Image Handler 4 (for v1.5.x) Support Thread

[solo]

http://r00kie.com/grnc/zencart/
Zen Cart 1.5.1
Database Patch Level: 1.5.1
PHP Version 5.2.17
Fresh install
Installed via ftp
mysql: 5.5.33

This is my first zencart and I've been extremely happy with the software and plugins, that others have provided! I have a full site up and running, but before I make the changes to the live site, I have a secondary copy of the cart on another server. I performed the install of IH4, and everything went great, and worked great. The only thing I noticed, and can't seem to figure out whats going wrong is when you click on an item and view it. There are additional product images that I have loaded, and they show up in the small thumbnails, which is great, but when I try to view/enlarge the additional photos, it fails. Now if I click on the main product image, and view/enlarge it, it works as expected. I've tried doing some searches on the forums, and on google, to see if anybody else had experienced this and had a solution. However I was unable to find any reference to this problem. I'd be extremely grateful if somebody could take a few moments, and possible lend their help and expertise, as I'm sure it's something stupid that I have reconfigured possibly or didn't implement properly. Once again thanks to whomever in advance for the help!

Scott

[weif]

The second image is of a sub category that is displaying a blank page and also notice the right sidebar missing

I clicked through a lot of items and categories on your site, and everything I clicked on appeared to work correctly except the "vibrating underwear" category, which consistently displays as your second screenshot.

I would start with this category as it only has 96 items - maybe disable the entire category and all products in the category and see if the problem goes away. Then re-enable the category and test a limited number of these products to see if you have a problem with a specific image.

good luck

[DivaVocals]

http://r00kie.com/grnc/zencart/
Zen Cart 1.5.1
Database Patch Level: 1.5.1
PHP Version 5.2.17
Fresh install
Installed via ftp
mysql: 5.5.33

This is my first zencart and I've been extremely happy with the software and plugins, that others have provided! I have a full site up and running, but before I make the changes to the live site, I have a secondary copy of the cart on another server. I performed the install of IH4, and everything went great, and worked great. The only thing I noticed, and can't seem to figure out whats going wrong is when you click on an item and view it. There are additional product images that I have loaded, and they show up in the small thumbnails, which is great, but when I try to view/enlarge the additional photos, it fails. Now if I click on the main product image, and view/enlarge it, it works as expected. I've tried doing some searches on the forums, and on google, to see if anybody else had experienced this and had a solution. However I was unable to find any reference to this problem. I'd be extremely grateful if somebody could take a few moments, and possible lend their help and expertise, as I'm sure it's something stupid that I have reconfigured possibly or didn't implement properly. Once again thanks to whomever in advance for the help!

Scott

As in my earlier reply today, there are a number of reasons images may fail to display.. a corrupted image or an improperly named image, or image permissions.. Can't say, you will have to figure out which are the offending products and look at the images involved.. And very rarely it could be that the GD Library binaries are corrupted.. (and this last one you MUST speak to your host about if it is the issue)

[solo]

As in my earlier reply today, there are a number of reasons images may fail to display.. a corrupted image or an improperly named image, or image permissions.. Can't say, you will have to figure out which are the offending products and look at the images involved.. And very rarely it could be that the GD Library binaries are corrupted.. (and this last one you MUST speak to your host about if it is the issue)

I understand about the corrupted image, and would totally agree with you, however I have checked them several times, and the work great, and can access them fine if I point my browser directly to them, or disable using IH4, then they display fine. The photos i uploaded have very simple name conventions.

IE:
new_polo.jpg
new_polo_02.jpg
new_polo_03.jpg
etc....

tshirt.jpg
tshirt_02.jpg
tshirt_03.jpg
etc...

If you think it could possibly be my hosting providers GD library's, then I will submit a trouble ticket and ask them to investigate. I was hoping something more simple that I possibly messed up. Thanks again for the help and advice. I'll keep trying to figure something out based on your advice. But if you do come up with anything else, I'd greatly appreciate any more help that you'd or anybody else would be willing to provide. Thanks again in advance

Scott

[DivaVocals]

I don't have any other options to suggest or guess at.. I listed the usual problems. Can't see your site so I have nothing further to add..

I understand about the corrupted image, and would totally agree with you, however I have checked them several times, and the work great, and can access them fine if I point my browser directly to them, or disable using IH4, then they display fine. The photos i uploaded have very simple name conventions.

IE:
new_polo.jpg
new_polo_02.jpg
new_polo_03.jpg
etc....

tshirt.jpg
tshirt_02.jpg
tshirt_03.jpg
etc...

If you think it could possibly be my hosting providers GD library's, then I will submit a trouble ticket and ask them to investigate. I was hoping something more simple that I possibly messed up. Thanks again for the help and advice. I'll keep trying to figure something out based on your advice. But if you do come up with anything else, I'd greatly appreciate any more help that you'd or anybody else would be willing to provide. Thanks again in advance

Scott

[EHSI]

Good day,

I am running Zen Cart 1.5.1. It is a fresh installation with the following addons:

Canad Post Shipping Module;
Canadian Taxes;
Custom Template (not a template monster one);

I am considering installing Image Handler 4 as the images in my Zen Cart are blurry despite several attempts to fix the problem through the admin panel adjustments setting all heights to zero. My question is: I have seen repeated references to auto installer for IH4 but the files I unzipped do not have any executable files that can automatically instal IH4. What am I missing?

Thank you.

[DivaVocals]

The readme file walks through the installation steps including how to trigger the auto installer.

Good day,

I am running Zen Cart 1.5.1. It is a fresh installation with the following addons:

Canad Post Shipping Module;
Canadian Taxes;
Custom Template (not a template monster one);

I am considering installing Image Handler 4 as the images in my Zen Cart are blurry despite several attempts to fix the problem through the admin panel adjustments setting all heights to zero. My question is: I have seen repeated references to auto installer for IH4 but the files I unzipped do not have any executable files that can automatically instal IH4. What am I missing?

Thank you.

[EHSI]

Thank you for the reply. It is obviously my fault, but I read the installation instructions and this is the reason I posted in here. I still have the same question where is the auto installer?

In the New Installation Instructions (which I read several times) I see that I have to manually upload my IH4 files (via FTP) to the server. I do not see any instructions how to trigger an auto installer that would upload the files and install them for me. I suppose the I have to trigger the auto installer after my files are on the server?

I need the answer.

Thank you.

[DivaVocals]

Thank you for the reply. It is obviously my fault, but I read the installation instructions and this is the reason I posted in here. I still have the same question where is the auto installer?

In the New Installation Instructions (which I read several times) I see that I have to manually upload my IH4 files (via FTP) to the server. I do not see any instructions how to trigger an auto installer that would upload the files and install them for me. I suppose the I have to trigger the auto installer after my files are on the server?

I need the answer.

Thank you.

Taken DIRECTLY from the install instructions tab..

1. Next, using an FTP program, upload the files from "1_Installation_Files" to your store -- DO NOT upload the "1_Install_Files" folder, just the CONTENTS of this folder
   (copy ALL of the add-on files to your store!! Most issues are caused by store owners who decide to NOT load ALL of the module files)
2. Return to your store's admin and click on any link. If you followed the instructions above, you will see a message in the message stack at the top of your admin screen confirming a successful install.
3. Navigate to Admin > Configuration > Images, set "IH resize images" to "yes".

The auto-installer is included in the fileset.. It does not auto upload the files.. You FTP them as the instructions say you must do.. Follow the installation instructions and the auto-installer will execute.. This is not a Windows app.. there is no .exe file..

[EHSI]

Thank you. It is better to ask than to be sorry.