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Blank site after installing using Plesk control panel

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19 Nov 2017, 7:31 AM
#1
parafanaylya avatar

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Blank site after installing using Plesk control panel

http://joburgonline.com

Changed hosts and moving the site.

ZC154
PHP5.6.1

My first install of ZC was in 2005, and have only ever done our site. With my new host, I have been battling for 2 days.

The install tutorial mentions to use directory:

Basically, in your FTP area look for a "www" or "public_html" or "htdocs" or "httpdocs" or "wwwroot" folder.

Done:

I found settings in Plesk

Document root directory - point to /httpdocs in /Websites & Domains/Hosting settings

FTP

all files to /httpdocs - all present

MySQL

Created DB via control panel

Manually associated the SQL DB to "MY_DOMAIN_NAME"; and pointed to the localhost:3306 via ZC setup with related values and passwords.

checked DB table with PHPMyAdmin - all tables present as populated by ZC

Install

All steps followed.

I still have a blank website

19 Nov 2017, 7:44 AM
#2
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Re: Blank site after installing using Plesk control panel

Another setting that I made was to point to index.php as the default in the control panel is index.html

19 Nov 2017, 8:53 AM
#3
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Re: Blank site after installing using Plesk control panel

A white page usually creates a debug file. Did you check the logs folder?

19 Nov 2017, 9:58 AM
#4
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Re: Blank site after installing using Plesk control panel

Design75:

A white page usually creates a debug file. Did you check the logs folder?

Here's the first:

