Quote Originally Posted by brittainmark View Post
That suggests it working fine. The rate cannot be determined means that it is out side the weight limits. The medium parcels are displaying fine. Try turning off display if invalid again on one the medium parcel and see if it still displays. if not then check the logs area should be in the folder /logs and look for any .log files with a date and time that is current. If it does still display then that would suggest that all is ok and you can turn off all the other display if invalid.
If i add a book weighing under 300g, its actually a large letter. These are the only options available to us ?

Royal Mail 2nd Class "Letter" (The shipping rate cannot be determined at this time)
Royal Mail 1st Class "Letter" (The shipping rate cannot be determined at this time)
Royal Mail 2nd Class "Large Letter" (The shipping rate cannot be determined at this time)
Royal Mail 1st Class "Large Letter" (The shipping rate cannot be determined at this time)
Royal Mail 2nd Class "Small Parcel" (The shipping rate cannot be determined at this time)
Royal Mail 1st Class "Small Parcel" (The shipping rate cannot be determined at this time)