Mailbeez After Sales Modules

[mailbeez]

yes, things can be very easy ;-)

You can always try in simulation mode what the result looks like.

cheers
cord

[ScriptJunkie]

Great!

Installing now and will check it out :)

[whiskeylover]

Good day. I've been trying to install the Mailbeez After Sales Modules for a couple of days with no luck. I've tried searching in the forum as well as general search engines and can't find the exact same issue, at least that I can tell.

When I go to Tools and launch Mailbeez, The mailbeez.php page comes up fine. If I press Install, I receive the following error message:

Server error
The website encountered an error while retrieving http://MYDOMAIN.com/catalog/pppadmin...action=install. It may be down for maintenance or configured incorrectly.
Here are some suggestions:
Reload this web page later.
HTTP Error 500 (Internal Server Error): An unexpected condition was encountered while the server was attempting to fulfill the request.

I'm running Zen Cart v1.3.9h/v1.3.9d. My only real customization is that my installation is in the /catalog folder and the admin folder is /catalog/pppadmin7.

This is a live store. I wanted to add the Mailbeez modules to use for following up with the customers (reviews, etc).

The server is: PHP 5.2.12 7 MySQL 5.0.92

I've double and triple checked that the files from mailbeez_v2.02 are in the correct folders (substituting pppadmin7 for admin). I have searched for /admin/ and only find the two instances in mailbeez.php which I believe refer to xtCommerce installations so shouldn't affect my install. However I'm pretty convinced that it's assuming /admin/ somewhere which is what's biting me...?

HTTP 500 Errors pretty much always mean I did something wrong. Any clues what it might be?

[mailbeez]

hi,

actually never have heard of people having issues at that stage...

However I'm pretty convinced that it's assuming /admin/ somewhere which is what's biting me...?

I am sure that this is not the reason - you can name the admin directory whatever you want.

what actually happens, when you hit the install button, is that the method "install" of configbeez/config.php is called.

you might try to put some debug information there to find out where the installation breaks.


cheers
cord

[ScriptJunkie]

HTTP 500 Errors pretty much always mean I did something wrong. Any clues what it might be?

Zen cart (v 139) has a built in debug tool. It runs automatically whenever there is an error of this kind. You need to take a look at the error logs it generates.

Assuming you haven't done that yet (or that you don't know how), here are the instructions:

Go to store_root/cache (store_root = the folder/directory that you installed zen cart into)

What does the most recent log say?

Also, always a good idea to empty this folder each time you resolve an issue. That way, when a new issue arises, you can be confident that the logs in there are all related to it (instead of searching through all the accumulated logs to try and isolate the one that references your current issue).

[ScriptJunkie]

FYI @Cord:

Completed installation and customization of email templates. Works beautifully!! Thank you for such a wonderful marketing tool!! I'll be stopping by the site to make a donation soon :) This mod is just waaaaay too cool to use for free ;)

Oh! and I didn't have to remove my product images from the email after all. Apparently Mailbeeze (probably due to using ZC's default email template) uses thumbnail versions of the original image. Nice!

[mailbeez]

@ScriptJunkie:

Zen cart (v 139) has a built in debug tool.

cool! makes my life with zencart much easier! was always annoyed by the white screen when something went wrong.

This mod is just waaaaay too cool to use for free ;)

that is music in my ears ;-)

am releasing soon more premium modules, so buying them is also a nice way to appreciate my work.

a review on trustpilot (link in the mailbeez admin footer) is welcome as well.

cheers
cord

[ScriptJunkie]

@ Cord: Great!

[whiskeylover]

Wow! No, I had never noticed this. It pointed me to a problem with the the CONFIG.PHP and a quick search through this forum pointed me to an old CONFIG.PHP that needed to be deleted.

Thank you so much for helping me with this one and pointing to a resource that should be invaluable in the future!

Zen cart (v 139) has a built in debug tool. It runs automatically whenever there is an error of this kind. You need to take a look at the error logs it generates.

Go to store_root/cache (store_root = the folder/directory that you installed zen cart into)

[ScriptJunkie]

Wow! No, I had never noticed this. It pointed me to a problem with the the CONFIG.PHP and a quick search through this forum pointed me to an old CONFIG.PHP that needed to be deleted.

Thank you so much for helping me with this one and pointing to a resource that should be invaluable in the future!

You're very welcome :)