[Sat Nov 18 22:43:08 2017] [error] [client 45.30.255.204] Directory index forbidden by Options directive: /var/www/vhosts/joburlnx.ehost-services221.com/httpdocs/
[Sat Nov 18 22:48:04 2017] [error] [client 66.249.79.131] Directory index forbidden by Options directive: /var/www/vhosts/joburlnx.ehost-services221.com/httpdocs/
[Sat Nov 18 22:49:17 2017] [error] [client 207.46.13.28] Directory index forbidden by Options directive: /var/www/vhosts/joburlnx.ehost-services221.com/httpdocs/
[Sat Nov 18 22:50:27 2017] [error] [client 157.55.39.239] File does not exist: /var/www/vhosts/joburlnx.ehost-services221.com/httpdocs/bmz_cache
[Sat Nov 18 23:05:48 2017] [error] [client 84.201.133.25] File does not exist: /var/www/vhosts/joburlnx.ehost-services221.com/httpdocs/robots.txt
[Sat Nov 18 23:05:52 2017] [error] [client 84.201.133.25] File does not exist: /var/www/vhosts/joburlnx.ehost-services221.com/httpdocs/images/ems2312_02.jpg
[Sat Nov 18 23:12:38 2017] [error] [client 98.124.251.176] client denied by server configuration: /var/www/vhosts/joburlnx.ehost-services221.com/httpdocs/includes/filenames.php
[Sat Nov 18 23:14:10 2017] [error] [client 90.64.50.229] File does not exist: /var/www/vhosts/joburlnx.ehost-services221.com/httpdocs/images/ibp9120.jpg, referer: https://www.google.sk/
[Sat Nov 18 23:14:47 2017] [error] [client 98.124.251.176] client denied by server configuration: /var/www/vhosts/joburlnx.ehost-services221.com/httpdocs/includes/filenames.php
[Sat Nov 18 23:20:46 2017] [error] [client 219.93.43.34] File does not exist: /var/www/vhosts/joburlnx.ehost-services221.com/httpdocs/images/96ex988.jpg, referer: https://www.google.com/
[Sat Nov 18 23:31:40 2017] [error] [client 207.46.13.190] File does not exist: /var/www/vhosts/joburlnx.ehost-services221.com/httpdocs/bmz_cache
[Sat Nov 18 23:38:25 2017] [error] [client 50.109.136.137] File does not exist: /var/www/vhosts/joburlnx.ehost-services221.com/httpdocs/robots.txt
[Sat Nov 18 23:50:04 2017] [error] [client 58.182.40.18] File does not exist: /var/www/vhosts/joburlnx.ehost-services221.com/httpdocs/images/inn2150.jpg, referer: https://www.google.com.sg/
[Sat Nov 18 23:53:42 2017] [error] [client 73.158.238.160] File does not exist: /var/www/vhosts/joburlnx.ehost-services221.com/httpdocs/images/fta2600.jpg, referer: https://www.google.com/
[Sun Nov 19 00:10:10 2017] [error] [client 157.55.39.239] File does not exist: /var/www/vhosts/joburlnx.ehost-services221.com/httpdocs/images/banners/tourist.jpg
[Sun Nov 19 00:26:57 2017] [error] [client 66.249.79.131] client denied by server configuration: /var/www/vhosts/joburlnx.ehost-services221.com/httpdocs/includes/templates/winchester_responsive, referer: http://joburgonline.com/index.php?main_page=index&cPath=43_288_558
[Sun Nov 19 00:26:57 2017] [error] [client 66.249.79.133] client denied by server configuration: /var/www/vhosts/joburlnx.ehost-services221.com/httpdocs/includes/templates/winchester_responsive, referer: http://joburgonline.com/index.php?main_page=index&cPath=43_288_558
[Sun Nov 19 00:31:33 2017] [error] [client 207.46.13.190] File does not exist: /var/www/vhosts/joburlnx.ehost-services221.com/httpdocs/bmz_cache
[Sun Nov 19 00:39:23 2017] [error] [client 66.249.79.131] client denied by server configuration: /var/www/vhosts/joburlnx.ehost-services221.com/httpdocs/includes/templates/winchester_responsive, referer: http://joburgonline.com/index.php?main_page=product_info&cPath=39_454_456_471&products_id=4462
[Sun Nov 19 00:53:34 2017] [error] [client 207.46.13.190] File does not exist: /var/www/vhosts/joburlnx.ehost-services221.com/httpdocs/bmz_cache
[Sun Nov 19 00:57:11 2017] [error] [client 66.249.79.129] client denied by server configuration: /var/www/vhosts/joburlnx.ehost-services221.com/httpdocs/includes/templates/winchester_responsive, referer: http://www.joburgonline.com/
[Sun Nov 19 00:58:05 2017] [error] [client 216.244.66.245] File does not exist: /var/www/vhosts/joburlnx.ehost-services221.com/httpdocs/robots.txt
[Sun Nov 19 00:59:22 2017] [error] [client 220.181.108.179] client denied by server configuration: /var/www/vhosts/joburlnx.ehost-services221.com/httpdocs/images/restaurant, referer: http://image.##########.com/i?ct=503316480&z=0&tn=##########imagedetail
[Sun Nov 19 01:08:23 2017] [error] [client 77.75.78.163] File does not exist: /var/www/vhosts/joburlnx.ehost-services221.com/httpdocs/robots.txt
[Sun Nov 19 01:10:36 2017] [error] [client 91.200.12.196] File does not exist: /var/www/vhosts/joburlnx.ehost-services221.com/httpdocs/wp-content, referer: http://joburgonline.com/wp-content/plugins/revslider/temp/update_extract/revslider/db.php
[Sun Nov 19 01:13:59 2017] [error] [client 207.46.13.190] File does not exist: /var/www/vhosts/joburlnx.ehost-services221.com/httpdocs/bmz_cache
[Sun Nov 19 01:33:59 2017] [error] [client 207.46.13.28] File does not exist: /var/www/vhosts/joburlnx.ehost-services221.com/httpdocs/bmz_cache

19 Nov 2017, 10:06 AM
#5
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Re: Blank site after installing using Plesk control panel

2nd - debug from httpdocs/logs/

[19-Nov-2017 07:20:50 UTC] PHP Warning: date_default_timezone_get(): It is not safe to rely on the system's timezone settings. You are required to use the date.timezone setting or the date_default_timezone_set() function. In case you used any of those methods and you are still getting this warning, you most likely misspelled the timezone identifier. We selected the timezone 'UTC' for now, but please set date.timezone to select your timezone. in /var/www/vhosts/joburlnx.ehost-services221.com/httpdocs/zc_install/includes/application_top.php on line 59

20 Nov 2017, 9:26 AM
#6
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Re: Blank site after installing using Plesk control panel

This might help with the more recent timezone issue, but there may still be a bigger issue.

https://www.zen-cart.com/showthread.php?208662-date-timezone-patch-for-v1-5-1-1-5-0-1-3-9-on-PHP-5-3-5-4-5-5

Specifically look at the second post in that thread as it should relate more to your configuration as of ZC 1.5.2 and above.

