Hi Sky,
I'm not trying to be mean about anything and please don't take it the wrong way.
You need to tell your client that he is putting all his customers and there information at risk using a out dated and unsupported Zen Cart version 1.3.8a with known Security vulnerabilities. This will be my last response because this module has been upgraded to work on zen cart version 1.3.9h and 1.5.1. It is not supported or advise to be use on outdated version of zen carts. I hope you understand.
Try setting your admin/configurations/Reward Points like so.
The admin/customers/Group Reward Redeem has to be set to 1.0000 not 0.1000

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