Image Handler 3 Support Thread (for ZC v1.3.9)

[DivaVocals]

These are IH2 settings.. If you are going to use IH2, then post your questions on the IH2 support thread..

If you are using IH3, then install it, and review the installation/troubleshooting sections in the IH3 readme.. Make sure you haven't overlooked anything..

If you are still having issues, then post your ALL of your configuration image settings (not just the IH settings), the link to a product where the issue can be seen, (versus a pretend link) and tell us what are your bmz_cache and image folder permissions in this thread.

Otherwise we will all be GUESSING what's wrong with your intallation, and only parroting information on troubleshooting IH3 which is FULLY covered inthe IH3 readme..

also just tried imagehandler2 to see if that worked and having the same problem

IH resize images yes
IH small image filetype no_change Info
IH small image background 255:255:255 Info
IH watermark small images no Info
IH zoom small images yes Info
IH small image compression quality 85 Info
IH medium image filetype no_change Info
IH medium image background 255:255:255 Info
IH watermark medium images no Info
IH medium image compression quality 85 Info
IH large image filetype no_change Info
IH large image background 255:255:255 Info
IH watermark large images no Info
IH large image compression quality 85 Info
IH large image maximum width 750 Info
IH large image maximum height 550 Info
IH watermark gravity Center Info


when i mouseover where a product image should be (it is is not being displayed) it get the following url
http://139h.testsite/images/large/pcd4_LRG.jpg

however, under tools, imagehandler2, manager, i can see the images just fine
http://139h.testsite/bmz_cache/1/182...ge.140x140.jpg

[jamies22]

ok, ive removed ih2 and reinstalled ih3

Title 	Value 	Action 
Small Image Width 	169 	 
Small Image Height 	0 	Info 
Heading Image Width - Admin 	57 	Info 
Heading Image Height - Admin 	40 	Info 
Subcategory Image Width 	0 	Info 
Subcategory Image Height 	185 	Info 
Calculate Image Size 	true 	Info 
Image Required 	true 	Info 
Image - Shopping Cart Status 	1 	Info 
Image - Shopping Cart Width 	140 	Info 
Image - Shopping Cart Height 	170 	Info 
Category Icon Image Width - Product Info Pages 	170 	Info 
Category Icon Image Height - Product Info Pages 	220 	Info 
Top Subcategory Image Width 	172 	Info 
Top Subcategory Image Height 	220 	Info 
Product Info - Image Width 	171 	Info 
Product Info - Image Height 	220 	Info 
Product Info - Image Medium Suffix 	_MED 	Info 
Product Info - Image Large Suffix 	_LRG 	Info 
Product Info - Number of Additional Images per Row 	3 	Info 
Image - Product Listing Width 	165 	Info 
Image - Product Listing Height 	0 	Info 
Image - Product New Listing Width 	151 	Info 
Image - Product New Listing Height 	186 	Info 
Image - New Products Width 	150 	Info 
Image - New Products Height 	200 	Info 
Image - Featured Products Width 	150 	Info 
Image - Featured Products Height 	200 	Info 
Image - Product All Listing Width 	171 	Info 
Image - Product All Listing Height 	220 	Info 
Product Image - No Image Status 	1 	Info 
Product Image - No Image picture 	no_picture.gif 	Info 
Image - Use Proportional Images on Products and Categories 	0 	Info 
Manufacturer Sidebox Image Width 	170 	Info 
Manufacturer Sidebox Image Height 	100 	Info 
IH resize images 	yes 	Info 
IH small images filetype 	no_change 	Info 
IH small images background 	255:255:255 	Info 
IH small images compression quality 	85 	Info 
IH small images watermark 	no 	Info 
IH small images zoom on hover 	yes 	Info 
IH small images zoom on hover size 	Medium 	Info 
IH medium images filetype 	no_change 	Info 
IH medium images background 	255:255:255 	Info 
IH medium images compression quality 	85 	Info 
IH medium images watermark 	no 	Info 
IH large images filetype 	no_change 	Info 
IH large images background 	255:255:255 	Info 
IH large images compression quality 	85 	Info 
IH large images watermark 	no 	Info 
IH large images maximum width 	750 	Info 
IH large images maximum height 	550 	Info 
IH watermark gravity 	Center 	Info