20 Nov 2017, 12:14 PM
#7
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Re: Blank site after installing using Plesk control panel

mc12345678:

This might help with the more recent timezone issue, but there may still be a bigger issue.

https://www.zen-cart.com/showthread.php?208662-date-timezone-patch-for-v1-5-1-1-5-0-1-3-9-on-PHP-5-3-5-4-5-5

Specifically look at the second post in that thread as it should relate more to your configuration as of ZC 1.5.2 and above.

I am having another go at the a fresh install, and will try that. If I get stuck, I'll let you know.

Thanks

20 Nov 2017, 2:58 PM
#8
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Re: Blank site after installing using Plesk control panel

mc12345678:

This might help with the more recent timezone issue, but there may still be a bigger issue.

https://www.zen-cart.com/showthread.php?208662-date-timezone-patch-for-v1-5-1-1-5-0-1-3-9-on-PHP-5-3-5-4-5-5

Specifically look at the second post in that thread as it should relate more to your configuration as of ZC 1.5.2 and above.

Here we have a small issue. My timezone is Africa/Johannesburg, but my host is in North America - could be Canada?

20 Nov 2017, 3:21 PM
#9
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Re: Blank site after installing using Plesk control panel

this really looks like a permissions issue:

Directory index forbidden by Options directive: /var/www/vhosts/joburlnx.ehost-services221.com/httpdocs/

if the user running apache can not view the files inside of this directory, ZC can not run.

not sure how re-installing would change that. especially if doing the same process from the same automated installer.

generally your hosting company can help with permissions issues.

best.

20 Nov 2017, 3:22 PM
#10
parafanaylya avatar

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Re: Blank site after installing using Plesk control panel

SO - fresh install done, edited the file to include my local time zone, with the store country set as South Africa, and Zone set as None, both in the Zen installation procedure ie manual install

We still have this issue: http://joburgonline.com

Parafanaylya:

Here we have a small issue. My timezone is Africa/Johannesburg, but my host is in North America - could be Canada?

mc12345678:

This might help with the more recent timezone issue, but there may still be a bigger issue.

https://www.zen-cart.com/showthread.php?208662-date-timezone-patch-for-v1-5-1-1-5-0-1-3-9-on-PHP-5-3-5-4-5-5

Specifically look at the second post in that thread as it should relate more to your configuration as of ZC 1.5.2 and above.

20 Nov 2017, 3:28 PM
#11
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Re: Blank site after installing using Plesk control panel

Here is the install log


Nov 20 2017 15:08 -- inspect
System Inspection Results:

