Reward Points Module for ZC v13x

[teochris]

I have chosen from the configuration - reward points - Reward Point Status Track - select mode - advanced - all my order statuses (i have more than 50) as pending except one that i call order completed - however all the tests i did and even if i change the order status to order completed - the customer does not earn the points they are still pending all the time - BUT i have noticed that sometimes some customers (the percentage is 1 to 20) earn the points after i change the status of their order to completed!
I even updated the reward points to the latest version for my 1.3.9h zen cart this did not fix the problem.

I have also tried all order statuses as ignored except the default one that puts point to pending and the order completed status that is supposed to put the points to earned.

I can manually change the points from pending to earned for my customers.

I have a test server with this addon installed if someone can help me then please tell me so and i will give all the access details!