Quote Originally Posted by RodG View Post
I really don't have enough information from you to determine what the cause of the problem is.

I can tell you that the system itself is working perfectly, so it *must* be some kind of data problem.

Can you please confirm that your ununstall/install was the admin keypress sequence, and not a matter of removing and re-installing the ozpost files?

Can you please confirm that when you install the upgrade that the new 'skippy post' options appear (If the don't, then something has gone amiss with the database update).

Can you please confirm that you verified the WEIGHT setting in the ozpost settings? (This has been known to unset itself with some upgrades, resulting in weights being 1000x greater than they should be).

Can you please confirm that the problem only exists with overseas shipments.

Can you please try getting a quote from more than one destination (eg: USA and UK, etc) just to be sure that the problem doesn't relate to a specific country.

Can you please enable the ozpost DEBUG function and perform a test puchase then email a screencapture of the output to me at [email protected]. I suggest you do this at a quiet time and disable the DEBUG as soon as possible after the screen capture so that it doesn't cause customer complaints).

You probably won't need to check/do ALL of these things in order to solve the problem, but they are all things that I need to know in order for me to determine what and where things are going amiss.

Simply put, until you can provide more information, I can only guess what the cause is. It could be any of the above, or something else entirely.

Cheers
Rod
Rodd,

Found the error and for some reason when the update was done it changed the weight from kilo to gram. Once changed back all was working again. Will have to try and remember for next update. One other thing is because we have a heavy mode site each time you send an update it interferes with files and causes us to have to recode after the update.