WARN: Zen Cart Version: => New Version Available v1.5.5e :: v155e contains minor updates
<a href="https://www.zen-cart.com/showthread.php?219730-Zen-Cart-v1-5-5e-released!#post1326850 " target="_blank">Download Here</a>
NA: Webserver => Apache
NA: HTTP Host => joburgonline.com
NA: Path_Translated => /var/www/vhosts/joburlnx.ehost-services221.com/public_html/zc_install/index.php(SCRIPT_FILENAME)
NA: Real Path => /var/www/vhosts/joburlnx.ehost-services221.com/public_html
NA: Server Free Disk Space => 93.33 GB
NA: PHP O/S => Linux
NA: PHP API Mode => cgi-fcgi
NA: PHP Max Execution Time per page => 600
NA: Disabled PHP Functions => , dl, exec, passthru, pcntl_exec, popen, posix_kill, posix_mkfifo, posix_setuid, proc_close, proc_open, proc_terminate, shell_exec, system, ftp_exec, leak, posix_setpgid, posix_setsid, proc_get_status, proc_nice, show_source, escapeshellcmd
OK: MySQL Support => ON
OK: PHP Version => 5.6.31
OK: PHP Sessions Support => ON
OK: PHP Session.AutoStart => OFF
OK: PHP session.use_trans_sid => OFF
OK: Suggested SQL Cache Folder => /var/www/vhosts/joburlnx.ehost-services221.com/public_html/cache
OK: PHP GD Support => ON
OK: GD Version => GD bundled (2.1.0 compatible)
OK: PHP ZLIB Compression Support => ON
OK: PHP OpenSSL Support => ON
OK: PHP cURL Support => ON
OK: CURL NON-SSL Capability => Okay
OK: CURL SSL Capability => Okay
OK: PHP Upload Support => ON upload_max_filesize=16M; post_max_size=16M
OK: PHP Upload TMP dir =>
OK: Apache .htaccess Support => ON
NA: PHP include_path => .:/opt/atomic/atomic-php56/root/usr/share/pear:/opt/atomic/atomic-php56/root/usr/share/php
NA: PHP SMTP destination => localhost
NA: PHP sendmail path => /usr/sbin/sendmail -t -i
NA: PHP sendmail 'from' =>
WARN: PHP open_basedir restrictions => /var/www/vhosts/joburlnx.ehost-services221.com/:/tmp/
OK: PHP Output Buffering (gzip) => ON
OK: PHP XML Support => ON
OK: PHP Session.Save_Path => /var/www/vhosts/joburlnx.ehost-services221.com/public_html/cache-->Writeable
OK: includes/configure.php => Writeable
OK: admin/includes/configure.php => Writeable
OK: cache => OK 777 read/write/execute
OK: images => OK 777 read/write/execute (INCLUDE SUBDIRECTORIES TOO)
OK: includes/languages/english/html_includes => OK 777 read/write (INCLUDE SUBDIRECTORIES TOO)
OK: logs => OK 777 read/write/execute
OK: media => OK 777 read/write/execute
OK: pub => OK 777 read/write/execute
OK: admin/backups => OK 777 read/write
OK: admin/images/graphs => OK 777 read/write/execute
PHP Extensions compiled: Core, date, ereg, libxml, openssl, pcre, zlib, filter, hash, json, pcntl, readline, Reflection, SPL, session, standard, cgi-fcgi, bcmath, bz2, calendar, ctype, curl, dom, mbstring, fileinfo, ftp, gd, gettext, gmp, iconv, imap, intl, exif, mcrypt, mysqlnd, mysql, mysqli, odbc, PDO, pdo_dblib, pdo_mysql, PDO_ODBC, pdo_sqlite, Phar, SimpleXML, soap, sockets, sqlite3, suhosin, tidy, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, mhash, ionCube Loader, Zend OPcache, Zend Guard Loader


Nov 20 2017 15:10 -- inspect
System Inspection Results:

WARN: Zen Cart Version: => New Version Available v1.5.5e :: v155e contains minor updates
<a href="https://www.zen-cart.com/showthread.php?219730-Zen-Cart-v1-5-5e-released!#post1326850 " target="_blank">Download Here</a>
NA: Webserver => Apache
NA: HTTP Host => joburgonline.com
NA: Path_Translated => /var/www/vhosts/joburlnx.ehost-services221.com/public_html/zc_install/index.php(SCRIPT_FILENAME)
NA: Real Path => /var/www/vhosts/joburlnx.ehost-services221.com/public_html
NA: Server Free Disk Space => 93.33 GB
NA: PHP O/S => Linux
NA: PHP API Mode => cgi-fcgi
NA: PHP Max Execution Time per page => 600
NA: Disabled PHP Functions => , dl, exec, passthru, pcntl_exec, popen, posix_kill, posix_mkfifo, posix_setuid, proc_close, proc_open, proc_terminate, shell_exec, system, ftp_exec, leak, posix_setpgid, posix_setsid, proc_get_status, proc_nice, show_source, escapeshellcmd
OK: MySQL Support => ON
OK: PHP Version => 5.6.31
OK: PHP Sessions Support => ON
OK: PHP Session.AutoStart => OFF
OK: PHP session.use_trans_sid => OFF
OK: Suggested SQL Cache Folder => /var/www/vhosts/joburlnx.ehost-services221.com/public_html/cache
OK: PHP GD Support => ON
OK: GD Version => GD bundled (2.1.0 compatible)
OK: PHP ZLIB Compression Support => ON
OK: PHP OpenSSL Support => ON
OK: PHP cURL Support => ON
OK: CURL NON-SSL Capability => Okay
OK: CURL SSL Capability => Okay
OK: PHP Upload Support => ON upload_max_filesize=16M; post_max_size=16M
OK: PHP Upload TMP dir =>
OK: Apache .htaccess Support => ON
NA: PHP include_path => .:/opt/atomic/atomic-php56/root/usr/share/pear:/opt/atomic/atomic-php56/root/usr/share/php
NA: PHP SMTP destination => localhost
NA: PHP sendmail path => /usr/sbin/sendmail -t -i
NA: PHP sendmail 'from' =>
WARN: PHP open_basedir restrictions => /var/www/vhosts/joburlnx.ehost-services221.com/:/tmp/
OK: PHP Output Buffering (gzip) => ON
OK: PHP XML Support => ON
OK: PHP Session.Save_Path => /var/www/vhosts/joburlnx.ehost-services221.com/public_html/cache-->Writeable
OK: includes/configure.php => Writeable
OK: admin/includes/configure.php => Writeable
OK: cache => OK 777 read/write/execute
OK: images => OK 777 read/write/execute (INCLUDE SUBDIRECTORIES TOO)
OK: includes/languages/english/html_includes => OK 777 read/write (INCLUDE SUBDIRECTORIES TOO)
OK: logs => OK 777 read/write/execute
OK: media => OK 777 read/write/execute
OK: pub => OK 777 read/write/execute
OK: admin/backups => OK 777 read/write
OK: admin/images/graphs => OK 777 read/write/execute
PHP Extensions compiled: Core, date, ereg, libxml, openssl, pcre, zlib, filter, hash, json, pcntl, readline, Reflection, SPL, session, standard, cgi-fcgi, bcmath, bz2, calendar, ctype, curl, dom, mbstring, fileinfo, ftp, gd, gettext, gmp, iconv, imap, intl, exif, mcrypt, mysqlnd, mysql, mysqli, odbc, PDO, pdo_dblib, pdo_mysql, PDO_ODBC, pdo_sqlite, Phar, SimpleXML, soap, sockets, sqlite3, suhosin, tidy, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, mhash, ionCube Loader, Zend OPcache, Zend Guard Loader


Nov 20 2017 15:11 -- database_setup
FATAL: Connection to Database failed -


Nov 20 2017 15:11 -- database_setup1
Installer - Page: database_setup -- collected information: Array
(
[language] => english
[DIR_FS_SQL_CACHE] => /var/www/vhosts/joburlnx.ehost-services221.com/public_html/cache
[DB_TYPE] => mysql
[DB_PREFIX] =>
[DB_CHARSET] => utf8
[DB_SERVER] => localhost:3306
[DB_SERVER_USERNAME] => jobur_patrick
[DB_SERVER_PASSWORD] => private
[DB_DATABASE] => joburlnx_***
[SQL_CACHE_METHOD] => file
)


Nov 20 2017 15:12 -- database_setup1
Installer - Page: database_setup -- collected information: Array
(
[language] => english
[DIR_FS_SQL_CACHE] => /var/www/vhosts/joburlnx.ehost-services221.com/public_html/cache
[DB_TYPE] => mysql
[DB_PREFIX] =>
[DB_CHARSET] => utf8
[DB_SERVER] => localhost:3306
[DB_SERVER_USERNAME] => jobur_patrick
[DB_SERVER_PASSWORD] => private
[DB_DATABASE] => joburlnx_***
[SQL_CACHE_METHOD] => file
)

Used *** for [DB_DATABASE] name suffix

20 Nov 2017, 3:33 PM
#12
carlwhat avatar

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Re: Blank site after installing using Plesk control panel

look at my post above:

https://goo.gl/cptm1a

this was a permissions issue, and i have a feeling it remains a permissions issue.

i would NOT worry about timezones at this time.

20 Nov 2017, 3:45 PM
#13
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Re: Blank site after installing using Plesk control panel

carlwhat:

this really looks like a permissions issue:

Directory index forbidden by Options directive: /var/www/vhosts/joburlnx.ehost-services221.com/httpdocs/

if the user running apache can not view the files inside of this directory, ZC can not run.

not sure how re-installing would change that. especially if doing the same process from the same automated installer.

generally your hosting company can help with permissions issues.

best.

