Return Authorization Module (RMA)

[DivaVocals]

Hi again Clyde.. As I indicated in the testimonials support thread I am having another error/strange behavior with this Returns Authorization add-on and Simple SEO.

The problem is this: I have "Only registered customers may submit a return request" set to true. So when the user tries to create a testimonial and they are not logged in, the user is presented with the login page. (so far so good..) after they enter their login information, instead of being redirected back to the returns entry form, they are redirected back to a page that does not exist.. As a matter of fact it looks like they are being redirected to is the SWF file that is on my main page. If I turn off SEO, it all works just fine..

I could set "Only registered customers may submit a return request" to false, but I REALLY don't want the form available to unregistered visitors.. Hope you can help me figure this out..

[clydejones]

Hi again Clyde.. As I indicated in the testimonials support thread I am having another error/strange behavior with this Returns Authorization add-on and Simple SEO.

The problem is this: I have "Only registered customers may submit a return request" set to true. So when the user tries to create a testimonial and they are not logged in, the user is presented with the login page. (so far so good..) after they enter their login information, instead of being redirected back to the returns entry form, they are redirected back to a page that does not exist.. As a matter of fact it looks like they are being redirected to is the SWF file that is on my main page. If I turn off SEO, it all works just fine..

I could set "Only registered customers may submit a return request" to false, but I REALLY don't want the form available to unregistered visitors.. Hope you can help me figure this out..

I'm not sure exactly how simple seo works so I'm afraid I can't help with this.

You'd probably be better off checking the simple seo support thread and or contacting Yellow1912 directly.

[blackwolf]

I have just installed this mod and can't seem to see what it does different than the normal "contact us" form.

Can anyone help me?
Is it supposed to generate a random Returns Authorization number to be used or something?

[DivaVocals]

I have just installed this mod and can't seem to see what it does different than the normal "contact us" form.

Can anyone help me?
Is it supposed to generate a random Returns Authorization number to be used or something?

I'm not sure what's not clear about what's different about the RA form.. The fields specific to the purpose of this form CLEARLY distinguish it from the "Contact Us" form. As for the purpose of this form I believe the highlighted section tells it all:

This module adds a Return Authorization Request page to your store where your customer can read your returns policy and fill in a form to obtain a return authorization request. The contents of the form are emailed to the store owner.

In short this is a form that allows your customers to REQUEST a return.. If you've installed it, the admin controls and the form itself should give you a clear idea of the purpose and functionality of the RA form.. If this is still not clear, I suggest that now that you've got it installed that you should try using the form so you can understand how it works..

[Aplus Shoes]

Hello all, I have been searching for hours trying to figure this out

How can I disable the (2) images (exclamation.gif & optional.gif) from displaying.

I removed the info from return.php (see below) but there is a small broken icon appearing.

FYI - Firefox is displaying the RMA form correctly, however, IE is not..

MY WEBSITE: CLICK HERE

Thank you

define('RETURN_REQUIRED_INFORMATION', ' = Required Information<br />');
define('RETURN_OPTIONAL_INFORMATION', '');
define('RETURN_OPTIONAL_IMAGE','');
define('RETURN_OPTIONAL_IMAGE_ALT', '');
define('RETURN_OPTIONAL_IMAGE_HEIGHT', '');
define('RETURN_OPTIONAL_IMAGE_WIDTH', '');
define('RETURN_REQUIRED_IMAGE', 'star.gif');
define('RETURN_REQUIRED_IMAGE_ALT', 'required information');
define('RETURN_REQUIRED_IMAGE_HEIGHT', '');
define('RETURN_REQUIRED_IMAGE_WIDTH', '');
define('RETURN_WARNING_IMAGE', '');
define('RETURN_WARNING_IMAGE_ALT', '');
define('RETURN_WARNING_IMAGE_HEIGHT', '');
define('RETURN_WARNING_IMAGE_WIDTH', '');

[clydejones]

Hello all, I have been searching for hours trying to figure this out

How can I disable the (2) images (exclamation.gif & optional.gif) from displaying.

I removed the info from return.php (see below) but there is a small broken icon appearing.

FYI - Firefox is displaying the RMA form correctly, however, IE is not..

MY WEBSITE: CLICK HERE

Thank you

define('RETURN_REQUIRED_INFORMATION', ' = Required Information<br />');
define('RETURN_OPTIONAL_INFORMATION', '');
define('RETURN_OPTIONAL_IMAGE','');
define('RETURN_OPTIONAL_IMAGE_ALT', '');
define('RETURN_OPTIONAL_IMAGE_HEIGHT', '');
define('RETURN_OPTIONAL_IMAGE_WIDTH', '');
define('RETURN_REQUIRED_IMAGE', 'star.gif');
define('RETURN_REQUIRED_IMAGE_ALT', 'required information');
define('RETURN_REQUIRED_IMAGE_HEIGHT', '');
define('RETURN_REQUIRED_IMAGE_WIDTH', '');
define('RETURN_WARNING_IMAGE', '');
define('RETURN_WARNING_IMAGE_ALT', '');
define('RETURN_WARNING_IMAGE_HEIGHT', '');
define('RETURN_WARNING_IMAGE_WIDTH', '');

two options available ( 1 simple, 1 more involved )

simple - create two 1 pixel transparent images and name them ( exclamation.gif , optional.gif )
upload these new images to includes/templates/YOUR_TEMPLATE/images

more involved - open includes/templates/YOUR_TEMPLATE/templates/tpl_returns_default.php

find each src reference to ( exclamation.gif , optional.gif ) and delete them.

