Image Handler 3 Support Thread (for ZC v1.3.9)

[DivaVocals]

OMG! FINALLY!

The problem: bmz_cache folder had the wrong permissions. I also reuploaded my .htaccess file, too.

I just got off the phone with GoDaddy. They fixed my account so that I could get on my FTP client. Filezilla was telling me the wrong permissions. Once I fixed that, it all works great.

Thank you all for your patience and I am SO sorry to waste your time this way. Thank you so much for helping me get through this!!!!!!!

Filezilla was likely giving you the wrong information because your host doesn't allow you to change permissions using your FTP client. (tsk tsk..) I have NEVER had issue changing permissions using ANY FTP client EXCEPT for the few clients I have that are still hosted on GoDaddy.. As I recall this is a HALLMARK of GoDaddy permissions issues..

You really should consider another web host.. GoDaddy is KNOWN for these kinds of issues among others.. **shrugs**

[uswebworx]

You really should consider another web host.. GoDaddy is KNOW for these kinds of issues among others.. **shrugs**

Not promoting myself but this is why I do it all myself, GoDaddy ****sucks****

[DivaVocals]

Not promoting myself but this is why I do it all myself, GoDaddy ****sucks****

Yeah they do...

[PROpheT]

Hi,

I tried to install this addon, but I am constantly getting this message inside the Chrome web inspector :
"Resource interpreted as image but transferred with MIME type text/html."

The image that is listed with the message is not visible in the browser (broken img icon).

many thanks...

[DivaVocals]

Hi,

I tried to install this addon, but I am constantly getting this message inside the Chrome web inspector :
"Resource interpreted as image but transferred with MIME type text/html."

The image that is listed with the message is not visible in the browser (broken img icon).

many thanks...

I know that folks get annoyed when I re-post this.. but honestly this is the SAME information/steps that the support contributors here ALWAYS take folks through whenever they ask for help here.. (see recent posts for evidence of this) So there really is a reason why this troubleshooting list was put together..

From Page 1 of this support thread:

[FONT=Tahoma]BEFORE[/FONT][FONT=Tahoma] YOU POST A SUPPORT QUESTION HERE READ THROUGH THIS SECTION (this is from the Image Handler readme file):

Troubleshooting Basics [/FONT] [FONT=Tahoma]
[/FONT][FONT=Tahoma]Make sure your custom template is active. (Admin > Tools > Template Selection)
[/FONT][FONT=Tahoma]
Make sure Image Handler 3 is installed. Admin > Tools > Image Handler3 > Admin. Set permissions in both your images and bmz_cache folders to 755 (eg: both of these folders need to have the same permissions. For some webhosts you may have to set these permissions to 777).
[/FONT][FONT=Tahoma]
If Image Handler 3 does not work or gives you errors:
[/FONT]

• [FONT=Tahoma]Make sure all files are in correct location[/FONT]
• [FONT=Tahoma]Make sure you uploaded ALL the Image Handler 3 files [/FONT]
• [FONT=Tahoma]Make sure the files are not corrupt from bad FTP transfers[/FONT]
• [FONT=Tahoma]Make sure your file merge edits are correct[/FONT]
• [FONT=Tahoma]MAKE SURE YOU RE-READ THE CONFIGURATION AND USAGE SECTIONS!!![/FONT]
• [FONT=Tahoma]Make sure that there are no javascript conflicts from other programs[/FONT]
• [FONT=Tahoma]Make sure that your main product image files names DO NOT contain any special characters
  ie: non-alphanumeric characters such as
  / \ : ! @ # $ % ^ < > , [ ] { } & * ( ) + =
  
  Always use proper filenaming practices when naming your images - See this document as a reference: [/FONT][FONT=Tahoma]http://www.records.ncdcr.gov/erecords/filenaming_20080508_final.pdf\[/FONT]

[FONT=Tahoma]When posting bugs/issues about[/FONT][FONT=Tahoma]Image Handler 3, it's a WHOLE LOT more helpful to resolve them if you post details. Just saying "it's broken" or "doesn't work" does not provide nearly enough information to help YOU resolve YOUR issue.

Please provide as MUCH information as possible including:
[/FONT]

• [FONT=Tahoma]The version of Zen Cart you are running[/FONT]
• [FONT=Tahoma]The version of Image Handler 3 you are running (you can see this by going to “Admin > Tools > Image Handler3” – the version is displayed in the upper left hand side)[/FONT]
• [FONT=Tahoma]Any other add-ons you may have also installed[/FONT]
• [FONT=Tahoma]Hosting/server information (PHP versions, mySQL versions, hosting provider etc)[/FONT]
• [FONT=Tahoma]The EXACT error/issue you are experiencing [/FONT]
• [FONT=Tahoma]AND if you're REALLY detail oriented, tell us the install sequence/method you used to install Image Handler 3.[/FONT]
• [FONT=Tahoma]Post a link (not a screen print) to a specific product/product listing page where the issue you are experiencing can be seen (Please DO NOT make folks fish through your site looking for an example of your issue)
  
  AND this last point is important.. The volunteers who help here need to SEE what you see LIVE. A screenprint really isn’t good enough.[/FONT]

[nigelt74]

Hi,

I tried to install this addon, but I am constantly getting this message inside the Chrome web inspector :
"Resource interpreted as image but transferred with MIME type text/html."

