Gift Certificate Help Please

[flyf3a]

Couldn't he just email them to himself and that would force the generation of the codes also?

[Ajeh]

Yes he could do that too ...

[perkiekat]

I am having an issue when someone tries to redeem a gift certificate someone sends them. They click on the link within the email they were sent with the gift and it tells them they will need to create an account in order to redeem.
Ok. Account created, but they cannot login, it takes them to the same link as you see in the image I have below. What do I need to do here? Thanks in advance!

[Ajeh]

Have you tested this to see if you get the same results?

Have you an URL that we can peek at for the site?

[perkiekat]

Have you tested this to see if you get the same results?

Yes, actually this was on a test gc I created and released, then tried to redeem via the link and this is when I found the issue.

Have you an URL that we can peek at for the site?

Linda, this is a client site, so I would rather send you the link via pm if this is ok with you? I rather it not go public at this time. I will pm it to you so you can take a peak. Sending it now...and thank you so very much for asking and willing to help me find the issue.

[perkiekat]

I just sent you the link to site. Do you need anything else?

[Ajeh]

I created an account and ordered a GV ...

That was then released from the GV Queue so I had a GV Balance of $10.00 ...

I sent $2.00 to another email address ...

That send an email to that new email address and I clicked the link to redeem the GV and created an account and the GV for $2.00 was added to my new account without a problem ...

I cannot reproduce any errors on this ...


Check the GV that the Customer sent the GV to and see if the GV has been redeemed or not ...

[perkiekat]

Ok. Will do. Glad it worked for you. I will give it another shot and post my results. Thank you so very much!

[perkiekat]

Sorry Linda, but I could not go any further once it told me my account was created when I tried to redeem the gc from the link. It said I created a new account but when I hit continue it went right back to the page like you see in the image above in my other post.
Did you try to go further once it told you the account was created by clicking on the continue button?

[Ajeh]

What browser are you using to test this?