Mailbeez After Sales Modules

[mailbeez]

good to hear!

[mailbeez]

after almost a year of developing am now proud to present:


Annoucement: BeezDesk CRM by MailBeez

http://www.mailbeez.com/blog/announc...-ticketsystem/

Features

BeezDesk CRM lite (free)

• Customer Insight Plugin with CRM Pad (one-code-line ! installation on top of mailbeez)
• customer centric overview of orders, purchased products, MailBeez Email history
• extensible based on modules (hook in your own systems)

BeezDesk CRM Pro (very affordable)

• multichannel Ticket system supporting Email, Chat, Facebook, Twitter and Phone
• see all your communication right within your zencart admin (!!!)
• answer on tickets right within your zencart admin
• Notes, todos, reminders (CRM Features)
• Customer analytics reporting
• ...and more

stay tuned!

cheers
cord

[YouLookGreat]

Hi. I recently upgraded/moved to a new server and then upgraded my Zen Cart from 1.39 to 1.51. I'm using Mailbeez 2.7.4 which was an upgrade from Mailbeez 2.1. I'm only using the Review Reminder - Simple. After all of these changes now when I run the module it sends emails to customers it has already sent them to. I can run it and then immediately after it completes show the recipients and all that were just sent will still be there. Is there somewhere you can tell me to start checking? I don't have any myDebug logs.

Thanks!

[mailbeez]

hi,

After all of these changes now when I run the module it sends emails to customers it has already sent them to.

you are probably worried that the mails will be sent again because they are still listed? Very likely they would not be sent again as MailBeez always checks before sending.

Please check the setting
mailbeez > configuration > mailhive -> early check

if set to true it will already check for sent emails when listing the customers.

Some people expect to see the customers found by the module (regardless if they received an email or not) others expect only to see those who will get an email.

hope that helps forward?

regards
cord

[YouLookGreat]

Thanks for the reply. I ran the module today and it did only send to the customers it hadn't sent to yesterday. I checked the settings in my old store and the Early Check was set to false yet it only listed the recipients that were in the current batch. I was just curious was this something that changed from v2.1 to v2.7?

[mailbeez]

hi,

good to hear it works like it should, there have been tons of changes and enhancements:

http://www.mailbeez.com/documentation/changelog/

[picandnix]

Any ideas on this error when running mailbeez in browser.

http://www.mysite.com/mailhive.php?1...p=run&module=#

PHP Fatal error: Smarty error: [in mh:txtBodyTemplate line 10]: syntax error: unrecognized tag: http://www.mysite.com/index.php?main...l_testimonials (Smarty_Compiler.class.php, line 446) in /home/myaccount/public_html/mailhive/common/classes/Smarty_2.6.26/Smarty.class.php on line 1097

[mailbeez]

probably you have some stylesheet or other code using curly brackets { }, which confuses the template engine.

you need to surround them like this:


{literal}
here I can use { ... }
{/literal}

[Rizla]

Re: Reminder Simple (Reviews)
Is there any way I can delete a customer out of the list. Gont an ongoing complaint and the last thign I want to do is ask them for a review. Trouble is I have another 4 pending to send

[mailbeez]

hi rizla,

you can either add manually an entry in table mailbeez_block or you go for the module

Advanced Opt-Out with Admin
http://www.mailbeez.com/documentatio...g_block_admin/

which offers a number of features to controll which customer is receiving what email from mailbeez

regards
cord