Quote Originally Posted by RodG View Post
Although probably not relevent, but is there a reason for you to be weighing your items in Kgs when gms seems to be much more suited?
Because I wasn't sure whether changing the default of the page to grams would work. The guides only talk about how to change from pounds to kilos. :)

In other words, try changing your weights from kgs to gms, OR, add a little more mass to your badges, eg, 0.001kg.
Mostly a decimal error here. I changed it to 10 grams but that doesn't seem to have fixed it.

Also check your TARE weight settings. These weights get added to the total product weight, which may be pushing your weights over the limits.
That fixed it! I set it to 20:0 and now have the option for small letter coming up (although I know it'll send as a large. They'll always send as a large. I'll add 50c to the handling fee for small and that will cover it nicely.)

This can and probably always will be an issue, because there are far to many different scenarios that need to be considered when producing a program such as the AP module. There is always going to be someone that needs something 'special'. Usually a compromise and workaround is often the best solution. In your case, I would suggest considering setting up special departments for 'bulk buys' and using the weights/dimensions of the package containing the combined items for shipping purposes.

That, or very carefully select your badge dimensions so that the stacking algorithm produces the results that you require, while still being 'realistic'.
I'll try both of these. Thank you very much for your help!