I pride myself in quick response and great customer service. In the years that I have been doing this and the hundreds of orders I've filled, I have only received a handful of compliments and even fewer complaints.
I do plenty of purchases online and have never felt compelled to submit a testimonial. What I normally do is just continue to frequent the sites that provide good service. I would think in order to get folks to submit testimonials you'd almost have to ask them to do them rather than hope someone takes time out of their busy day to praise your site.
Do you guys get tons of submissions without prompting customers to review their experience shopping with you?
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