Hi,

I have the fedex shipping module installed. And it appeared to be working fine for months. But I am having a problem with the fedex ground module.

Sometimes the Ground option is not shown in the "estimate shipping" window. I think it has something to do with the weight of the order, but I am not certain.

If for example, I add one item to the cart (weighing 10lbs), everything works fine. Express options and ground options are shown. If I increase the quantity of the same item in the cart to 8 items, the FedEx ground option is no longer displayed. The FedEx express options continue to work however.

I have tried increasing the package tare weight to 500lbs as a test, but that did not help.

Any help you can provide is greatly appreciated.

Thanks in advance!