Edit Orders v4.0 Support Thread

[swguy]

Next to the update button on the left, we have

Reset totals prior to update? (checkbox) Note: Pricing for products will be automatically calculated without "specials" pricing.

I wonder if it would be better to put each of these on a separate line? The current layout could be confusing for new people.

[gernot]

Hi, using Edit Orders 4.5.1 on Zen Cart 1.5.6c, at
https://www.proteawines.jp
with Paypal Express Checkout enabled and working fine.
My store and I are both based in Tokyo, Japan.

I have edited my first order, the payment is on hold pending delivery courtesy of Paypal (since the payer is in Japan, outside the US).
This has always worked before, so this is not a problem, payment goes through after delivery (I supply tracking information).

I added a miscellaneous item (small addition for refrigerated shipping requested by customer after she placed the order).
However, this does not seem to change the pending payment amount from Paypal for the order.
So the customer now has an order in Zen Cart not matching what Paypal says will be paid.
Or will Paypal do an update on the order when they fulfill their payment after delivery?

If there order had been changed materially (i.e., changes to the products, or a completely different shipping method), would that update Paypal right away?

Sorry for the questions, I could not find an answer searching this thread, reading the docs, or via Google.

[lat9]

Changes to an order that result in a difference in payment are the responsibility of the store-owner to rectify. Edit Orders has no 'play' in updating the payment-provider to refund or collect additional funds based on the order's value changing.

[gernot]

Thanks for clearing that up, much appreciated.
I guess in Zen Cart the way to do that with the Express Checkout module is to give a refund, and ask the buyer to make the new payment.
Presumably that works for Square as well and other card processors.
If there is another way that people tend to use, I would love to know also.

[jeanjean88]

Hello!

After I edit one order all prices in my Zencart admin backend are shown without taxes.

If I logout and then login taxes are back.

I believe this is something related to session.

Where could be the problem?

[lat9]

Hello!

After I edit one order all prices in my Zencart admin backend are shown without taxes.

If I logout and then login taxes are back.

I believe this is something related to session.

Where could be the problem?

You haven't given me much to work with. What's the Zen Cart version, the EO version and other plugins in use on the admin?

What are your store's settings for My Store->Display prices with tax and Display prices with tax in admin?

[jeanjean88]

Zencart v1.5.1

EO 4.1.4

I don't have related plugins in the admin

Display Prices with Tax: true
Display Prices with Tax in Admin: true

The only thing I did notice is that if I comment the following line in functions/edit_orders_functions.php the error doesn't happen anymore, unless I add a product (so if I simply update address or prices it doesn't happen)

function eo_get_order_by_id($oID) {
    global $db, $order;

    // Retrieve the order
    $order = new order($oID);

    // Add some required customer information for tax calculation
    // The next method has been modified to add required info to the
    // session and global variables.

    // zen_get_tax_locations();   <============================= THIS COMMENTED 

[lat9]

Zencart v1.5.1

EO 4.1.4

I don't have related plugins in the admin

Display Prices with Tax: true
Display Prices with Tax in Admin: true

The only thing I did notice is that if I comment the following line in functions/edit_orders_functions.php the error doesn't happen anymore, unless I add a product (so if I simply update address or prices it doesn't happen)

function eo_get_order_by_id($oID) {
    global $db, $order;

    // Retrieve the order
    $order = new order($oID);

    // Add some required customer information for tax calculation
    // The next method has been modified to add required info to the
    // session and global variables.

    // zen_get_tax_locations();   <============================= THIS COMMENTED 

That's a very old and unsupported version of both Edit Orders and Zen Cart.

[jeanjean88]

If it was easier to upgrade I would have =)

Thanks for your (NON) help.

[swguy]

Staying up to date is part of your responsibility as a storeowner. If you can't do it yourself, place an ad in the Commercial Help Wanted forum and hire it done.

Please remember that the people answering questions on the forum are volunteers. Be nice.