Quote Originally Posted by DivaVocals View Post
It's like lat9 pointed out.. COWOA prevents you from logging into ANY customer account flagged COWOA (meaning this is a guest account).. If you are not logged into the front-end of the store, just like the customer you can view the order status from the customer POV with the order number and email..

Perhaps if you say what it is you are trying to do, we can help you come up with a solution..
Yes, of course. We like to be able to log into customer accounts to take orders over the phone. The problem arose with a customer with a guest account and we could not log into the account to place the order. The service rep ended up creating a new account for the customer.