here is the url to a broken product image
http://139h.silkelegance.com.au/inde...roducts_id=480

you can see the url for the image is pointing to the images\Large folder, the orig pic is in the images folder
url's for all other images still point to the original folder images\

permissions are the same on bmz_cache and images folders,
as it is a win server i have iusr permissions on the folders equivalent to 755, also did try equiv to 777 previously
i can upload product images fine, and IH3 is writing to the bmz_cache as this file exists there
http://139h.silkelegance.com.au/bmz_...ge.140x140.jpg

[nigelt74]

ok, ive removed ih2 and reinstalled ih3

There is no trace of Image handler on the page (apart from links to the css files and the javascript file), you also have a lightbox mod on there

Did you upload all the Image handler files because it looks as though some are missing.

1) reupload all image handler folders and file making sure to rename all the folders, this means the ones in includes/templates and ncludes/modules
2) Test it before you add the lightbox, because i hvae never heard of xdarkbox and it would need to be compatible with imagehandler as they would touch the same files and therefore it would overwrite image handlers display functions

[jamies22]

all the files are definately uploaded correctly, i have checked a number of times, so highly doubt theres any missing files

the lightbox (xdarkbox) is part of the template which was purchased, however this shouldnt affect any of the small or medium images from being redirected from the bmz_cache folder?

[nigelt74]

all the files are definately uploaded correctly, i have checked a number of times, so highly doubt theres any missing files

the lightbox (xdarkbox) is part of the template which was purchased, however this shouldnt affect any of the small or medium images from being redirected from the bmz_cache folder?

Yes it will, if you are using its version of certain files rather than the image handler ones, from looking at the code there is no trace of image handler at all.

If you have purchased the template ask them if it will work with Image handler as some templates need files merged

[DivaVocals]

At first blush, based on the image settings you've posted, I am fairly certain you've either ignored or didn't read in full the install and configuration instructions in the readme file.. for example. From the readme:

For small image hover to work on the following product listing pages:

• All Products
• New Products
• Featured Products
• Special Products

the following settings must match the Small Image Width and Small Image Height settings:

• Subcategory Image Width
• Subcategory Image Height
• Image - Product Listing Width
• Image - Product Listing Height
• Image - Product New Listing Width
• Image - Product New Listing Height
• Image - New Products Width
• Image - New Products Height
• Image - Featured Products Width
• Image - Featured Products Height
• Image - Product All Listing Width
• Image - Product All Listing Height

Your settings CLEARLY do not follow this instruction..

My suggestion is this.. I believe that until you go over your install carefully.. Make sure ALL the files are installed in place, and that you have followed ALL the configuration instructions, you will continue to have issues with this mod..

