HI

We have this installed across 6 or 7 sites. We are seeing a large number of transactions failing and the RBS message is:
[FONT=Verdana]Sorry, there was an error in processing this transaction:[/FONT] [FONT=Verdana]No payment information is available. This means that one of the following has occurred:
  • you have completed or cancelled your payment
  • you have cookies disabled. To complete your payment, enable cookies by changing the privacy settings in your browser. Then return to the merchant's site and resubmit your payment
  • your session at RBS WorldPay has timed out. Please return to the merchant's site and resubmit your payment

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I thought the issue was perhaps customers had items in their cart too long and the cookies had expired but that doesn't seem to be the case.

We are now seeing 3-4 transactions like this every day

Any idea what may be causing it?