customer address
- number of items in cart
- specific items being purchased
- coupons in use
- gift certificate in cart
- gift certificate used for paying part of order
- etc