Quote Originally Posted by mc12345678 View Post
Unfortunately, no it adds more questions.

Please in order of time identify what you have done. At some point today a backup of something was made. At some point something was restored (what was the something a EP4 file, the complete database?)

When you say frontend, are you referring to the admin panel or in the store?
I thought the model numbers were not used for anything specific, so how can one search for the model as a customer to the store?

There may be other issues with the data if previously a search was successful, but now not.

What I was referring to was, when you download/export the database to a spreadsheet are the original model numbers still in the spreadsheet?
The other question I was trying to get an answer to was: what file were you trying to upload into the database? What did you expect to change/be doing?

So did you create an attribute detailed file for one or more products, but had not created an attributes basic file? So therefore when you used the attributes detailed file to "modify" attribute data EP4 created an "error"?

From what little has been provided it seems that the product(s) (with new model numbers) didn't have the attributes applied to them that were tried when the "error" message appeared.

To understand clearer explanations of what was done and what was observed need to be provided. Preferably in order of time. Also take your time in explaining. If I was standing over your shoulder when this all happened, I wouldn't be asking a single question, because I would have watched exactly what was done. No one here had that luxury, so we need to hear from you what is going on, how it is identified, what was expected to be seen/happen, etc... As said, take a deep breath, relax, and tell the story from beginning to end.