ozpost shipping module

[annav]

Yes, it's all working OK now. I also renewed my subscription but I never received any confirmation. Should I have?

It's still showing 164 days to go, but I still have to upgrade to the latest version.

Anna
www.toycrazy.com.au

Hi,

I have upgraded to the new version and renewed my subscription last week but have just had an international sale where the postage charges were only 55c again and the following message appears on the invoice:

Australia Post (The site owner's subscription to our service has expired. This quote is currently unavailable. Please contact the store owner for shipping costs. ):

Anna
Toy Crazy

[annav]

OK this is getting urgent now. I have just had two sales where the postage has come up at 5c and notice on the invoice saying the subscription has expired. How can this be fixed please.

Anna
www.toycrazy.com.au

[annav]

OK this is getting urgent now.

I have just had two sales where the postage has come up at 5c now and a notice on the invoice saying the subscription has expired. How can this be fixed please.

Anna
www.toycrazy.com.au

[RodG]

OK this is getting urgent now.

If you have something that needs urgent attention you will get a *much* quicker response by emailing me directly rather than expecting me to monitor this forum every minute of every day.

On Oct 14th, you stated:
"Yes, it's all working OK now".

What has changed between then and now?

I also renewed my subscription but I never received any confirmation. Should I have?

You should have received two emails. An automatically generated one when the order was placed. This one would indicate whether the the subscription was successfully updated or whether it needed manual intervention. The second one is generated after I've reviewed the order and flagged it as being completed.

Check your spam filters/folders.

I have just had two sales where the postage has come up at 5c now and a notice on the invoice saying the subscription has expired. How can this be fixed please.

This is a mystery. I'm not finding anything that needs to be fixed. All of our database servers appear to be correctly synced. All of them show that your subscription doesn't expire until 2012-04-16, our log files show that the last access from your store was via the admin panel for an expiration check about 30 mins ago (3:22pm).

I've just been to your store and for reasons I can't explain ALL of your quotes appear to be falling back to a Flat rate of $9.50 for both overseas and local. This is suggesting that your store isn't even connecting to our servers for a quote.

Could you please temporally enable the DEBUG option and do a screen capture of the output when trying to obtain a quote (email it to me at [email protected]). Hopefully this will give me a clue as to what could possibly be going wrong.

Thanks
Rod

[ozmosaics]

Dear Rod,

Over last few days some customers have reported that the Collect from Store, shipping option is the ONLY option displayed during check out.

I checked my store with a test order this morning and the shipping options all show in checkout, I used 2000 as the postcode for the test order.

However, several orders in the shop (between Friday and Sunday night) all processed with "collect from store" and one customer is in Adelaide and our store is in Brisbane. She has ordered previously with no problems selecting a delivery options such as Aust Post or Fastways. She emailed us to advise us the shipping options were not showing for her during checkout.

I will keep monitoring this but would appreciate if you have any ideas on what might be happening?

PS Your lastest update did seem to sort out the 2000 postcode hiccup we were having using Fastways in the delivery options- thank you!)

Kind regards,
Sandy
http://www.ozmosaics.com.au/shop

[RodG]

I will keep monitoring this but would appreciate if you have any ideas on what might be happening?

I would have to assume that it is somehow related to the input data (products weight/dimensions, destination postcode, etc) because the logs don't indicate anything has been amiss with any of the servers.
It may also be some kind of glitch or problem with your own server not being able to make a connection with offsite servers.

Simply put, I don't know of any current or recent issues that would cause this, and all I can do is make a wild guess, which is almost certainly going to be worse than any ideas that you may have.

Now having said that, the *last* request made from your store (we only log the last request) was for a parcel that weighed

8921grams (a little under 9kg, including any TARE weight), the dimensions were
height=1165mm
width=1370mm
length=1370mm

This makes this product (or group of products) too large for Australia post (max length = 1050mm), and the cubing rules make it too heavy for FastWay (cubic weight = 547kgs).

In other words, whatever was being quoted for in this instance would have failed to produce any valid quote, leaving just the store pickup (and/or static rates) available to the customer.

Furthermore, the fact that the parcel's deadweight is less than 9kg, and the cubed weight is well over 500kg would imply that there is something amiss with the dimensions (That, or you are selling pre-inflated helium balloons) <grin>.

I really can't say if this will explain all of the reports that you have had, but it does explain at least one of them.

Cheers
Rod

[The wizzard]

It appears that your subscription expired last week. I've given it a 7 day extension so it should be working again now.

It appears that you are still using v1.0.2 of the module. It would be prudent to update this as soon as possible. You'll find the latest V3.x.x series to be a lot faster, a lot more reliable, with a lot more supported methods.

Cheers
Rod

Hi Rod sorry I missed your reply, how do I update the subscription please and I will get the newest version installed

thanks mate

Tyler

[The wizzard]

It appears that your subscription expired last week. I've given it a 7 day extension so it should be working again now.

It appears that you are still using v1.0.2 of the module. It would be prudent to update this as soon as possible. You'll find the latest V3.x.x series to be a lot faster, a lot more reliable, with a lot more supported methods.

Cheers
Rod

Hi Rod sorry I missed your reply, how do I update the subscription please and I will get the newest version installed

thanks mate

Tyler


I can't seem to find the latest version can you send a link to it please.

thanks Rod

[RodG]

I can't seem to find the latest version can you send a link to it please.

http://www.zen-cart.com/index.php?ma...oducts_id=1286

[ozmosaics]

I would have to assume that it is somehow related to the input data (products weight/dimensions, destination postcode, etc) because the logs don't indicate anything has been amiss with any of the servers.
It may also be some kind of glitch or problem with your own server not being able to make a connection with offsite servers.

Simply put, I don't know of any current or recent issues that would cause this, and all I can do is make a wild guess, which is almost certainly going to be worse than any ideas that you may have.

Now having said that, the *last* request made from your store (we only log the last request) was for a parcel that weighed

8921grams (a little under 9kg, including any TARE weight), the dimensions were
height=1165mm
width=1370mm
length=1370mm

This makes this product (or group of products) too large for Australia post (max length = 1050mm), and the cubing rules make it too heavy for FastWay (cubic weight = 547kgs).

In other words, whatever was being quoted for in this instance would have failed to produce any valid quote, leaving just the store pickup (and/or static rates) available to the customer.

Furthermore, the fact that the parcel's deadweight is less than 9kg, and the cubed weight is well over 500kg would imply that there is something amiss with the dimensions (That, or you are selling pre-inflated helium balloons) <grin>.

I really can't say if this will explain all of the reports that you have had, but it does explain at least one of them.

Cheers
Rod

Default ITEM Dimensions
Default ITEM dimensions (in cm). Three comma seperated values (eg 29,24,2.5 = 29cm x 24cm x 2.5cm). These are used if the dimensions of individual products are not set

Hi Rod,
I can't enter product dimensions for each product in the store in the product set up area. I only enter weight in kg.
The OzPost module shows the above info that I have set in the shop back end.

We are having problems at the moment with Fastway and Australia Post - seems out of whack!
We have version 3.1.3 and auto update installed.

Thanks for the info in your reply to earlier post, I try and figure out what I have done, but Dave (husband and packer of goods!) reports to me that the AP and Fastway are returing incorrect info last few days, so now my headache starts LOL!