 . zen_image($template->get_template_dir(RETURN_OPTIONAL_IMAGE, DIR_WS_TEMPLATE, $current_page_base,'images'). '/' . RETURN_OPTIONAL_IMAGE, RETURN_OPTIONAL_IMAGE_ALT, RETURN_OPTIONAL_IMAGE_WIDTH, RETURN_OPTIONAL_IMAGE_HEIGHT)

 . zen_image($template->get_template_dir(RETURN_WARNING_IMAGE, DIR_WS_TEMPLATE, $current_page_base,'images'). '/' . RETURN_WARNING_IMAGE, RETURN_WARNING_IMAGE_ALT, RETURN_WARNING_IMAGE_WIDTH, RETURN_WARNING_IMAGE_HEIGHT)

[countrycharm]

Hi again Clyde.. As I indicated in the testimonials support thread I am having another error/strange behavior with this Returns Authorization add-on and Simple SEO.

The problem is this: I have "Only registered customers may submit a return request" set to true. So when the user tries to create a testimonial and they are not logged in, the user is presented with the login page. (so far so good..) after they enter their login information, instead of being redirected back to the returns entry form, they are redirected back to a page that does not exist.. As a matter of fact it looks like they are being redirected to is the SWF file that is on my main page. If I turn off SEO, it all works just fine..

I could set "Only registered customers may submit a return request" to false, but I REALLY don't want the form available to unregistered visitors.. Hope you can help me figure this out..

Make sure you have cleared your simple seo cache. I have simple seo install along with this add-on with no problems. I know what you are talking about, maybe yellow can give you a hint. You could try adding login to your Exclude list in simple seo configuration.
Sorry clydejones for going off topic.

[DivaVocals]

Thanks.. actually did all of this, and still no joy.. but no worries.. I installed a different SEO, and all is right with the world.. Sorry Clyde.. no more hijacking from me!

Make sure you have cleared your simple seo cache. I have simple seo install along with this add-on with no problems. I know what you are talking about, maybe yellow can give you a hint. You could try adding login to your Exclude list in simple seo configuration.
Sorry clydejones for going off topic.

[Aplus Shoes]

two options available ( 1 simple, 1 more involved )

simple - create two 1 pixel transparent images and name them ( exclamation.gif , optional.gif )
upload these new images to includes/templates/YOUR_TEMPLATE/images

more involved - open includes/templates/YOUR_TEMPLATE/templates/tpl_returns_default.php

find each src reference to ( exclamation.gif , optional.gif ) and delete them.

 . zen_image($template->get_template_dir(RETURN_OPTIONAL_IMAGE, DIR_WS_TEMPLATE, $current_page_base,'images'). '/' . RETURN_OPTIONAL_IMAGE, RETURN_OPTIONAL_IMAGE_ALT, RETURN_OPTIONAL_IMAGE_WIDTH, RETURN_OPTIONAL_IMAGE_HEIGHT)

 . zen_image($template->get_template_dir(RETURN_WARNING_IMAGE, DIR_WS_TEMPLATE, $current_page_base,'images'). '/' . RETURN_WARNING_IMAGE, RETURN_WARNING_IMAGE_ALT, RETURN_WARNING_IMAGE_WIDTH, RETURN_WARNING_IMAGE_HEIGHT)

Thank you for your help clydejones....I was able to fix the problem

[ohgoodiee]

Hi Clyde,

After going over it and over it and over it again I finally found the problem for real this time. I'm a little slow but at least I know where my issue is, fixing it is another story, am hoping you can shed some advice on it.

I finally re-ran the SQL query, and to my surprise it did not give me an error, so of course I felt silly at first, thinking I must have forgotten to run it the first time - but that didn't fix the problem. Then something told me to look at the dB thru MySQL, and I could not find any rows with the word "return" in them. So, I ran the query directly in the phpAdmin screen and got a #1146 Error - - Table 'scrapcha_zencart.configuration_group' doesn't exist. I will paste the exact error below, along with a copy of the query below. I think the only thing that I need to do is change the name from configuration_group_id to just configuration_group, but not being very familiar with My SQL, I am afraid to make any kind of change to it on my own. Also, we have a configuration_group but no configuration_group_title.

Can you tell? Please?



SQL Query ERROR:





ATTEMPTED QUERY:



Thank you so much for your help!!

New to this mod, but I too am getting this same error from phpMyAdmin. If I copy/paste into SQL Query, (inside of admin) I get the pink bar at top with "failed".

Any ideas?

Thanks...