ok, ive removed ih2 and reinstalled ih3

Title     Value     Action 
Small Image Width     169      
Small Image Height     0     Info 
Heading Image Width - Admin     57     Info 
Heading Image Height - Admin     40     Info 
Subcategory Image Width     0     Info 
Subcategory Image Height     185     Info 
Calculate Image Size     true     Info 
Image Required     true     Info 
Image - Shopping Cart Status     1     Info 
Image - Shopping Cart Width     140     Info 
Image - Shopping Cart Height     170     Info 
Category Icon Image Width - Product Info Pages     170     Info 
Category Icon Image Height - Product Info Pages     220     Info 
Top Subcategory Image Width     172     Info 
Top Subcategory Image Height     220     Info 
Product Info - Image Width     171     Info 
Product Info - Image Height     220     Info 
Product Info - Image Medium Suffix     _MED     Info 
Product Info - Image Large Suffix     _LRG     Info 
Product Info - Number of Additional Images per Row     3     Info 
Image - Product Listing Width     165     Info 
Image - Product Listing Height     0     Info 
Image - Product New Listing Width     151     Info 
Image - Product New Listing Height     186     Info 
Image - New Products Width     150     Info 
Image - New Products Height     200     Info 
Image - Featured Products Width     150     Info 
Image - Featured Products Height     200     Info 
Image - Product All Listing Width     171     Info 
Image - Product All Listing Height     220     Info 
Product Image - No Image Status     1     Info 
Product Image - No Image picture     no_picture.gif     Info 
Image - Use Proportional Images on Products and Categories     0     Info 
Manufacturer Sidebox Image Width     170     Info 
Manufacturer Sidebox Image Height     100     Info 
IH resize images     yes     Info 
IH small images filetype     no_change     Info 
IH small images background     255:255:255     Info 
IH small images compression quality     85     Info 
IH small images watermark     no     Info 
IH small images zoom on hover     yes     Info 
IH small images zoom on hover size     Medium     Info 
IH medium images filetype     no_change     Info 
IH medium images background     255:255:255     Info 
IH medium images compression quality     85     Info 
IH medium images watermark     no     Info 
IH large images filetype     no_change     Info 
IH large images background     255:255:255     Info 
IH large images compression quality     85     Info 
IH large images watermark     no     Info 
IH large images maximum width     750     Info 
IH large images maximum height     550     Info 
IH watermark gravity     Center     Info

here is the url to a broken product image
http://139h.silkelegance.com.au/inde...roducts_id=480

you can see the url for the image is pointing to the images\Large folder, the orig pic is in the images folder
url's for all other images still point to the original folder images\

permissions are the same on bmz_cache and images folders,
as it is a win server i have iusr permissions on the folders equivalent to 755, also did try equiv to 777 previously
i can upload product images fine, and IH3 is writing to the bmz_cache as this file exists there
http://139h.silkelegance.com.au/bmz_...ge.140x140.jpg

[DivaVocals]

Yes it will, if you are using its version of certain files rather than the image handler ones, from looking at the code there is no trace of image handler at all.

If you have purchased the template ask them if it will work with Image handler as some templates need files merged

**nods in agreement** It seems VERY likely that there are files that are a part of jamies22 template which are not working with IH3..

Can't speak for others, but I personally do not like lobbing guesses at unknown files/templates mods.. Plus (for me personally) it's a little beyond the scope of FREE support for me to assist with support issues of a template built by someone else.

All I can suggest to jamies22 is to use a file merge program like Beyond Compare or Winmerge to compare his template files to the IH3 fileset. These programs will make it east to see if there are common files between the IH3 and his template and what needs to be merged so that they work together...

If jamies22 is unable to make the required changes, then yep I agree checking in with the template author for assistance is a great idea or perhaps jamies22 might consider paying for some professional assistance to get this issue all straightened out..

I tried installing today, on a windows server with php 5.3, and found that none of the images were being resized, ie the image urls were as normal, from the images directory. Also when viewing the large images on the product page, no images were displayed as it was pointing to the 'images/large' directory which is empty.

Also found that clearing the cache would not remove anything from the BMZ_Cache folder at all even though it said it completed successfully at the top. Permissions were temporarily set to everyone/full control and the .htaccess file removed to test...
Images were being generated in the BMZ cache folder, and also visible in the admin page under the image handler 3 section but not resized when viewing the store.
No errors were being generated on the pages or in the cache folder

Yes, i uninstalled and reinstalled twice, made sure all the files were in the correct locations etc
image settings were correct also, just seems very odd that the urls were not being modified to the BMZ_cache folder at all.

Im still trying to get it working will post more info and url as soon as i get it setup through the firewall

all the files are definately uploaded correctly, i have checked a number of times, so highly doubt theres any missing files

the lightbox (xdarkbox) is part of the template which was purchased, however this shouldnt affect any of the small or medium images from being redirected from the bmz_cache folder?

