BackUp ZC [Support Thread]

[li-he-qi]

Sorry about not getting back here sooner. The one thing that you also might check is the permissions for your-admin/backup folder and your cache folder. Are the two sites the same?

Skip

It's OK, Skip, you are such kind nice guy.

1.
no, they are not, In my free site these 2 folders are both 755 permission, in my production site both 705, I don't change the permission, since both folder are writable (Cache folder can be wrote into debug files, Backups folder can be wrote into SQL files)

I did change the permission to 777 in my production site, same result, no help.

2.
BTW, I have already changed the PHP memory from 64MB to 128MB by uploading a customized php5.ini into my site root, now the server/version info page says the PHP memory is 128MB (I did this by following this article: jamesnorthway dot com/edit_php_ini_godaddy_4gh.html)

3
Still Firefox gave the exact same error:

"500 Internal Server Error:

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.
Apache Server at mydomainname dot com Port 80"

4. I found 6 identical debug files in the Cache folder, they relate to this problem:

PHP Warning:  stat() [<a href='function.stat'>function.stat</a>]: stat failed for ../interactive_2012_ in /*****/html/myadmin/includes/classes/archive.php on line 245

"interactive_2012_" this is the wordpress folder (I integrated wordpress into my zencart site), actually the full name is "interactive_2012_11_2_wordpress_stop", I don't know why the folder name was trimmed short.


Skip, would you please figure out what's going on?