Cross Sell Advanced [Support Thread]

[McLovin]

The issue is with your theme, and not this module.. You will have to go back to Theme Forest and ask the template author to help you with this..

OK, I've asked the question at Theme Forrest, but I thought I'd send a small FYI here as well. I've managed to display the additional products (I had forgotten to rename a few of the admin folders. ). I've also managed to narrow the problem down to the tpl_modules_additional_images.php file located in \includes\templates\template_default\templates. This is the file that displays 'Search' right above the additional images. I have no idea what the problem is, but it seems that I can simply remove this file, without disrupting the display of additional images.

[DivaVocals]

OK, I've asked the question at Theme Forrest, but I thought I'd send a small FYI here as well. I've managed to display the additional products (I had forgotten to rename a few of the admin folders. ). I've also managed to narrow the problem down to the tpl_modules_additional_images.php file located in \includes\templates\template_default\templates. This is the file that displays 'Search' right above the additional images. I have no idea what the problem is, but it seems that I can simply remove this file, without disrupting the display of additional images.

Let me start with the BIG warning first.. you NEVER EVER remove ANYTHING from or modify ANY files in the \includes\templates\template_default\ folders. This is the PARENT template for Zen Cart, and if your template modifies anything from the parent (default), then there will be an equivalent OVERRIDE file in your template folder for that file.

As for your issue, this REALLY is NOT an issue with this module.. If Theme Forest template authors would bother to code templates correctly to begin with (sadly most don't and most are not even REALLY familiar with Zen Cart) then merging in the template changes from this module should work just fine.. As it turns out they and their brethren over at Template Monstrosity, like to do one off kinds of crap things that lead to these kinds of discussions when one is installing modules which include template file changes..

I wish I could help, but if Theme Forrest has modified the product info page in a manner that prevents stock parts of it (like additional images) to stop working, you will have to work with the template author to get things working as they should.. If the author REALLY knows Zen Cart, this should be a breeze for him..

[McLovin]

Let me start with the BIG warning first.. you NEVER EVER remove ANYTHING from or modify ANY files in the \includes\templates\template_default\ folders. This is the PARENT template for Zen Cart, and if your template modifies anything from the parent (default), then there will be an equivalent OVERRIDE file in your template folder for that file.

As for your issue, this REALLY is NOT an issue with this module.. If Theme Forest template authors would bother to code templates correctly to begin with (sadly most don't and most are not even REALLY familiar with Zen Cart) then merging in the template changes from this module should work just fine.. As it turns out they and their brethren over at Template Monstrosity, like to do one off kinds of crap things that lead to these kinds of discussions when one is installing modules which include template file changes..

I wish I could help, but if Theme Forrest has modified the product info page in a manner that prevents stock parts of it (like additional images) to stop working, you will have to work with the template author to get things working as they should.. If the author REALLY knows Zen Cart, this should be a breeze for him..

OK thanks, I'll let you know what it was (if I can correctly resolve it)!

[dendelcruz]

Hello.

Our site has zen cart 1.3.8 and has this cross sell plugin, Cross Sell - Just Another Cross Sell Mod (https://www.zen-cart.com/downloads.php?do=file&id=477).

We will upgrade zen cart to 1.5.4 and was wondering if Cross Sell Advanced is a direct upgrade to the one we are using and if so will the installation be automatic after I uploaded the files or do I need to remove first any folder, files and database entries before installing Cross Sell Advanced.

Thanks.

[DivaVocals]

Hello.

Our site has zen cart 1.3.8 and has this cross sell plugin, Cross Sell - Just Another Cross Sell Mod (https://www.zen-cart.com/downloads.php?do=file&id=477).

We will upgrade zen cart to 1.5.4 and was wondering if Cross Sell Advanced is a direct upgrade to the one we are using and if so will the installation be automatic after I uploaded the files or do I need to remove first any folder, files and database entries before installing Cross Sell Advanced.

Thanks.

Cross Sell - Just Another Cross Sell Mod is a completely different mod.. you will need to uninstall if you want to install this one..

[dendelcruz]

Cross Sell - Just Another Cross Sell Mod is a completely different mod.. you will need to uninstall if you want to install this one..

I guess that is the only way. Will post questions if I encounter problems after installation. Thanks.

[edbeck]

Cross-Sell Items not appearing after adding main item to cart. http://secure.edbeckphotography.com/shop

Zen Cart? 1.5.4
Is it a new install or an upgrade? New
What the addons/contributions you have installed? Tableau, Cross Sell Advanced v1.3 (This is the only version of Cross-Sell I've installed. The forum says that I don't need the previous version installed even though previous versions did.)
What customizations have you made? Just adding products and images through the admin panel.
What type of server are you using? inMotion Apache v. 2.2.27
Are you installing locally? No
What operating system? linux
What version of PHP is installed on the server? 5.3.28
What version of MYSQL is installed on the server?5.6.23
What you were doing when your problem occurred? Added product to shopping cart.
What are the steps to reproduce the problem?
1. go to https://secure.edbeckphotography.com/shop
2. Under "Categories" select "Real Estate Photography"
3. Select the "Up to 1,999 sq. ft. product and add to the cart.
4. The shopping cart summary appears, I expected the cross-sell products to be displayed. The cross-sell products for any of the houses are "Overnight Delivery" and "Mobile Web Site".

Have you attempted to fix the problem? Yes, though reading and trying different settings,

What steps have you taken?


