Flexible Return Authorization (RMA) for ZC v1.5.x [Support Thread]

[rbarbour]

Whoo hoo!!!

Whoo hoo!!! indeed.

[dw08gm]

Whoo hoo!!! indeed.

Serious Yahoo!! for the RMA Order Module. (Dont know how I missed the thread for this.)

[dw08gm]

This should also be doable, start by looking at the Zen Cart Drop Downs function:
function zen_draw_pull_down_menu($name, $values, $default = '', $parameters = '', $required = false)

Could not figure it out. Workaround for time being.

1. In shop151\includes\modules\pages\returns\header_php.php,

a. around line 43, replaced

!empty($action) and

with

($action != RMA_ACTION_SELECT) and

b. around line 116, added

    if ($action = RMA_ACTION_SELECT) {
    $messageStack->add('returns', RMA_ACTION_ERROR);
  }

2. In shop151\includes\languages\english\mytemplate\returns.php,

around line 62, added

ENTRY_ACTION_SELECT = 'Please select'

define('RMA_ACTION_ERROR','Please select Requested Action.');

3. In Admin > Configuration > Return Authorization > Set Return Action Dropdown List, added in front of "Get a Refund"

Please select,

which must be worded identical to the ENTRY_ACTION_SELECT define in Step 2 above, except for the trailing comma and space.


IIRC that is all I did.

[Luke007]

Hi,
Had a weird problem crop up - when RMA requests are submitted - it was not recorded in the database/ not appearing in the order system.
So I thought.. why not remove and install latest version.. so I did that (removed the sql etc as well).
New version will not install... so restored the database.. that's fine.. but now I can not access the RMA administration panel in zen cart. - the option is no longer listed.
When I upload the files again from the install_files section... and go into zencart admin - I get a page error (WARNING: An Error occurred, please refresh the page and try again.) - so reload page and all seems ok - except.. Flexible RMA is not installed...

Can someone please help me? IF need more info, please ask...
Thanks
Luke

[rbarbour]

Hi,
Had a weird problem crop up - when RMA requests are submitted - it was not recorded in the database/ not appearing in the order system.
So I thought.. why not remove and install latest version.. so I did that (removed the sql etc as well).
New version will not install... so restored the database.. that's fine.. but now I can not access the RMA administration panel in zen cart. - the option is no longer listed.
When I upload the files again from the install_files section... and go into zencart admin - I get a page error (WARNING: An Error occurred, please refresh the page and try again.) - so reload page and all seems ok - except.. Flexible RMA is not installed...

Can someone please help me? IF need more info, please ask...
Thanks
Luke

This is a bug in v1.2 auto install, it will be fixed in the next release.

Please run the sql patch from the uninstall_return_authorization.sql file

Then before you reinstall, you will need to comment out the below code from \install_files\YOUR_ADMIN\includes\init_includes\init_ra_config.php

towards the bottom, find:

$sql = "ALTER TABLE " . TABLE_ORDERS_STATUS_HISTORY . " ADD rma_number VARCHAR( 255 ) NOT NULL DEFAULT ''"; 
$db->Execute($sql);
$sql = "ALTER TABLE " . TABLE_ORDERS_STATUS_HISTORY . " ADD action VARCHAR( 255 ) NOT NULL DEFAULT ''"; 
$db->Execute($sql);

and change to:

// $sql = "ALTER TABLE " . TABLE_ORDERS_STATUS_HISTORY . " ADD rma_number VARCHAR( 255 ) NOT NULL DEFAULT ''"; 
// 	$db->Execute($sql);
// $sql = "ALTER TABLE " . TABLE_ORDERS_STATUS_HISTORY . " ADD action VARCHAR( 255 ) NOT NULL DEFAULT ''"; 
// $db->Execute($sql);

You are receiving that error because it is trying to add what is already there.

[Luke007]

This is a bug in v1.2 auto install, it will be fixed in the next release.

.

Thanks!
Got that working - still having my original problem though. It sends email to the customer etc.. but it does not show up in the customer orders section.
Any ideas what I should look for?
Thank you
Luke

[Luke007]

Thanks!
Got that working - still having my original problem though. It sends email to the customer etc.. but it does not show up in the customer orders section.
Any ideas what I should look for?
Thank you
Luke

I have looked at the database (sql).. and records are recorded there but are not appearing in the customer order area?

from phpmyadmin -

orders_status_history_id orders_id orders_status_id date_added customer_notified comments rma_number action

42 112233 5 2013-11-24 11:57:07 0 faulty 11223311242013 Get a Refund
43 23232 5 2013-11-24 14:12:57 0 dsdsdsds 2323211242013 Get a Refund

[rbarbour]

I have looked at the database (sql).. and records are recorded there but are not appearing in the customer order area?

from phpmyadmin -

orders_status_history_id orders_id orders_status_id date_added customer_notified comments rma_number action

42 112233 5 2013-11-24 11:57:07 0 faulty 11223311242013 Get a Refund
43 23232 5 2013-11-24 14:12:57 0 dsdsdsds 2323211242013 Get a Refund

The only place this will show is in

post:#54
10. Admin Orders Edit Page: We merged the Reason for Return with the comments and added a RMA# column next to the comments column.

The Admin Orders Edit Page is the only place you will see the rma_number and action requested. If it is not there, try re-uploading or merging YOUR_ADMIN/orders.php

[davewest]

Every now and then I get a bot using the return form. Not to offten, but just pops in from time to time.. I was thinking it's something I did when I changed the form layout, but I don't see the bot catcher! looking back at the download files, didn't see it there ether. I added the code and the bot hasn't been back.

I Like the mod, been using the older return mod and switched over to this one. I still would like some other things like the ability to return items in a order and to pervent a RMA issued more then once or control for that in the admin... think I heard you may be doing some edits on the admin side!

Anyway, off to moving more files... chancing to a new host is so much fun....

[rbarbour]

Every now and then I get a bot using the return form. Not to offten, but just pops in from time to time.. I was thinking it's something I did when I changed the form layout, but I don't see the bot catcher! looking back at the download files, didn't see it there ether. I added the code and the bot hasn't been back.

I have always added the returns page to the ROBOTS_PAGES_TO_SKIP, however if these pages have already been crawled, you will still get attempts.

/includes/languages/english/meta_tags.php

I Like the mod, been using the older return mod and switched over to this one. I still would like some other things like the ability to return items in a order and to pervent a RMA issued more then once or control for that in the admin... think I heard you may be doing some edits on the admin side!

Anyway, off to moving more files... chancing to a new host is so much fun....

I plan to update bugs and make compatible with newest versions of Zen Cart this plugin but do not plan to further extend it's functions. I welcome anyone who would like to do so.

Once I am positive the Zen Cart Dev team has the Admin side of 1.6.0 stable I plan to release the following to replace this plugin.

http://www.zen-cart.com/showthread.p...A-Order-Module

This is complete for 1.5.1, testing on 1.5.2, it will be available soon. Just been really busy with cyber "holidays".