Q.1 A customer emails me and requests a product, I email them a link to the download request form, they then fill in the download request form and are then sent an email with the download link - I hope I got that right...hehehe.
That will work. You are just adding a step with the customer asking for the download link.

Q.2 Just running through a test, everything works up to the point of actually downloading the file. I am receiving an IE error when I click on the download link - error:unable to download from this site - cannot find index.php.

But no download issues when using Safari, file downloads and extracts just fine.

Would you be aware of a work around for IE or something I need to change in my IE settings.
What are the file extensions of the files that are being downloaded?
Based on the file extension is how fetch handles the header for the download. And IE handles the header info differently then the rest of the browser world.

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