Image Handler 3 Support Thread (for ZC v1.3.9)

[DivaVocals]

Gotta concur with all of this.. Echos what I said earlier.. DOUBLE CHECK THE INSTALL.. Were ALL the steps followed?? My guess is that steps were omitted in the upgrade from IH2 to IH3.

IMHO, the BEST way to resolve this is to roll the store back to a state BEFORE IH3 was installed.. THEN re-do the entire IH3 upgrade and make sure that ALL UPGRADE STEPS ARE FOLLOWED!!!

1) are there errors appearing in your /cache folder
2) Did you uninstall the old version of image handler from the database before installing v3
3) Admin --> tools --> admin tab --> clear image cache. Now go and check the bmz_cache is it empty?
4) Admin --> tools --> admin tab --> uninstall image handler do this then click the link to reinstall it

5) try deleting the .htaccess file in the bmz_cache folder, does this make a difference, if it does try uploading a new one from the image handler package, if it doesn't make a difference upload a new htaccess anyway.
6) what permissions are on the bmz_cache

[cybertai]

1) are there errors appearing in your /cache folder
2) Did you uninstall the old version of image handler from the database before installing v3
3) Admin --> tools --> admin tab --> clear image cache. Now go and check the bmz_cache is it empty?
4) Admin --> tools --> admin tab --> uninstall image handler do this then click the link to reinstall it

5) try deleting the .htaccess file in the bmz_cache folder, does this make a difference, if it does try uploading a new one from the image handler package, if it doesn't make a difference upload a new htaccess anyway.
6) what permissions are on the bmz_cache

Thanks Nigel! . I did uninstall the old version via admin panel before upgrading. Click clear image cache but bmz_cache still has lots of files. Did the uninstall and reinstall a couple of times already. Deleted .htaccess. Seems like no diff.

Can i just delete bmz_cache folder and create an empty folder ?

[nigelt74]

Thanks Nigel! . I did uninstall the old version via admin panel before upgrading. Click clear image cache but bmz_cache still has lots of files. Did the uninstall and reinstall a couple of times already. Deleted .htaccess. Seems like no diff.

Can i just delete bmz_cache folder and create an empty folder ?

Yes, if clear image cache didn't clear bmz_cache somethings wrong there, most likely permissions

were there errors in your /cache folder


try setting the permissions to 777 if it doesn't work to see if that makes a different, make sure to stiche .htaccess in your folder to stop naughty pixies getting in

[cybertai]

Yes, if clear image cache didn't clear bmz_cache somethings wrong there, most likely permissions

were there errors in your /cache folder


try setting the permissions to 777 if it doesn't work to see if that makes a different, make sure to stiche .htaccess in your folder to stop naughty pixies getting in

Both folders had their permission set to 777 since day one. No errors file in /cache

Any guess what is going on with my bmz_cache folder? can i just delete it ?

[DivaVocals]

Both folders had their permission set to 777 since day one. No errors file in /cache

Any guess what is going on with my bmz_cache folder? can i just delete it ?

Using your FTP client, just manually delete the contents of the bmz_cache folder.. Leave the .htaccess and .keep files in place.. Also check that you followed the instructions for using IH3 and your lightbox contribution together.. (there are very specific changes that need to be made and instructions are included for how to achieve this for Fual Slimbox and Zen Lightbox)

[gcu83]

Hello,

i have a problem with my IH3 not showing small/medium images generated by IH. The problem is there is no image showing in store. If i view the source than i see this:

<img src="bmz_cache99dd46d47189e21621fb539e4f5feb7cc.image.100x68.JPG"........

The link created by IH misses "/" so correct version should be:
<img src="bmz_cache/9/9dd46d47189e21621fb539e4f5feb7cc.image.100x68.JPG".......

If i copy image source it looks like this:
http://clubdziecka.pl/bmz_cache99dd4...age.100x68.JPG

If i put "/"
http://clubdziecka.pl/bmz_cache/9/9d...age.100x68.JPG
It's working.


