Testimonial Manager Support Thread (for ZC v1.5.x)

[jsarwar]

Installed on ZC 1.5.3. Uploaded all files and admin does not load then removed file from admin/include/auto_loaders and admin load.
See Testimonial Manager below Tools and Configuration but TM below Configuration does not have any fields or options to edit it load blank page?
Side box is appearing in layout controller and is on but on live site it shows "WARNING: An Error occurred, please refresh the page and try again." instead of testimonials and also footer does not appear. When I delete /includes/modules/sideboxes/template/testimonials_manager.php footer does appear.
Can you please assist how I can fix both of these issues?

Thank you!

[lat9]

Installed on ZC 1.5.3. Uploaded all files and admin does not load then removed file from admin/include/auto_loaders and admin load.
See Testimonial Manager below Tools and Configuration but TM below Configuration does not have any fields or options to edit it load blank page?
Side box is appearing in layout controller and is on but on live site it shows "WARNING: An Error occurred, please refresh the page and try again." instead of testimonials and also footer does not appear. When I delete /includes/modules/sideboxes/template/testimonials_manager.php footer does appear.
Can you please assist how I can fix both of these issues?

Thank you!

When you see "Warning: An Error occurred...", there's a myDEBUG*.log file present in your store's /logs directory that will have details of the error. You could post the contents of that log (making sure to xxx-out the name of your admin folder's name!).

Note also that the error is resulting in the remainder of the page not rendering; that's why you dno't see a footer.

[jsarwar]

When you see "Warning: An Error occurred...", there's a myDEBUG*.log file present in your store's /logs directory that will have details of the error. You could post the contents of that log (making sure to xxx-out the name of your admin folder's name!).

Note also that the error is resulting in the remainder of the page not rendering; that's why you dno't see a footer.

I was upgrading from 1.3.9 to 1.5.3 and 1.3 had older version of this module so probably that was reason but I just tried to install this module on fresh ZC 1.5.3 and as soon as I upload config.tm.php to admin//includes/auto_loaders admin page does not load and give error.

and when I turn on testimonial side box "WARNING: An Error occurred, please refresh the page and try again." still appear with no site footer.

How I can fix this and get modules installed?



Log error shows
[08-Jul-2014 12:26:40] PHP Fatal error: 1136:Column count doesn't match value count at row 1 :: INSERT INTO zen_configuration VALUES (NULL, 'Number Of Testimonials to display in Testimonials Sidebox', 'MAX_DISPLAY_TESTIMONIALS_MANAGER_TITLES', '5', 'Set the number of testimonials to display in the Latest Testimonials box.', '34', 1, NULL, now(), NULL, NULL) ==> (as called by) /home/suppgeek/public_html/dem/zcadmin/includes/init_includes/init_tm_config.php on line 82 <== in /home/suppgeek/public_html/dem/includes/classes/db/mysql/query_factory.php on line 155



I am using all files from module with out any change.
Thank you

[jsarwar]

I was upgrading from 1.3.9 to 1.5.3 and 1.3 had older version of this module so probably that was reason but I just tried to install this module on fresh ZC 1.5.3 and as soon as I upload config.tm.php to admin//includes/auto_loaders admin page does not load and give error.

and when I turn on testimonial side box "WARNING: An Error occurred, please refresh the page and try again." still appear with no site footer.

How I can fix this and get modules installed?



Log error shows
[08-Jul-2014 12:26:40] PHP Fatal error: 1136:Column count doesn't match value count at row 1 :: INSERT INTO zen_configuration VALUES (NULL, 'Number Of Testimonials to display in Testimonials Sidebox', 'MAX_DISPLAY_TESTIMONIALS_MANAGER_TITLES', '5', 'Set the number of testimonials to display in the Latest Testimonials box.', '34', 1, NULL, now(), NULL, NULL) ==>


I am using all files from module with out any change.
Thank you

Any one who can assist me with this?

