PayPal IPN--got payment but no Order detail

[hipgirl]

Hi,

Sometimes, we got payment from Paypal but there is no order# created on zen-cart side. We are running 1.3.6.

Are the order detail records created in database? is it possible to check them in order table?

Thanks.

Michelle

[kobra]

Go to the admin and your paypal module and edit > enable logging at the bottom >

Do some test purchases with a PP account and it must not be the one associated with the shop and check the log for where the process is breaking down

[hipgirl]

Thank you. I'll turn it on. Can I leave it on? Is there performance punishment? The rate for lost orders is about 1/1000 so I don't think I can test it.

Thanks.

Michelle

[kobra]

Leaving it on is not a usual condition as the log will get large

[hipgirl]

Thanks. I'll turn it on and download the log every week, then truncate the log file.

Michelle

[hipgirl]

Hi Kobra,

I got 2 errors on 1/5/09. Same error message.

#1: Mon Jan 2009 23:48 -- IPN NOTICE::Got past language loads

Mon Jan 2009 23:49 -- IPN FATAL ERROR::Could not establish fsockopen. Host Details = www.paypal.com:80



#2: Mon Jan 2009 23:15 -- IPN NOTICE::Got past language loads

Mon Jan 2009 23:15 -- IPN FATAL ERROR::Could not establish fsockopen. Host Details = www.paypal.com:80

Thanks.

Michelle

[kobra]

Check with your host about fsockopen

[DrByte]

What happens if you run the ipncheck tool? http://www.zen-cart.com/forum/showthread.php?t=65680

[fiji]

What happens if you run the ipncheck tool? http://www.zen-cart.com/forum/showthread.php?t=65680

I had a same problem.
I lost two orders in 2 last weeks, before was working fine(no order lost).
recently, 10 paypal orders, lost 1.
I received the paypal payment, but no order in the zen-cart.
Customer check out and pay via paypal, but the items still in their shopping cart, the system didn't create the order actually.

I check the ipncheck.php , the result is:
IPNCHECK.PHP - Version 1.0
IPN TESTING - POSTING to PayPal via: ssl://www.paypal.com:443
IPN TESTING - Confirmation/Validation response: RESPONSE RECEIVED - Communications OKAY
Script finished.

it happened randomly, it's hard to test it.

[e81ny]

One of my clients reported the same problem today. I ran the ipncheck.php and it was fine..

What else can I check? Please help. Thank you.

FYI: they use GoDaddy hosting