I misunderstood your post, but have read it through a few times now. I am grateful for your input Carl.

21 Nov 2017, 4:49 AM
#14
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Re: Blank site after installing using Plesk control panel

Hi Carl

I have called our host and related the permissions issue to their agent.

We changed a few settings, including the hosting settings to point the /httpdocs directory to the root directory for the site. In the latest install, the root directory is /joburgonline.com

The site is in a shared hosting environment, so the /joburlnx.ehost-services221.com is a sub domain allowing me access to my control panel.

We still have a blank site

carlwhat:

this really looks like a permissions issue:

Directory index forbidden by Options directive: /var/www/vhosts/joburlnx.ehost-services221.com/httpdocs/

if the user running apache can not view the files inside of this directory, ZC can not run.

not sure how re-installing would change that. especially if doing the same process from the same automated installer.

generally your hosting company can help with permissions issues.

best.

21 Nov 2017, 10:12 AM
#15
carlwhat avatar

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Re: Blank site after installing using Plesk control panel

are there any new logs? please post them.

do you have a .htaccess file in the root directory of your store? if so please post the contents of that file.

21 Nov 2017, 2:02 PM
#16
parafanaylya avatar

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Re: Blank site after installing using Plesk control panel

carlwhat:

are there any new logs? please post them.

There are logs in both the site root folder and the home directory, 1 level up.

There are tons of them - this one has a fatal error


Nov 21 2017 4:00 -- inspect
FATAL: store configure.php is not writeable


Nov 21 2017 4:00 -- inspect
System Inspection Results:

WARN: Zen Cart Version: => New Version Available v1.5.5e :: v155e contains minor updates
<a href="https://www.zen-cart.com/showthread.php?219730-Zen-Cart-v1-5-5e-released!#post1326850 " target="_blank">Download Here</a>
NA: Webserver => Apache
NA: HTTP Host => joburgonline.com
NA: Path_Translated => /var/www/vhosts/joburlnx.ehost-services221.com/joburgonline.com/zc_install/index.php(SCRIPT_FILENAME)
NA: Real Path => /var/www/vhosts/joburlnx.ehost-services221.com/joburgonline.com
NA: Server Free Disk Space => 93.14 GB
NA: PHP O/S => Linux
NA: PHP API Mode => cgi-fcgi
NA: PHP Max Execution Time per page => 600
NA: Disabled PHP Functions => , dl, exec, passthru, pcntl_exec, popen, posix_kill, posix_mkfifo, posix_setuid, proc_close, proc_open, proc_terminate, shell_exec, system, ftp_exec, leak, posix_setpgid, posix_setsid, proc_get_status, proc_nice, show_source, escapeshellcmd
OK: MySQL Support => ON
OK: PHP Version => 5.6.31
OK: PHP Sessions Support => ON
OK: PHP Session.AutoStart => OFF
OK: PHP session.use_trans_sid => OFF
OK: Current SQL Cache Folder => /var/www/vhosts/joburlnx.ehost-services221.com/joburgonline.com/cache-->Writeable
OK: Suggested SQL Cache Folder => /var/www/vhosts/joburlnx.ehost-services221.com/joburgonline.com/cache
OK: PHP GD Support => ON
OK: GD Version => GD bundled (2.1.0 compatible)
OK: PHP ZLIB Compression Support => ON
OK: PHP OpenSSL Support => ON
OK: PHP cURL Support => ON
OK: CURL NON-SSL Capability => Okay
OK: CURL SSL Capability => Okay
OK: PHP Upload Support => ON upload_max_filesize=16M; post_max_size=16M
OK: PHP Upload TMP dir =>
OK: Apache .htaccess Support => ON
NA: PHP include_path => .:/opt/atomic/atomic-php56/root/usr/share/pear:/opt/atomic/atomic-php56/root/usr/share/php
NA: PHP SMTP destination => localhost
NA: PHP sendmail path => /usr/sbin/sendmail -t -i
NA: PHP sendmail 'from' =>
WARN: PHP open_basedir restrictions => /var/www/vhosts/joburlnx.ehost-services221.com/:/tmp/
OK: PHP Output Buffering (gzip) => ON
OK: PHP XML Support => ON
OK: PHP Session.Save_Path => /var/www/vhosts/joburlnx.ehost-services221.com/joburgonline.com/cache-->Writeable
FAIL: includes/configure.php => <span class='errors'>Unwriteable</span>
OK: admin/includes/configure.php => Writeable
OK: cache => OK 777 read/write/execute
OK: images => OK 777 read/write/execute (INCLUDE SUBDIRECTORIES TOO)
OK: includes/languages/english/html_includes => OK 777 read/write (INCLUDE SUBDIRECTORIES TOO)
OK: logs => OK 777 read/write/execute
OK: media => OK 777 read/write/execute
OK: pub => OK 777 read/write/execute
OK: admin/backups => OK 777 read/write
OK: admin/images/graphs => OK 777 read/write/execute
PHP Extensions compiled: Core, date, ereg, libxml, openssl, pcre, zlib, filter, hash, json, pcntl, readline, Reflection, SPL, session, standard, cgi-fcgi, bcmath, bz2, calendar, ctype, curl, dom, mbstring, fileinfo, ftp, gd, gettext, gmp, iconv, imap, intl, exif, mcrypt, mysqlnd, mysql, mysqli, odbc, PDO, pdo_dblib, pdo_mysql, PDO_ODBC, pdo_sqlite, Phar, SimpleXML, soap, sockets, sqlite3, suhosin, tidy, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, mhash, ionCube Loader, Zend OPcache, Zend Guard Loader