Log error shows
[08-Jul-2014 12:26:40] PHP Fatal error: 1136:Column count doesn't match value count at row 1 :: INSERT INTO zen_configuration VALUES (NULL, 'Number Of Testimonials to display in Testimonials Sidebox', 'MAX_DISPLAY_TESTIMONIALS_MANAGER_TITLES', '5', 'Set the number of testimonials to display in the Latest Testimonials box.', '34', 1, NULL, now(), NULL, NULL) ==>

Thank you.

[yaritai]

Any one who can assist me with this?

Log error shows
[08-Jul-2014 12:26:40] PHP Fatal error: 1136:Column count doesn't match value count at row 1 :: INSERT INTO zen_configuration VALUES (NULL, 'Number Of Testimonials to display in Testimonials Sidebox', 'MAX_DISPLAY_TESTIMONIALS_MANAGER_TITLES', '5', 'Set the number of testimonials to display in the Latest Testimonials box.', '34', 1, NULL, now(), NULL, NULL) ==>

Thank you.

You MAY have to wait for the plugins you want to be made compatible with 1.5.3. This is always the tricky part and the reason why I don't always recommend the sites I work on to move to the newest ones IF the mods they need are not compatible yet.

[jsarwar]

I did not want to upgrade yet but there are many nice modules now which are only compatible with 1.5 so trying to keep as much as possible of old modules as my customers are used to them and adding new to improve store. I am not sql expert and beginner to learn so if you have any knowledge of it please spend sometime to adjust this module files as there are some other modules which gives same error so I think if 1 get fixed, other should be quick. I am also talking with other folks and they are looking into this. You may download module from

http://www.zen-cart.com/downloads.php?do=file&id=299


Thank you.

[mc12345678]

I did not want to upgrade yet but there are many nice modules now which are only compatible with 1.5 so trying to keep as much as possible of old modules as my customers are used to them and adding new to improve store. I am not sql expert and beginner to learn so if you have any knowledge of it please spend sometime to adjust this module files as there are some other modules which gives same error so I think if 1 get fixed, other should be quick. I am also talking with other folks and they are looking into this. You may download module from

http://www.zen-cart.com/downloads.php?do=file&id=299


Thank you.

Having worked with jsarwar earlier today, a solution was found for the described problem at least as far as installing on ZC 1.5.0 because the error experienced appears to be SQL server related not so much ZC version; however, have not heard back if the same problem was occurring on ZC 1.5.3. Regardless a modified install and uninstall scripts are being uploaded as a patch to this plugin. Also looking through the forum to find any identified bugs that need to be incorporated.

[DivaVocals]

Any one who can assist me with this?

Log error shows
[08-Jul-2014 12:26:40] PHP Fatal error: 1136:Column count doesn't match value count at row 1 :: INSERT INTO zen_configuration VALUES (NULL, 'Number Of Testimonials to display in Testimonials Sidebox', 'MAX_DISPLAY_TESTIMONIALS_MANAGER_TITLES', '5', 'Set the number of testimonials to display in the Latest Testimonials box.', '34', 1, NULL, now(), NULL, NULL) ==>

Thank you.

Not related to v1.5.3 AT ALL..

The issue is you have a Numinix module installed which adds an additional column to the configuration table. The Testimonials module uses a shortcut in the install SQL and does not explicitly name the table column names because it assumes the table structure has not changed.. hence the "missing column" error..

[jsarwar]

Not related to v1.5.3 AT ALL..

The issue is you have a Numinix module installed which adds an additional column to the configuration table. The Testimonials module uses a shortcut in the install SQL and does not explicitly name the table column names because it assumes the table structure has not changed.. hence the "missing column" error..

Thank you so what need to be added to sql? Becuase if numinix module is installed that also goes under configuration and that's where Testimonial Manager goes. What is the column name numinix add?

[DivaVocals]

Thank you so what need to be added to sql? Becuase if numinix module is installed that also goes under configuration and that's where Testimonial Manager goes.

Please re-read my post.. I state what's missing..