Order lost v1.3.8

**DrByte** · 12 Sep 2011, 11:03 PM

Clearly your server is having trouble receiving alerts of new payments from PayPal's servers. That's one of the shortcomings of PayPal's IPN architecture.

So, if you switch to using Express Checkout as I directed you two weeks ago, you'll stop having those problems.

**raf696** · 12 Sep 2011, 11:15 PM

Originally Posted by DrByte

Clearly your server is having trouble receiving alerts of new payments from PayPal's servers. That's one of the shortcomings of PayPal's IPN architecture.

So, if you switch to using Express Checkout as I directed you two weeks ago, you'll stop having those problems.

Ok I have done that but why on the list of payment on Express checkout it is saying pending. and I need to test this is there a way to do this. sorry

**DrByte** · 12 Sep 2011, 11:19 PM

The "Order Status" column on the Admin->Modules->Payment screen is ONLY telling you what status the orders will be placed into when that payment method is used to complete an order.
It's NOT telling you that the module is pending or anything like that.

However, if it's saying Pending, then that means you've either got the module set into "Authorize Only" (instead of Final Sale) mode in its settings, or you've specifically set the Order Status setting within the module to Pending. The default is Processing and Final Sale, which is what I'd recommend you use.
The only reason to use Authorize-Only is if you plan to ship products several days/weeks after the order is placed instead of immediately.

**raf696** · 12 Sep 2011, 11:27 PM

Ok thank you for that info. so is there no way to find this lost invoice. and alco I am using the paypal account for othe web site like ebay would that have any thing to do with it but I have never had an issue before. Thank you for your help.

**DrByte** · 12 Sep 2011, 11:39 PM

Originally Posted by raf696

Ok thank you for that info. so is there no way to find this lost invoice.

There are various ways:
a) fastest and easiest: contact the customer and ask for details
b) login as the customer and look at their shopping-cart (maybe install the master password addon to do this)
c) install the paypal-sessions-viewer addon which can look at IPN data, although this addon will be useless once switching to Express Checkout, and should be deleted then.

Originally Posted by raf696

and alco I am using the paypal account for othe web site like ebay

Zen Cart doesn't care about that. It can happily co-exist with other sites using the same account.

**raf696** · 13 Sep 2011, 01:01 PM

Ok thank you for you help, sorry its took so long to reply but it was 2am and just got back from work now, just wanted to say thank you for your help.