carlwhat:

do you have a .htaccess file in the root directory of your store? if so please post the contents of that file.

@copyright Copyright 2003-2012 Zen Cart Development Team

@license http://www.zen-cart.com/license/2_0.txt GNU Public License V2.0

@version GIT: $Id: Author: DrByte Tue Aug 28 16:48:39 2012 -0400 New in v1.5.1 $

This is used with Apache WebServers

The following blocks direct HTTP requests to all filetypes in this directory recursively, except certain approved exceptions

It also prevents the ability of any scripts to run. No type of script, be it PHP, PERL or whatever, can normally be executed if ExecCGI is disabled.

Will also prevent people from seeing what is in the dir. and any sub-directories

For this to work, you must include either 'All' or at least: 'Limit' and 'Indexes' parameters to the AllowOverride configuration in your apache/conf/httpd.conf file.

Example:

#<Directory "/usr/local/apache/htdocs">

AllowOverride Limit Options Indexes

#</Directory>
###############################

<Limit GET POST PUT> Order Allow,Deny Deny from All </Limit>

NOBODY SHOULD BE SNOOPING IN THIS FOLDER

deny everything

<FilesMatch ".*">
Order Allow,Deny
Deny from all
</FilesMatch>

IndexIgnore /

21 Nov 2017, 2:35 PM
#17
carlwhat avatar

carlwhat

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Re: Blank site after installing using Plesk control panel

i still think this is a permissions issue or a configuration issue.

the debug log is a system inspection log, which is not relevant assuming that the installation completed. unless the plesk was not able to write configure.php file. which is entirely possible.

please post the contents of your includes/configure.php file. comment out the username and password for your DB selections.

in addition, for now, change the name of your .htaccess file to something like htaccess_backup. i am not that well versed in apache redirects, but we should not need them to get ZC running.

best.

21 Nov 2017, 2:39 PM
#18
carlwhat avatar

carlwhat

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Re: Blank site after installing using Plesk control panel

this does work:

http://joburgonline.com/extras/ipncheck.php

so we know the host is pointing to the correct directory.

it is probably the includes/configure.php file.

best.

21 Nov 2017, 3:57 PM
#19
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parafanaylya

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Re: Blank site after installing using Plesk control panel

carlwhat:

this does work:

http://joburgonline.com/extras/ipncheck.php

so we know the host is pointing to the correct directory.

it is probably the includes/configure.php file.

best.

The includes/config.php permissions are read only - is that correct? If not, please advise.