So now that I've REALLY looked at your image settings I have to reiterate the point I made earlier.. Despite your confirmations about your image settings, the image settings you posted seem to demonstrate that you have either not followed or misunderstood the configuration instructions in the IH3 readme. Most notably, some of the parts which jumped out at me that are configured incorrectly are within the following sections:

1. The "Zooming (fancy hover effect)" section in it's entirety is implemented incorrectly.
   
   None of your image settings follow the guidelines/recommendations/suggestions/instructions for setting the proper sizes for the small, medium, and large images. This entire section needs to reviewed in full, and your settings adjusted accordingly.
2. The "Image Dimensions" section is also not implemented correctly.
   
   None of your image settings follow the guidelines/recommendations/suggestions/instructions for properly setting your image dimensions. This section is coordination with the proper setting of your image sizes is ESSENTIAL for IH3 to work correctly.

FIRST:
Strongly suggest re-reading ALL of the instructions in full. Very carefully follow all the recommendations in the readme for properly configuring your image settings.

SECOND:
As Nigel has suggested, you need to double check that all of the IH3 files have been properly uploaded. Along with this, you need to make sure that ANY file your template has in common with IH3 has been properly merged so that the mods required for both the template and IH3 to work together are properly code merged.

LASTLY:
IH3 out the box with a vanilla Zen Cart install is a VERY straight forward mod install. Right out the box it will work with most store configurations. When it doesn't work then 1 of 3 possible things have occurred:

1. ALL the files needed for IH3 to work have not been loaded to the store. (this includes not following/missing the install instructions for renaming template and admin files)
2. The image settings have been improperly configured.
3. Other mods (including some templates) have files in common with IH3 which have not been properly merged with IH3. The readme provides instructions for using IH3 with the two most popular lightbox contributions. Similar changes/mods may be required for other mods/templates to work.

[DivaVocals]

**nods in agreement** It seems VERY likely that there are files that are a part of jamies22 template which are not working with IH3..

Can't speak for others, but I personally do not like lobbing guesses at unknown files/templates mods.. Plus (for me personally) it's a little beyond the scope of FREE support for me to assist with support issues of a template built by someone else.

Let me be CRYSTAL clear on what I mean here.. If this is a Template Monster template (and I suspect it is), I don't have any love for these poorly written templates. Issues with them really should go back to the seller of the template, and not hashed out here in an unrelated support thread. Hence my unwillingness to assist where these templates are concerned (sorry ..) My one and only suggestion for these templates is to go back to the seller and get them to FIX their template to work correctly with IH3 or find a better template which will work with IH3..

All I can suggest to jamies22 is to use a file merge program like Beyond Compare or Winmerge to compare his template files to the IH3 fileset. These programs will make it east to see if there are common files between the IH3 and his template and what needs to be merged so that they work together...

If jamies22 is unable to make the required changes, then yep I agree checking in with the template author for assistance is a great idea or perhaps jamies22 might consider paying for some professional assistance to get this issue all straightened out..

One last thing to add to this point..

In the README (yep that thing again..) there is a section called FILES. In this section is a list of all the core files IH3 modifies.. jamies22 should compare these files to his template files and make the appropriate merges as needed..



(yet another reason why we suggest that you read the readme file in full before installing!)

[jamies22]

I dont doubt it is a problem with the template and compatability with ih3, and the template providers will not provide any support for it to work with IH3,

When i installed there were only 4 ot 5 files overwritten and one template override file when i uploaded IH3, so im under the impression the template is somewhat non standard in the file names or file it uses, and therefore not working with the files present in IH3

for now i have disabled IH3 until i get more time to invest in troubleshooting it and or comparing ih3 files with the template files
when i get some time, i will test ih3 on a different or the default template to confirm my thoughts.

Thanks everyone for their help, diva i know it must be frustrating providing the free support with so many variables that can affect the operation of the software, thanks for your patience and feedback with this...

[hara]

Then I will not buy Template Monster template from now.