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  1. #11
    Join Date
    Jul 2012
    Posts
    16,801
    Plugin Contributions
    17

    Default Re: EasyPopulate 4.0 Support Thread

    Quote Originally Posted by pubaolao View Post
    Hi, I have a problem when I import a CSV-file using "EasyPopulate 4 Master", and I want to download the file, I get following error message:.
    "Forbidden
    You don't have permission to access /admin/temp/Full-EP2017Jun20-205456.csv on this server.
    Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request."

    Is it a server problem at my Webhost, or am I just doing something wrong?

    I have installed Easy Populate many times in Zen Cart, and I have never had this problem before.
    I do have to admit, that I am not sure if I have installed it correct, but no matter what, if I have installed it correct or not, I still never had the problem before, but by some reason I get the error now.
    I would appreciate if someone could let me know if I have done the installation correct or not please, and if I have done it wrong, how should I do it then please?

    The way I have installed it, is following:
    I uploaded the unzipped content from the Admin floder to the Admin folder on the server, and i installed it in Admin, as it tell me to do. I created an empty "temp" folder in Admin at the server. I am not sure about the .htaccess file. I've tried to place it in the created "temp" folder, and I have also tried not to upload it at all. No matter if it is in the "temp" folder or not, the CSV-files get importet to my "temp" folder. Before I could also download the CSV-files to my computer without any problem, but now I get the error message.
    I would appreciate very much if someone would take the time, and help me out with this problem please.
    The .htaccess file that is included in: htaccess4AdminTempFolder should alleviate that issue. Because the temp folder is within the admin, and the admin .htaccess does not specifically permit .csv files to be downloaded, something needs to be added to permit that operation. Instead of the entire admin being able to access the .csv files, only the folder that contains the generated CSV files needs to have that permission and the included .htaccess file in that folder should permit that.

    If it does not specifically resolve the issue, then model the commands within it similar to what is provided in your admin directory. The goal is to allow csv and txt files to be downloadable.
    Last edited by mc12345678; 21 Jun 2017 at 01:25 AM.
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