I have a customer who suddenly cant log in, has tried resetting password and still didn't work. I have also changed their email address to mine and reset it their password. I am able to log into their account fine, but they cant.
Any ideas
Thread: Customer Log In Issues
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10 Dec 2011, 07:29 PM #1
Totally Zenned
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Customer Log In Issues
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10 Dec 2011, 07:34 PM #2
Obaa-san
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Re: Customer Log In Issues
Tell them to clear their cookies and browser cache.
Please do not PM for support issues: a private solution doesn't benefit the community.
Be careful with unsolicited advice via email or PM - Make sure the person you are talking to is a reliable source.
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10 Dec 2011, 07:34 PM #3
Totally Zenned
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Re: Customer Log In Issues
ok i had them try a whole new browser and that didnt work
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10 Dec 2011, 07:39 PM #4
Obaa-san
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Re: Customer Log In Issues
What version of Zen Cart? What AddOns are you using?
Please do not PM for support issues: a private solution doesn't benefit the community.
Be careful with unsolicited advice via email or PM - Make sure the person you are talking to is a reliable source.
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10 Dec 2011, 07:50 PM #5
Totally Zenned
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Re: Customer Log In Issues
HAd them do that still the same result, They have placed 3 orders this month and never had issues. I havent added anything new since then
I have version 1.3.9h
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10 Dec 2011, 09:30 PM #6
Obaa-san
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Re: Customer Log In Issues
Are they getting an error? a blank page? a loop?
Has your host made any changes?Please do not PM for support issues: a private solution doesn't benefit the community.
Be careful with unsolicited advice via email or PM - Make sure the person you are talking to is a reliable source.
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10 Dec 2011, 09:54 PM #7
Totally Zenned
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Re: Customer Log In Issues
Just says email or password is not valid
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11 Dec 2011, 01:16 AM #8
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Re: Customer Log In Issues
I've had this same issue once or twice. Are they copying and pasting their password or reading it and manually typing it. l I O 0 all get confused.
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Re: Customer Log In Issues
Agreed. Seems very much like end-user-error to me.
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11 Dec 2011, 03:17 PM #10
Totally Zenned
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Re: Customer Log In Issues
I have just had another customer say the same thing. Site is not recognizing their email address, and didnt send them a new password when filled out forgotten password
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