Cart not generating orders

[svetlae]

Hallo,
i have 2 customers already who used my cart and paid for items thru Paypal(this is my only payment option..either got to Paypal website or pay with credit card using Paypal).... The order amount shows in Paypal, but no order is generated in the Zen cart. I can see that the customer has registered but i didnot receive any order confirmation, nor the order shows in the cart. Can any one help and suggest what may be happening?
Thank you

[mc12345678]

Hallo,
i have 2 customers already who used my cart and paid for items thru Paypal(this is my only payment option..either got to Paypal website or pay with credit card using Paypal).... The order amount shows in Paypal, but no order is generated in the Zen cart. I can see that the customer has registered but i didnot receive any order confirmation, nor the order shows in the cart. Can any one help and suggest what may be happening?
Thank you

Guess is that you are using paypal standard instead of paypal express. PayPal standard has the potential of providing the results that are described. Suggest switching to Paypal express and the orders should consistently arrive upon completion of payment.

[svetlae]

We have Paypal Express Checkout and Paypal WEbsite Payment pro enabled as payment options

[mc12345678]

ZC version?
Settings for IPN Notification in Paypal account do go back to your site?
Other plugins?

[svetlae]

v1.3.9d

and it doesnt happen to all clients....one last week, one today...

What do you mean by other plugins?

[mc12345678]

other plugins: while the "definition" of a "plugin" for ZenCart is by some debated, the concept is code that has been added to the site to provide functionality that was not available when it was first installed. This code can take the form of a download from the ZC website, or customization made to the store code.

As has been seen even today in the forum, there are some programs that can have an effect on another part of the store. The effect may be intentional, it may not be and the effect could have been caused by incorrect installation of software.

PHP version? (By-the-way, really should consider upgrading your site. Of even the version 1.3.9 series, revision d is pretty old. Latest published version as of today is ZC 1.5.3)

[svetlae]

Yes, i know, we are looking into it...and no other plugins....

[mc12345678]

PHP version can be found on the version link on the admin panel. (I made an assumption that the looking into it statement was related to the upgrade, but could have been in reference to finding the PHP version.)

So your store is basically ZC 1.3.9d with the two paypal payment methods and whatever shipping methods that come with the store, but there was no other code installed to the site, no image handler, no commercial shipping method, USPS isn't used?

The two failed purchases, were they through PayPal Website Payment Pro only?

Have you followed up with the customers to try to determine if there is something consistent about the two orders?

[svetlae]

we are trying to determine....one client already asked for refund..she wasnt very cooperative

[DrByte]

When customers pay with Express Checkout or Payments Pro, if the order doesn't appear in your store there could be a few possible causes for that:

a) something caused the order-status to be set to an invalid number
This usually happens if you've configured settings in your PayPal module to set "Order Status" to something incorrect (0 or some other number not in your list of order statuses from the Admin->Localizations->Order Status page). It can also happen if you've got addons or code customizations set to manipulate order data for specialized reasons, or if you're using incorrectly configured 3rd party update tools such as shipment notification handling etc.
To check this, use phpMyAdmin and look in your "orders" table in the database. Sort on orders_status, and look for values that are 0 and set them to 1 instead.
Also check the "orders" table for "orders_status" values that don't match the possible values in the "orders_status" table (by default only values 1-4 are valid).

b) a PHP error occurred
On ZC v1.3.x there was no built-in error-logging, but you could add it by following the instructions in this article:
http://www.zen-cart.com/content.php?124-blank-page

c) unexpected / unauthorized changes to code on your server
http://www.zen-cart.com/wiki/index.p...ing_From_Hacks

d) something went wrong on the PayPal end
In your ZC store if you've got your PayPal module settings set to do debug logging, then you can review the responses returned from PayPal for each transaction, which may give clues to possible solutions.
http://www.zen-cart.com/showthread.p...Logging-PayPal