Simple Google Analytics - Support

[econcepts]

studeo,

I haven't determined if you are using your own "hand coded" version of the code for Google Analytics tracking, or are you using the Contribution available in the downloads section?

If you are using the Contribution, then it already accounts for SSL vs. non-SSL connections.

If however you are using a "hand coded" version (your own) to track Google Analytics, then you will have to account for the SSL vs. non-SSL versions.

I presented code in an earlier post (you'll have to go back a ways) that did just that.

To answer your question, yes, I have it working on SSL and Non-SSL sites just fine (and switching between with no problem).

It may be that the issue in your case is not related. Are you sure you have the tracking installed correctly (from the beginning)?

[studeo]

I'm using the installed mod.

Maybe I'll re-install it but every other tracking report has been operating well.

It seems also that they dont crawl the pages that often...maybe I just have to be patient.

Thanks so much !

this is my version: Version Date: v 1.0.0 14.12.2006

[studeo]

Hi

I did make a change to my checkout_success page and it exists in my template override directory......

after reading you included text file again, maybe the problem exists because of the override file?

(What I did was add some text to the bottom of that page warning customers that email fromthe site might get into their junk folder and to check there in case they didnt receive a confirmation)

do you this may be the issue?

studeo

[studeo]

here is the code from the bottom of my checkout_success file that is in my named template directory under /templates as an override:

 
<div id="checkoutSuccessOrderLink"><?php echo TEXT_SEE_ORDERS;?></div>
<div id="checkoutSuccessContactLink"><?php echo TEXT_CONTACT_STORE_OWNER;?></div>
<h3 id="checkoutSuccessThanks" class="centeredContent"><?php echo TEXT_THANKS_FOR_SHOPPING; ?></h3>
</div>
<b><font face="Arial, Helvetica, sans-serif" size="2">PLEASE NOTE:</font></b><font face="Arial, Helvetica, sans-serif" size="2"> 
If you are currently using AOL or have a 'spam blocker' installed on your email 
program, emails from victoria AT theribbondiva DOT com may be sent to your spam folder. If 
a confirmation email is not received by you check there first. You may also add 
victoria AT theribbondiva DOT com to your address book to potentially counter this issue.</font>

Should there be anything here that isnt??

Thanks

[studeo]

one more piece of info:

Here is the view source code from the success page:

<script src="https://ssl.google-analytics.com/urchin.js" type="text/javascript">
</script>
<script type="text/javascript">
_uacct = "UA-2(masked)-1";
urchinTracker();
</script><form style="display:none;" name="utmform">
<textarea id="utmtrans">UTM:T|8||171.50||3.50|Naples|Florida|United States UTM:I|8|354|WIRED EDGE CHRISTMAS HOLLY RIBBON|Printed Ribbon|8.00|21</textarea>
</form></body></html>

ignore the (masked) part. The # was correct

[econcepts]

This code looks correct so that eliminates the idea that it is not "installed" correctly.

That brings me to a few more questions:

1) have you enabled e-commerce tracking for your website profile (in Google Analytics)? If not, you need to do that in order for it to start recording e-commerce data.

2) Does Google Analytics (not the e-commerce tracking) show that you have had visitors, etc...? If so, then that proves the basic code is installed correctly. If not, then you are missing something in the code still (see # 3 below)

3) Did you copy the proper ".js" file to the right directory (to "on load" the UTM javascript object?) If not, make sure you do that or none of the tracking will register.

4) If Google Analytics is showing data, but e-commerce tracking is not working, then you need to go back and make sure you performed step # 1 above.

[pyrobri]

Hi,
I have just been through all the Google Analytics setup and am having a problem that a few others seem to have had.

Everything seems to work OK, I have follwed the steps and this is code from the bottom of my pages:

<!-- Google Analytics Code -->
<script src="http://www.google-analytics.com/urchin.js" type="text/javascript">
</script>
<script type="text/javascript">
_uacct = "UA-2256908-1";
urchinTracker();
</script></body>

which looks fine, but I keep getting the following message:
Tracking Unknown (Last checked: 2007-07-26 2:01 AM PST.)
The Google Analytics tracking code has not been detected on your website's home page. For Analytics to function, you or your web administrator must add the code to each page of your website.

I have version 1.3.7 installed, I have tried all of the suggestions that seems to have got most other people with this error up and running but it doesn't seem to work here.

This is the line from tpl_main_pafe.php (didn't need to be changed):
<body id="<?php echo $body_id . 'Body'; ?>"<?php if($zv_onload !='') echo ' onload="'.$zv_onload.'"'; ?>>

And I have uploaded all the files.

Any help would be great.
Thanks
Oh the site is www.stainlesstools.co.uk

[studeo]

This code looks correct so that eliminates the idea that it is not "installed" correctly.

That brings me to a few more questions:

1) have you enabled e-commerce tracking for your website profile (in Google Analytics)? If not, you need to do that in order for it to start recording e-commerce data. YES months ago

2) Does Google Analytics (not the e-commerce tracking) show that you have had visitors, etc...? If so, then that proves the basic code is installed correctly. If not, then you are missing something in the code still (see # 3 below) YES for months

3) Did you copy the proper ".js" file to the right directory (to "on load" the UTM javascript object?) If not, make sure you do that or none of the tracking will register. YES double checked

4) If Google Analytics is showing data, but e-commerce tracking is not working, then you need to go back and make sure you performed step # 1 above.

Thanks for all your support. Since I can track sales in the admin, this is just another source that would be nice, but not crucial. So I'll be patient and see if it starts up on its own some day.

I was thinking though...if the success page is only open for a few seconds by the customer, what happens to it when the customer closes the site? How can it have gotten recorded by Google in those few seconds? Or am I thinking with the novice brain?

Thanks

[studeo]

heres a thought...

I have my authorize.net cc to authorize only, not capture. This is so we will bill when the product is shipped. Maybe this subverts the data?

What do you think?

[econcepts]

heres a thought...

I have my authorize.net cc to authorize only, not capture. This is so we will bill when the product is shipped. Maybe this subverts the data?

What do you think?

First issue to clear up. You only need a few seconds to record the data in Google. A split second will do it, so as long as the user returns to the "checkout success" page, they should be recorded (and providing they are not blocking JavaScript with their browser).

Next point. It doesn't matter if you have Authnet set to authorize only or capture, the sales should be recorded in Google. In fact, you don't even need to accept credit cards for sales to be recorded. So that isn't the problem in your case.