Realex RealDirect Payment Module.

[SteveHale]

Hi all,
I'm trying to get Realex module to work with my site www.trugrow.co.uk v1.5.1

At end of checkout I'm getting Error 508
Invalid characters in product id - please use only A-Z a-z 0-9 _ - . , + @"

I've tried checking out with many different products.

A Realex Integration and Support Analyst has been helping to try and resolve the issues, nothing yet is working.

Setup account internet, Merchant ID trugrow, Shared Secret, Transaction Currency GBP, Payment Zone and confirmed correct with support.

I'm using http://www.trugrow.co.uk/before_process.php

Wondering if anybody else can see whats wrong here please?
Steve

Steve

I tried to buy a 6" Clip Fan from your site @£9.99.

You are not showing product codes on your site but if the code is: 6" Clip Fan, this may be where your problem is.

Really your product codes should be as simple as possible and in this case something like: 6INCFAN, or 6INCHCLIPFAN, or similar. What we do on our site is use codes that tell my staff who the supplier is. So if we were to sell the same fan it would be:-

ELEC-6INCHCLIPFAN (Electrovision 6 Inch Clip Fan)

Maybe you should check your product codes?

Also, just as an aside, £6.95 shipping for such a small item would certainly put me off buying this particular item from you. Maybe you should have staged shipping for various items? You can do this by installing the Royal Mail shipping module.

Cheers

SteveB