Quote Originally Posted by BlessIsaacola View Post
The keyword there is they should be but I don't see uninstall instruction. Inside the Readme I have HOW_TO_UPDATE-V1.5.0.txt and New_Install_Readme.txt and inside the sql folder I have new_install_user_tracking.sql and UPDATE_user_tracking.sql Now sure if my 1.4.2 package download is missing something but there's no uninstall instruction for the database or page registration stuff. I honestly cannot tell you what exactly is wrong but we have so many customization on our site and this is the only mod that's not playing well with the database (in the sense that it keeps triggering an error related to an insert and line 120 of query factory). Instead of chasing it around, I decided to remove it from our site for now. When there's another release I will try it again but it's not critical enough to our business to be messing with it. Our livehelp mod have a built functionality that collects the same data so I am not missing anything. Thanks!
First, thank you for the detailed feedback, whether it be me or another Zenner, hopefully the trouble data that is causing the error can be evaluated and an appropriate action taken rather than forwarding on the information in it's entirety to force an additional error log.

As for uninstall, I seem to recall that it is addressed in the individual install documents. I also thought there was an uninstall.sql file provided with the package and that the instructions addressed how to apply that file to the cart.

I'll take a look to see if I'm wrong, and if so provide instructions. I was the last to modify the package, but there was not a separate uninstall instruction file when I made the changes I did.

Glad to hear that the problem(s) will still be captured/addressed by something else, allowing them to be resolved. Whatever the solution specifically for this mod, I think that solution should not use up a significant amount of space either on the server or the database to "flag" the issue. Probably will be as simple as adding a flag to a portion of the collected data and stripping out the offending information from the data before sending it down the path for ZC to process.