Configuration:
Cross Sell Advanced
Title Value Action
Display Cross-Sell Products Minimum 1 Info
Display Cross-Sell Products Maximum 6 Info
Cross-Sell Products Columns per Row 3 Info
Cross-Sell - Display prices? true
Cross Sell Advanced Version 1.3 Info


Current Cross-Sells

Product Name No. of Current Cross-Sells Action
Up to 1,999 sq.ft. 2 Edit Cross Sell Delete Cross Sell
2,000 - 2,999 sq. ft. 2 Edit Cross Sell Delete Cross Sell
3,000 - 4,499 sq. ft. 2 Edit Cross Sell Delete Cross Sell
4,500 - 5,999 sq. ft 2 Edit Cross Sell Delete Cross Sell
6,000 - 7,500 sq. ft 2 Edit Cross Sell Delete Cross Sell
Academic Year Subscription 1 Edit Cross Sell Delete Cross Sell
Banquet Posters 2 Edit Cross Sell Delete Cross Sell
Package A - Ultimate 6 Edit Cross Sell Delete Cross Sell
Package B - Deluxe 6 Edit Cross Sell Delete Cross Sell
Package C - Classic 6 Edit Cross Sell Delete Cross Sell
Package D - Basic 6 Edit Cross Sell Delete Cross Sell


Displaying 1 to 20 (of 23 products) << Page of 2 >>
Product Id Product Name Current Cross-Sells Update Cross-Sells
2 Up to 1,999 sq.ft.
1. Overnight Delivery (before noon the next day)
2. Mobile Web Site

How do I get the cross-sell products to display after a customer selects and adds a product to the shopping cart?

Thanks

[DivaVocals]

Short answer is that you would need to modify this module to support displaying cross sell items in the shopping cart..

From the module description (please note the highlighted portion):

How Does Advanced Cross Sell Work??
=============================
The shop sells Walkmans.. If the shopowner/administrator adds cross sell products to the Walkman product via the Advanced Cross Sell interfaces, the product page will now includes a new centerbox.. "may we also recommend batteries, case cd's etc."

Cross-Sell Items not appearing after adding main item to cart. http://secure.edbeckphotography.com/shop

Zen Cart? 1.5.4
Is it a new install or an upgrade? New
What the addons/contributions you have installed? Tableau, Cross Sell Advanced v1.3 (This is the only version of Cross-Sell I've installed. The forum says that I don't need the previous version installed even though previous versions did.)
What customizations have you made? Just adding products and images through the admin panel.
What type of server are you using? inMotion Apache v. 2.2.27
Are you installing locally? No
What operating system? linux
What version of PHP is installed on the server? 5.3.28
What version of MYSQL is installed on the server?5.6.23
What you were doing when your problem occurred? Added product to shopping cart.
What are the steps to reproduce the problem?
1. go to https://secure.edbeckphotography.com/shop
2. Under "Categories" select "Real Estate Photography"
3. Select the "Up to 1,999 sq. ft. product and add to the cart.
4. The shopping cart summary appears, I expected the cross-sell products to be displayed. The cross-sell products for any of the houses are "Overnight Delivery" and "Mobile Web Site".

Have you attempted to fix the problem? Yes, though reading and trying different settings,

What steps have you taken?


Configuration:
Cross Sell Advanced
Title Value Action
Display Cross-Sell Products Minimum 1 Info
Display Cross-Sell Products Maximum 6 Info
Cross-Sell Products Columns per Row 3 Info
Cross-Sell - Display prices? true
Cross Sell Advanced Version 1.3 Info


Current Cross-Sells

Product Name No. of Current Cross-Sells Action
Up to 1,999 sq.ft. 2 Edit Cross Sell Delete Cross Sell
2,000 - 2,999 sq. ft. 2 Edit Cross Sell Delete Cross Sell
3,000 - 4,499 sq. ft. 2 Edit Cross Sell Delete Cross Sell
4,500 - 5,999 sq. ft 2 Edit Cross Sell Delete Cross Sell
6,000 - 7,500 sq. ft 2 Edit Cross Sell Delete Cross Sell
Academic Year Subscription 1 Edit Cross Sell Delete Cross Sell
Banquet Posters 2 Edit Cross Sell Delete Cross Sell
Package A - Ultimate 6 Edit Cross Sell Delete Cross Sell
Package B - Deluxe 6 Edit Cross Sell Delete Cross Sell
Package C - Classic 6 Edit Cross Sell Delete Cross Sell
Package D - Basic 6 Edit Cross Sell Delete Cross Sell


Displaying 1 to 20 (of 23 products) << Page of 2 >>
Product Id Product Name Current Cross-Sells Update Cross-Sells
2 Up to 1,999 sq.ft.
1. Overnight Delivery (before noon the next day)
2. Mobile Web Site

How do I get the cross-sell products to display after a customer selects and adds a product to the shopping cart?

Thanks

[edbeck]

Short answer is that you would need to modify this module to support displaying cross sell items in the shopping cart..

From the module description (please note the highlighted portion):

Is there a long answer? I've looked all over for where to configure it.

[DivaVocals]

Is there a long answer? I've looked all over for where to configure it.

Modify = Create new custom code to extend the module's current functionality to include NEW functionality.

It's not a "configuration" thing, it's a "you would need to write new code for this module to add the feature you want" thing..

Now that said if a community member has the code to share or the time to write and share this code they will.. Otherwise, you might want to look at the other cross sell modules and see if they have the feature you are looking for or you might consider utilizing the services of a developer to create the code you are after..