The image that is listed with the message is not visible in the browser (broken img icon).

many thanks...

adding to what Diva says, we do need to see the page!

1) Does the image show in other browsers
2) Are the other product images on the site working
3) Does the original image have an uppercase file extension eg image.JPG, and what happens if you replace the image with one with a lowercase extension
4) Did the image show before installing Image handler?
5) What happens if you change

Admin --> configuration --> IH small images filetype

from no_change to jpg

and do the same for

Admin --> configuration --> IH medium images filetype
Admin --> configuration --> IH medium large filetype

[PROpheT]

hi and sorry,

see attachment. Preview page Image handler in admin section. Permissions for directories were defined in two different FTP clients. All files are there.

Image handler works on my local machine, but not on my site.

[DivaVocals]

hi and sorry,

see attachment. Preview page Image handler in admin section. Permissions for directories were defined in two different FTP clients. All files are there.

Image handler works on my local machine, but not on my site.

**sigh**

[FONT=Tahoma]Please provide as MUCH information as possible including:
[/FONT]

• [FONT=Tahoma]The version of Zen Cart you are running[/FONT]
• [FONT=Tahoma]The version of Image Handler 3 you are running (you can see this by going to “Admin > Tools > Image Handler3” – the version is displayed in the upper left hand side)[/FONT]
• [FONT=Tahoma]Any other add-ons you may have also installed[/FONT]
• [FONT=Tahoma]Hosting/server information (PHP versions, mySQL versions, hosting provider etc)[/FONT]
• [FONT=Tahoma]The EXACT error/issue you are experiencing [/FONT]
• [FONT=Tahoma]AND if you're REALLY detail oriented, tell us the install sequence/method you used to install Image Handler 3.[/FONT]
• [FONT=Tahoma]Post a link (not a screen print) to a specific product/product listing page where the issue you are experiencing can be seen (Please DO NOT make folks fish through your site looking for an example of your issue)
  
  AND this last point is important.. The volunteers who help here need to SEE what you see LIVE. A screenprint really isn’t good enough.[/FONT]

Additionally you have not answered ANY of nigel's questions.. If you are asking for help, it would HELP to provide the information we need to help you.. Otherwise I'm not sure what you are expecting from the volunteers here..

adding to what Diva says, we do need to see the page!

1) Does the image show in other browsers
2) Are the other product images on the site working
3) Does the original image have an uppercase file extension eg image.JPG, and what happens if you replace the image with one with a lowercase extension
4) Did the image show before installing Image handler?
5) What happens if you change

Admin --> configuration --> IH small images filetype

from no_change to jpg

and do the same for

Admin --> configuration --> IH medium images filetype
Admin --> configuration --> IH medium large filetype

[AshleyNG2]

Hi guys

I'm experiencing a 500 internal error with my site caused by this module. Products prior to this module are working correctly.

Also my admin/image_handler.php page is blank (500 internal error page). I have gone through the readme again and usage instructions and can't spot anything I've done wrong. Have reuploaded this file and its still the same, I'm guessing my problems are stemming from this.

Any ideas??

Working Link: hawaiian-shirts.co.uk/hawaiian-shirts/blue-surfing-in-hawaii
Error page: hawaiian-shirts.co.uk/hawaiian-shirts/ <-- doesn't work as it includes new products which have error.

This also caused a 500 error on the front page as it displayed new products, I've had to remove that for the meantime.

Thanks.

EDIT: Btw, no error logs in /cache or cpanel error logs and my /bmz_cache contains files/folders

[AshleyNG2]

My temporary fix is to disable Image Handler by setting IH resize image to no.

Below are my current configurations with IH disabled, if anybody can point out any mistakes I've made that would be great. Thanks.

Small Image Width - 100
Small Image Height - 0
Heading Image Width - Admin - 57
Heading Image Height - Admin - 40
Subcategory Image Width - 100
Subcategory Image Height - 57
Calculate Image Size - true
Image Required - true
Image - Shopping Cart Status - 1
Image - Shopping Cart Width - 50
Image - Shopping Cart Height - 40
Category Icon Image Width - Product Info Pages - 57
Category Icon Image Height - Product Info Pages - 40
Top Subcategory Image Width - 150
Top Subcategory Image Height - 0
Product Info - Image Width - 150
Product Info - Image Height - 0
Product Info - Image Medium Suffix - _MED
Product Info - Image Large Suffix - _LRG
Product Info - Number of Additional Images per Row - 3
Image - Product Listing Width - 100
Image - Product Listing Height - 0
Image - Product New Listing Width - 100
Image - Product New Listing Height - 0
Image - New Products Width - 100
Image - New Products Height - 0
Image - Featured Products Width - 100
Image - Featured Products Height - 0
Image - Product All Listing Width - 100
Image - Product All Listing Height - 0
Product Image - No Image Status - 1
Product Image - No Image picture - no-shirt-image.gif
Image - Use Proportional Images on Products and Categories - 1
IH resize images - no
IH small images filetype - jpg
IH small images background - transparent
IH small images compression quality - 50
IH small images watermark - no
IH small images zoom on hover - yes
IH small images zoom on hover size - Medium
IH medium images filetype - jpg
IH medium images background - transparent
IH medium images compression quality - 80
IH medium images watermark - no
IH large images filetype - jpg
IH large images background - transparent
IH large images compression quality - 85
IH large images watermark - no
IH large images maximum width -
IH large images maximum height - 450
IH watermark gravity - Center