This is a two fold, but related, question. I am very new to Zen. I hope to go live in a week.

1) Do many of you use the Invoice & Packing Slip from Zen/Admin, or do you just take orders from your email messages and process them on a hand written invoice, or through software like Quickbooks?

2) Can I set up another user account with privileges limited to just order processing? How do you handle this?

I ask because if I use Zen/Admin for this it would mean that I need to give my login/password to my employees to process the orders. That would eventually be a disaster as they would at some point screw things all up either accidentally or on purpose having access to Admin.