<?php /** * @package Configuration Settings circa 1.5.4 * @copyright Copyright 2003-2014 Zen Cart Development Team * @copyright Portions Copyright 2003 osCommerce * @license <http://www.zen-cart.com/license/2_0.txt> GNU Public License V2.0 * File Built by zc_install on 2017-11-21 03:50:36 */ /*************** NOTE: This file is similar, but DIFFERENT from the "admin" version of configure.php. ***********/ /*************** The 2 files should be kept separate and not used to overwrite each other. ***********/ // Define the webserver and path parameters // HTTP_SERVER is your Main webserver: eg-http://www.your_domain.com // HTTPS_SERVER is your Secure webserver: eg-https://www.your_domain.com define('HTTP_SERVER', 'http://joburgonline.com'); define('HTTPS_SERVER', 'https://joburgonline.com'); // Use secure webserver for checkout procedure? define('ENABLE_SSL', 'false'); // NOTE: be sure to leave the trailing '/' at the end of these lines if you make changes! // * DIR_WS_* = Webserver directories (virtual/URL) // these paths are relative to top of your webspace ... (ie: under the public_html or httpdocs folder) define('DIR_WS_CATALOG', '/'); define('DIR_WS_HTTPS_CATALOG', '/'); define('DIR_WS_IMAGES', 'images/'); define('DIR_WS_INCLUDES', 'includes/'); define('DIR_WS_FUNCTIONS', DIR_WS_INCLUDES . 'functions/'); define('DIR_WS_CLASSES', DIR_WS_INCLUDES . 'classes/'); define('DIR_WS_MODULES', DIR_WS_INCLUDES . 'modules/'); define('DIR_WS_LANGUAGES', DIR_WS_INCLUDES . 'languages/'); define('DIR_WS_DOWNLOAD_PUBLIC', DIR_WS_CATALOG . 'pub/'); define('DIR_WS_TEMPLATES', DIR_WS_INCLUDES . 'templates/'); define('DIR_WS_PHPBB', '/'); // * DIR_FS_* = Filesystem directories (local/physical) //the following path is a COMPLETE path to your Zen Cart files. eg: /var/www/vhost/accountname/public_html/store/ define('DIR_FS_CATALOG', '/var/www/vhosts/joburlnx.ehost-services221.com/joburgonline.com/'); //the following path is a COMPLETE path to the /logs/ folder eg: /var/www/vhost/accountname/public_html/store/logs ... and no trailing slash define('DIR_FS_LOGS', '/var/www/vhosts/joburlnx.ehost-services221.com/joburgonline.com/logs'); define('DIR_FS_DOWNLOAD', DIR_FS_CATALOG . 'download/'); define('DIR_FS_DOWNLOAD_PUBLIC', DIR_FS_CATALOG . 'pub/'); define('DIR_WS_UPLOADS', DIR_WS_IMAGES . 'uploads/'); define('DIR_FS_UPLOADS', DIR_FS_CATALOG . DIR_WS_UPLOADS); define('DIR_FS_EMAIL_TEMPLATES', DIR_FS_CATALOG . 'email/'); // define our database connection define('DB_TYPE', 'mysql'); define('DB_PREFIX', ''); define('DB_CHARSET', 'utf8'); define('DB_SERVER', 'localhost:3306'); define('DB_SERVER_USERNAME', ''); define('DB_SERVER_PASSWORD', ''); define('DB_DATABASE', ''); // The next 2 "defines" are for SQL cache support. // For SQL_CACHE_METHOD, you can select from: none, database, or file // If you choose "file", then you need to set the DIR_FS_SQL_CACHE to a directory where your apache // or webserver user has write privileges (chmod 666 or 777). We recommend using the "cache" folder inside the Zen Cart folder // ie: /path/to/your/webspace/public_html/zen/cache -- leave no trailing slash define('SQL_CACHE_METHOD', 'file'); define('DIR_FS_SQL_CACHE', '/var/www/vhosts/joburlnx.ehost-services221.com/joburgonline.com/cache'); // EOF
21 Nov 2017, 4:12 PM
#20
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Re: Blank site after installing using Plesk control panel

read is fine.

did u rename the htaccess file?

please post the newest debug log.