Customer Password Reset Not working

[shohensee]

Need help please, trying to reset customer password I am using zencart v 1.5.5. I put in the new password but I still can't login with the customers email and the new password it set up.

[shohensee]

Need help please, trying to reset customer password I am using zencart v 1.5.5. I put in the new password but I still can't login with the customers email and the new password it set up.

[dbltoe]

If you simply need to log in as a particular user, Encrypted Master Password is the best. Far better than changing their password for your access.
Are you beating the user to the punch on login?
Are you getting a need to change password at login?

[RixStix]

Did you try copy/paste instead of typing?

For some reason, customers and me have had issues typing the reset password but copy/paste has worked every time (at least in our cases with versions lower than 1.5.5)
Don't know why but at the time it didn't matter as long as it worked.

[shohensee]

The user couldn't remember his password so he did a forgot password but is not getting the emails. So I tried to reset password for him and then tried to login to check it and it won't work.

[shohensee]

no I haven't tried to copy/paste I will try that. Thanks

[Flipside]

I had a similar issue. No password resets would work. I had to increase to the customers_password field to VARCHAR(255) because I didn't do the database upgrade properly. The new password hashes were getting cutoff.

If you upgraded zencart from an older version, make sure to run the database-upgrade provided by running zc_install/index.php

[chadlly2003]

I had an issue where customer could not change there passwords.

But my site is different in that I have the COWOA plugin installed.

I figured out in the database the table "customers" there is a section called "COWOA_account". I changed the current status from 1 to 0 and that solved my issue. Just to give you some more information I currently use a guest checkout and and login. So basically if the customer creates an account he can not use the guest checkout. I am not sure if this will work for you but i figured i give my two sense.

[d0ugparker]

Bump!

I have users resetting their passwords,
copying the new password provided,
then attempting to log in and being
refused access.

Can anyone else confirm that there's
something going on in the password
reset code that's not resetting the
user's password as it's indicating it's
supposedly doing?

We're on 1.5.1.

Dr Doug

[d0ugparker]

Replying to my own BUMP.

When I do the password reset, it works fine.

What could possibly be happening in a different
user's environment that would prevent them
from double clicking, copying, pasting, and
confirming their temporary password with
the web site? It seems pretty basic to me,
but then maybe I'm too close to the problem
again.

Dr Doug