Mailbeez After Sales Modules

[mailbeez]

hi rjspomer,

even guessing would be hard, since you did not tell what is happening.

try to uninstall (sql above) mailbeez, remove all old files and copy all latest files again.

cheers
cord

[rjspomer]

[SIM]<!-- Begin: mh:subjectTemplate -->TestFirstName TestLastName please review your purchased products<!-- End: mh:subjectTemplate -->

Hi Cord,
I removed all files and reinstalled new now I get this in the subject line.

Also it still shows that I am not using the latest modules.

thanks

[enzo-ita]

Please have a look at the following chat I had with cronless support.
The resumé is that mailhive is returning 404, but you can see what we tested but without success.
Please let me have your thought and possibly a solution.
Thanks
enzo

Sunday, March 6, 2011
You <click to change>
hi I still have problems with the job created

Support [agent]
Hi
could you please give me your username
You <click to change>
*** Cronless FAILED to run your job *** Below is the job output: Server Unix Time Stamp: 2011-03-05 17:15:05 Job Name: review Output: Output: ERROR - CANNOT REACH HOST *** Please check your script(s) to make sure they are online, functional and reachable by Cronless ***
xxxxxxx
Support [agent]
oh yes, I've tested your site a few minutes ago
it seems you have a problem with your .htaccess file because the accessing the page mailhive.php returns a 404 error.
but because an html page is returned will not see it on your browser
You <click to change>
the problem is that I do not know how to mod the htaccess
Support [agent]
could you paste it in an email and send it to [email protected] i'll try my best to fix it and i'll check mailbeez.com for reference
just make sure you dont have any passwords saved in it
You <click to change>
yes I will but bear in mind that the htaccess has been mod because of a seo software I have installed so you can not touch the wai it is at the moment. you can pnly add rules
Support [agent]
no i'll just check if any rule applies to mailhive.php and if there is it should be better to modify it using the seo software and not directly
You <click to change>

# Use PHP5CGI as default
AddHandler fcgid-script .php
RewriteEngine On
# Don't rewrite any URIs ending with a file extension (ending with .[xxxxx])
RewriteCond %{REQUEST_URI} !\.[a-z]{2,5}$ [NC]
# Don't rewrite admin directory
RewriteCond %{REQUEST_URI} !^/acquatuamgr [NC]
# Don't rewrite editors directory
RewriteCond %{REQUEST_URI} !^/editors [NC]
# Don't rewrite cPanel directories
RewriteCond %{REQUEST_URI} !/cpanel [NC]
RewriteCond %{REQUEST_URI} !/frontend [NC]
# Handle all other URIs using Zen Cart (index.php)
RewriteRule .* index.php?%{QUERY_STRING} [L]

You <click to change>
ok I made a backup copy of htaccess, if you want we may try to mod it now
Support [agent]
ok Im just checking mailhive's change log incase someone else got the same error
You <click to change>
ok
Support [agent]
ok it seems like a few users used a zen cart mod for seo that did the same thing. im not familier with the script, is easy to disable the seo mod for a minute and let me check if a 404 is returned?
You <click to change>
Probably just renaming the htaccess in htaccess.off will do
Support [agent]
ok just rename it for a minute
You <click to change>
go!
Support [agent]
nope its not from the .htaccess, you could rename it back
Im sorry I couldnt find the reason for the 404. we have a little over 100 members who use mailbeez and from what i realized from their urls is they have it installed in a folder and not the root. You should ask their support if it is neccessary to move it to a folder.
You <click to change>
I understand, but the way mailbeeze tells to install is to have the mailhive in the root
Support [agent]
hold on a sec, i'll check one more thing
Support [agent]
im just checking if other pages return a 404 in the header
could you give me 2 or 3 file urls that are installed with mailbeez, but they have to be accessable without loggin in
just paste the links here
You <click to change>
I do not think there files that can be accessed without logging in as admin
Support [agent]
i checked a lot of your pages, and they are all working perfectly fine. only mailhive.php returns a 404 in the header, which is good because search engines wont find any problem indexing it. but it wont work properly with cron schedulers that check a page's http code.
You <click to change>
I think that mailhive should be allowed to reach by setting htaccess,
Support [agent]
when you renamed the file it did the same thing. your best bet is to contact the mailbeez support team or post on their forum
You <click to change>
thanks
Support [agent]
just let them know that mailhive.php returns a 404 error in the page
im always online you could contact me at anytime

[mailbeez]

[SIM]<!-- Begin: mh:subjectTemplate -->TestFirstName TestLastName please review your purchased products<!-- End: mh:subjectTemplate -->

Hi Cord,
I removed all files and reinstalled new now I get this in the subject line.

Also it still shows that I am not using the latest modules.

thanks

hi,

need to fix this in the next release - it is a debugging setting which is not used for mailbeez

there are two options:

1. remove includes/local/configure.php

or

2. uncomment line 1313 in
mailhive\common\classes\Smarty_2.6.26\Smarty.class.php

if (isset($_smarty_results)) { return $_smarty_results; } 

you need to update the modules manually by downloading the latest packages e.g. through the "update check". in the zip-package you find instructions what to do.

cheers
cord

[mailbeez]

Please have a look at the following chat I had with cronless support.
The resumé is that mailhive is returning 404, but you can see what we tested but without success.
Please let me have your thought and possibly a solution.
Thanks
enzo

hi enzo,

very strange... currently no idea what the reason could be...

some thoughts from my side:

• mailhive.php must be in the root of the cart - as you have it
• mailhive.php is a quite normal php page, so it won't return a 404
• a 404 means "page not found" - when the page is there it can be caused by SEO / URL rewriting tools
• I still can access you mailhive.php through the brower, so the URL works
• is there anything in your zencart what could rewrite the URL depending on browsers? wonder what kind of browser cronless says it is
• my guess is it is hidden somewhere in your server-setting / zen-cart

cheers
cord

[mailbeez]

some more thoughts:

• as I can see in your shop's URL you have somekind of URL rewriting in place
• you can ask cronless if they can access your URL in a browser

[enzo-ita]

Hi,
I have created a new job www.x x x x x.it/index.php and croneless can reach the page without problems. index.php is in the root obviously.
I have then created a another job www.x x x x x.it/mailhive.php (without parameters) and croneless gets a 404.

Definetely the problems resides in mailhive.php

What about if I overwrite mailhive.php?
How the token works? Is it generated when installing mailbeeze or is it in the mailhive.php?
The token I can see in the admin page of mailbeeze is read from where?
If the token is wrong, would mailhive.php return 404?
Thanks
enzo

[enzo-ita]

Hummmm one more idea. What about if mailhive does not find emails to be sent?
Would it return 404 in this case?
If so, this could be the problem and I think you should fix it.
enzo

[mailbeez]

hi enzo,

I still believe the 404 is caused by the server / url rewrite and not by mailhive.php

I think index.php might work because the url rewrite "knows" it

try to create a new php file, e.g. crazybeez.php e.g. just for outputting echo php_info();

does that file work?


cheers
cord

[enzo-ita]

I have created the file prova.php and cronless accept the job creation without problems. www. a c q u a t u a .it/prova.php.
I did not touch the htaccess obviously.
You can try.
ciao
enzo