Quote Originally Posted by mvveelen View Post
They are not merged as far as I can see. I checked all the accounts......

There should be an option to select "All Newsletter + all nieuwsbrief-lezer"....... I think I'm not the only one, maybe you can check if this is so on your shops ?
I think maybe you're still misunderstanding what each group is.

All Newsletter subscribers is all customers *who have chosen to subscribe* (not all customers!) AND all newsletter only (nieuwsbrief-lezer) addresses.

When you say you checked all accounts, I'm not sure you checked the place I mean. You can't look at the Subscription Manager for this info, because it will just show as C for customer (which again, does NOT mean subscriber)

Go into the profile for each customer (Customers -> Customers -> Edit) , and at the bottom of the profile under the Options heading and look at the Newsletter dropdown menu. If *every single* customer is set to Subscribed (I find it hard to believe that is the case because I've never seen every customer choose to subscribe in any site I've ever run. Many don't want to.) -- then I do not know what the problem is. And I apologize for sounding so sure I'm right.

But -- I'm betting you'll see that a few of your customers are set to Unsubscribed.

If you want to send a newsletter or email to all customers (even those who are set to UNSUBSCRIBED) and all newsletter subscribers, you'll have to do it in multiple parts -- one to All Customers and one to each newsletter only subscriber.
Just know that if you have a customer who has chosen NOT to subscribe, and you send them a newsletter, you may face angering a customer, or losing a customer.

If you want to send a newsletter or email to all the people (whether customer or subscriber only) who HAVE subscribed the All Newsletter Subscribers will cover it.