Emails from site failing

[christymreed]

I recently upgraded to v1.5.4. Things are worse now than they've ever been and I have no clue why. The site is MUCH slower than it has ever been and customers are both complaining and leaving.

What orders I am receiving are having issues with their email. The Welcome email, any email I send from the order, and order confirmations are coming back: Mail delivery failed: returning message to sender. I assume customers are not receiving them. I also know a customer sent me an email about her "horrible website experience," but I didn't receive her email.

My e-mail options are all set to my email address. I don't know what else to do.

Thanks,
Christy

[stevesh]

Your site is unusably slow, but it's hard to imagine the upgrade being responsible. What version did you upgrade from? Did you change hosts/servers at the same time? What is your setting in Admin - Configuration - Email Settings - E-Mail Transport Method?

Try activating Admin - Configuration - Logging - Display the Page Parse Time and compare the results with this:

http://www.zen-cart.com/content.php?...s-numbers-mean

[DrByte]

Mail delivery failed: returning message to sender.

Usually there's also an explanation and/or an error number (often 3 digits starting with a 5). That would be helpful.

[christymreed]

I don't know what the original version of zencart was for this site. It was too old for the changes that PayPal recently made.
I switched from Hostgator to GoDaddy in the upgrade.
The transport method is PHP.
I've turned on the parsing...it doesn't look good, but I'm not sure I understand why or what to fix.



This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:

[email address of customer removed]
host p3nlsmtpcp-v01.prod.phx3.gdg [72.167.191.78]
SMTP error from remote mail server after end of data:
552 5.2.0 9zbL1q0011kTZdu01 :: CPANEL :: Message rejected for spam or virus content ::
Please include this entire message when contacting support ::
v=2.1 cv=CcKG5dbl c=1 sm=1 tr=0 p=Nx4SubMfC1kA:10 a=SZMQomDIjyrWliT9tMY2zQ==:117 a=SZMQomDIjyrWliT9tMY2zQ==:17 a=TZb1taSUAAAA:8 a=k_yjnoC03ZsA:10 a=8nJEP1OIZ-IA:10 a=NG3EuNRS-GAA:10 a=DvbtJh5yAAAA:8 a=emO1SXQWCLwA:10 a=8LaAqv5HAAAA:8 a=OAMCT6Xx4J5c-tLtAgYA:9 a=_M82SN2t0zVuF3OU:21 a=zAeIeD1A7pdjJ9H0:21 a=wPNLvfGTeEIA:10 a=S2t3RFRrJBMA:10 a=MP7BulaemBoA:10 ::
100.00

------ This is a copy of the message, including all the headers. ------

Return-path: <[email protected]>
Received: from ducksonly by p3plcpnl0930.prod.phx3.secureserver.net with local (Exim 4.85)
(envelope-from <[email protected]>)
id 1YcjGS-0003QO-UK
for [email address of customer removed]; Mon, 30 Mar 2015 16:38:40 -0700
To: [email address of customer removed]
Subject: Welcome to DucksOnly.com
X-PHP-Script: /obfuscated for http://ducksonly.com
Date: Mon, 30 Mar 2015 16:38:40 -0700
From: Christy <[email protected]>
Reply-To: "DucksOnly.com" <[email protected]>
Message-ID: <1a4d90dbe39a18cb68131e7896b7cc2d@>
X-Priority: 3
X-Mailer: PHPMailer 5.2.6 for Zen Cart
MIME-Version: 1.0
Content-Transfer-Encoding: 8bit
Content-Type: text/plain; charset=iso-8859-1


I'm not sure what in the above would be an error code.

I'm at a loss. Any help is appreciated.
Thanks,
Christy

[christymreed]

Now I've discovered that I cannot delete address book entries.

--Christy

[nigelt74]

How did you upgrade? as in what was your process,
(have you tried installing a test zencart installation in a subdirectory to see what its performance is like)
Are there any error logs being generated in the /logs folder of zencart,

Assuming your site is the one mentioned above I cant access it as apparently something is misconfigured error 500

edit-------------------------------

Ok your site has started working and is usable about 4-5 seconds between pages

Parse Time: 3.786 - Number of Queries: 693 - Query Time: 3.70136491858

[nigelt74]

Ok site speeds are all over the place

Parse Time: 21.284 - Number of Queries: 683 - Query Time: 21.188343039

about 3 mins after the last one, switching to view a product info page, which is what I did last time to get the previous reading as well

[christymreed]

I honestly do not know for sure what the process was. I believe they did a fresh install and move the database over. It was https://www.expertsfromindia.com/. Things seemed to work fine for the first week after they installed everything and it has gradually gotten worse. I don't know if it is their work or the database at Godaddy or something else.

I would consider hiring someone else to fix it, but that is a challenge since sales have dropped so low. No one can order more than an item or two before getting fed up and leaving.

--Christy