UPS next day air shipping estimator

[Scorpiowoman]

I need to know where the UPS shipping module is pulling rate info from to calculate the shipping for next day air (in the estimate shipping cost popup window for UPS).

A customer just purchased an item on our website and it shows the weight correctly to estimate shipping, but it estimated and charged them $90.00 for next day air shipping when it really costs $123.00 in our UPS worldship software for next day air to the same address, which means I just lost $33.00 on this order because I get to pay the excess shipping cost that it didn't charge to our customer... Any suggestions would be greatly appreciated, as a lot of the time, our products are needed next day by the customer. We are running zencart version 1.3.6.

[CelticKatt]

I would like to know the same thing. My estimator is showing a higher price (I'm specifically looking at UPS Ground, but the point is the same. And I've even set my TARE to 0:0 and that doesn't help.)

[Scorpiowoman]

Does ANYONE know the answer to this question?

[DrByte]

It pulls the data from the UPS website directly, using the package weight, and the customer's zip code and your zip code (from Admin->Configuration->Shipping/Packaging).
It also adds additional weight to the quote if you've got the tare settings set to do so.

Does your worldship quote differently than if you went online to the UPS website and requested a quote from their shipping rates page, using the same criteria?

[Rabbcon]

Does ANYONE know the answer to this question?

I have tare set in admin->configuration->shipping/packaging


Medium packages 10:7
Large 20:10

This works for me you can try and see if it sets you shipping correctly.

[Scorpiowoman]

Thanks for all the tips .....

Rabbcon:

I entered the tare you stated and it did help, my setting were quite different, it was set on:

med: 15:1
large: 10:1



Dr Byte:

It pulls the data from the UPS website directly, using the package weight, and the customer's zip code and your zip code (from Admin->Configuration->Shipping/Packaging).
It also adds additional weight to the quote if you've got the tare settings set to do so.

Does your worldship quote differently than if you went online to the UPS website and requested a quote from their shipping rates page, using the same criteria?

Thanks, I didn't know where it pulled the rates from. The worldship quote is the same as the UPS online quote, and by checking it on UPS online, I was able to determine where the extra cost is coming from...but I'm not quite sure how to fix this.

Here is the problem: I just found out that all domestic UPS next day air packages are based off of dimensional weight, instead of actual weight, so for example, the order that cost $123.00 to ship and the shopping cart charged the customer $90.00 was because UPS charged for dimensional weight of 24lbs. instead of the shopping cart actual weight of 10lbs. (the box isn't classified as oversized or anything by UPS)

So....how can I set the zen cart to know that only the UPS next day air packages are going to be off of dimensional weight, and I guess I will need to determine which box it will ship in before it is ordered, so I will know what to charge for the dimensional weight?

Any help is greatly appreciated

[CelticKatt]

Changing the TARE didn't do anything for my calculator over-charging. I set my TARE to 0:0 on both and added the smallest item in my store, which is .25lbs. When I got to the shipping estimator, it said UPS Ground is $12.91 and UPS 3-Day Select is $18.06. Then I went to the UPS website and on the "Quick Time and Cost (Package)" quote it said it would be $9.41 for UPS Ground and $14.56 for the 3-Day Select. So then I went to the "Detailed time and Cost" and entered all of my information. No matter what information I put, it always comes out really close to the same amount. Now, this isn't a huge problem when there are several items that someone is buying, but for 1 or 2 small items, that's a big difference. When there are several heavy things in the cart though, and the price is the same, that's not so bad. But still odd.

[CelticKatt]

Ok... I'm an idiot! I completely forgot that I have a $3.50 handling fee on the shipping price, because I get charged a drop-ship fee of that on my orders. When I changed that to 0.00, my estimator said $9.41 for Ground and $14.56 for 3-Day Select. Yay!

[DrByte]

Here is the problem: I just found out that all domestic UPS next day air packages are based off of dimensional weight, instead of actual weight, so for example, the order that cost $123.00 to ship and the shopping cart charged the customer $90.00 was because UPS charged for dimensional weight of 24lbs. instead of the shopping cart actual weight of 10lbs. (the box isn't classified as oversized or anything by UPS)

So....how can I set the zen cart to know that only the UPS next day air packages are going to be off of dimensional weight, and I guess I will need to determine which box it will ship in before it is ordered, so I will know what to charge for the dimensional weight?

Unfortunately there is not currently any built-in support for those requirements at the present time. You may need to engage someone to write custom code for your needs.