Missing links in order

[Ajeh]

It would be easier to send the customer a coupon or discount coupon to remake the order ...

From what you are saying it is really hard to rebuild the order based on the issues that you have ...

The only way I can see to do this is for you to build the order on your own test customer account and complete the checkout ...

Check the order and if all is right and matches the customer's order for Order number 5083 you would need to delete all the records for their order in the tables:
orders_products
orders_products_attributes
orders_products_download

and replace the orders_id values that are set for your order with 5083 ...

But if you make any mistakes you will have a total mess ...

So again, it would be easier to send the customer a Discount Coupon or cancel that order and refund them their money and have them reorder their order themselves ...

Be sure to check that all of these Products are made right with their proper downloads before having the customer try to re-order ...

If you just have to have this order rebuilt, I will not be back until tomorrow afternoon after 1:00pm EST to even begin to try to assist you with this ...

[CaroleAs]

Thanks. I guess i`ll just go through the coupon route.
Would you have any idea what might have happened?

[Ajeh]

Without actually seeing your site it would be hard to guess at the cause ...

[CaroleAs]

Just in case it MIGHT help, here is the link: http://creationcassel.com/store
Obviously, it is only the store front if you can see anything.

And btw, other invoices came in after, and had the proper links and the order ID is still missing in the database. Just odd!

[CaroleAs]

Just to update this situation, i gave the customer a coupon valid for 100% of the price of the products she purchased. She used the coupon for another order with the exact same products and guess what? The exact same thing happened: no download links.

She tried with a single product that was not on the list, and it worked fine. Just odd.

In the end, i emailed her the digital goods.

[Ajeh]

If you look at your Zen Cart Admin for the Attributes Controller of all of these Products, do you see the green icon on the Attributes?

What are the products_id values of these Products that were in the order?

[CaroleAs]

If you look at your Zen Cart Admin for the Attributes Controller of all of these Products, do you see the green icon on the Attributes?

Yes they all have that green icon

What are the products_id values of these Products that were in the order?

orders >> this shows the orders as expected
orders_products >> this shows the products as expected
orders_products_attributes >> this does NOT show the order listed; it skips that order number just like it did initially
orders_products_download >> this does NOT show the order listed; it skips that order number too

Just seems odd.