Why is it like that?
I'm using a fresh installation of ZenCart 1.3.9h and Image Handler 3 downloaded from zen-cart.com.
I'ts a pain since ZC 1.3.8 and IH2 for me i never managed to find the problem

IH was uploaded several times to server, bmz_cache, cahce, bmz_lock set to 777.
Cache does not have any logs.

Please help

[nigelt74]

Hello,

i have a problem with my IH3 not showing small/medium images generated by IH. The problem is there is no image showing in store. If i view the source than i see this:

<img src="bmz_cache99dd46d47189e21621fb539e4f5feb7cc.image.100x68.JPG"........

The link created by IH misses "/" so correct version should be:
<img src="bmz_cache/9/9dd46d47189e21621fb539e4f5feb7cc.image.100x68.JPG".......

If i copy image source it looks like this:
http://clubdziecka.pl/bmz_cache99dd4...age.100x68.JPG

If i put "/"
http://clubdziecka.pl/bmz_cache/9/9d...age.100x68.JPG
It's working.


Why is it like that?
I'm using a fresh installation of ZenCart 1.3.9h and Image Handler 3 downloaded from zen-cart.com.
I'ts a pain since ZC 1.3.8 and IH2 for me i never managed to find the problem

IH was uploaded several times to server, bmz_cache, cahce, bmz_lock set to 777.
Cache does not have any logs.

Please help

1) what version of PHP and mysql
2) Is magic quotes on or off
3) Is safe mode on or off
4) I have seen this happen once before a couple of years ago, but as we couldn't replicate it, we couldn't solve it.

I have never had this problem myself and quite frankly in testing image handler, i have used quite a few different servers and php versions, and provided they have met the specs it has just worked, (not much use to you I know) Are you still with the same host?

If you have average to good computer knowledge, try downloading wamp or xamp (self contained servers that you can run on windows) and do an install on there and see if it works, if it works on there, then the fault is with your server, if it doesn't work on there then something to do with your implementation is not correct.

[DivaVocals]

I have never had this problem myself and quite frankly in testing image handler, i have used quite a few different servers and php versions, and provided they have met the specs it has just worked

**nods in agreement** Me too including the DREADED Go Daddy hosting..

[nigelt74]

actually Not sure if its connected, but looking back the previous person I remember with a problem also has a .pl domain, does Polish use non-english characters? (sorry i don't know the correct term for them), are you using any of these in the product names?

Mind you I am sure there are polish sites out there working fine so probably just coincidence

[gcu83]

1) what version of PHP and mysql
2) Is magic quotes on or off
3) Is safe mode on or off
4) I have seen this happen once before a couple of years ago, but as we couldn't replicate it, we couldn't solve it.

I have never had this problem myself and quite frankly in testing image handler, i have used quite a few different servers and php versions, and provided they have met the specs it has just worked, (not much use to you I know) Are you still with the same host?

If you have average to good computer knowledge, try downloading wamp or xamp (self contained servers that you can run on windows) and do an install on there and see if it works, if it works on there, then the fault is with your server, if it doesn't work on there then something to do with your implementation is not correct.

Thank you for replay

1) PHP: 5.2.17 (Zend: 2.2.0), MySQL 5.5.11-log
2) magic_quotes_gpc - on
3) safe_mode - off

i'm still with the same host

Actually we do use non english characters but right now i have only 2 products in 1 category all written without polish chars.

Can it have something to do with charset conversion:
HTTP_ACCEPT_CHARSET - ISO-8859-2,utf-8;q=0.7,*;q=0.3
_ENV["HTTP_ACCEPT_CHARSET"] - ISO-8859-2,utf-8;q=0.7,*;q=0.3
_SERVER["HTTP_ACCEPT_CHARSET"] - ISO-8859-2,utf-8;q=0.7,*;q=0.3

It really looks like it's eating forward slashes because of charset.

I will try to do download the server and test it locally.